BMW of Bel Air

On my recent service visit, Steve Herold (Service Advisor) provided his usual outstanding attention to my auto needs, answering all my questions. Visit was very efficiently handled. Advisor) provided his usual outstanding attention to my auto needs, answering all my questions. Visit was very efficiently handled. More

I purchased a car from this dealership. On the drive home I noticed a vibration and took it to my local service person. It was determined that 4 of the rims were bent and needed repair. On the drive home I noticed a vibration and took it to my local service person. It was determined that 4 of the rims were bent and needed repair. I contacted the dealership 4 times asking them to help me, they always said they would call me back and never did. I contacted BMW of North America and they told me to make an appointment and take it in and have it repaired. I took it in to have the rims repaired. I thought they would stand by their car, but they told me I would need to pay for it. I had also requested a loaner car, the person who made the appointment told me I wouldn't need one. They were wrong, the repair took most of the day. The dealership rented me a car from Enterprise. It was insured under my name. I returned it the same day at the dealership. They never informed Enterprise until 2 days later that it was returned. The rental was insured under my name and they drove it many miles without changing the insurance. I was very upset about this. When I went to pick up my car, I paid for it and accidentally left my credit card at the dealership. They called to inform me and I asked them if they could mail it to me. I was told they don't mail anything out of this dealership. I told them I was never coming back after the way I was treated. I traded in a bmw that I had just put a new battery in that day because the light had come on. I could never sell a vehicle to someone if I knew something was wrong with it, but this dealership doesn't operate that way. This is my 7th BMW and never could have imagined this scenario unfolding. More

Experience was excellent was given a ride to work, and back would recommend this dealership. back would recommend this dealership. More

Always timely, friendly and professional service. Thank you BMW of Bel Air for taking care of our vehicles! Thank you BMW of Bel Air for taking care of our vehicles! More

Povided a thorough review of my vehicle to keep my family safe on the roads. safe on the roads. More

Quick and painless. I brought my vehicle here for an airbag recall. Everyone in the service department was pleasant and great to work with from start to finish. I brought my vehicle here for an airbag recall. Everyone in the service department was pleasant and great to work with from start to finish. More

Fácil acceso, puntualidad, te hablan claro, buen servicio,piezas de calidad, personal amable y capacitado servicio,piezas de calidad, personal amable y capacitado More

The entire team was extremely helpful and accommodating and made the whole process super easy. Would absolutely recommend buying from this dealership. and made the whole process super easy. Would absolutely recommend buying from this dealership. More

Representative eventually came to the service bay at which time I advised I needed assistance connecting my cell phone to my vehicle that attempt was on successful my schedule oil change went smooth sit which time I advised I needed assistance connecting my cell phone to my vehicle that attempt was on successful my schedule oil change went smooth sitting area was clean and lite refreshments was available it was a ok visit and of course they found a repair I needed More

Very helpful with the needed service on my car. Also washed and vacuumed the car. Also washed and vacuumed the car. More