Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Beaumont
Beaumont, TX
114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 114 reviews
July 04, 2021
I called multiple time and left 3 different voicemails to schedule and arrive appointment. The service it’s self was great but it was very frustrating taking time out the day to drive to the dealership just schedule and arrive appointment. The service it’s self was great but it was very frustrating taking time out the day to drive to the dealership just to schedule an oil change. More
by jmye1028
Employees Worked With
N/a
December 09, 2020
I had recently purchase BMW X5 2021 from this place On 11/27, John Robinson was my sales , at first everyone was involved From the manager to finance before purchasing the car, I have not received the ca 11/27, John Robinson was my sales , at first everyone was involved From the manager to finance before purchasing the car, I have not received the car yet after I had giving my deposit, no one have not reach to me explain what happen and why the car is still in Texas. I had to get a lawyer involved as well reporting this dealer to the attorney general for misleading consumers. I will put more reviews once I get more update . More
by Alexi33029
Employees Worked With
John Robinson, looney Bourque including the manager
March 03, 2020
Customer service I will never buy a vehicle from this dealership, again. The customer service after your initial purchase -goes way down.Thanks for nothing! After I ca I will never buy a vehicle from this dealership, again. The customer service after your initial purchase -goes way down.Thanks for nothing! After I cancelled the platinum extended service contract they are dragging their rear ends getting MY refund over $2000 to me. I don’t understand why it takes 6-8 weeks to process, when it only takes minutes to check all your credit history and put you in a vehicle. I was told by the corporate office that they had not received the paperwork. Mr. Borque states he has sent it and now “ it’s out of his hands”! More
by Sheck101
Employees Worked With
Lonny Borque
October 10, 2019
What a waste of time. i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars for one sparkplug. i have a v8 just think if i asked them to do them all. dont ask if they are nice. there not. im not going to let them Ruin another X5 like they did before. nope dont do it. More
by me
Employees Worked With
she never told me her name.
June 13, 2019
Service department crooks !!! Absolutely the worst service department I’ve ever dealt with in my life! They gave me a quote of $2,364.83 for a alignment and 4 tires! When I mention Absolutely the worst service department I’ve ever dealt with in my life! They gave me a quote of $2,364.83 for a alignment and 4 tires! When I mentioned I just purchased the vehicle a few months ago Donna went and got permission to do a free alignment and all of a sudden my tires aren’t bad but if I want new tires. I’m responsible for the purchase of tires. I ask why should I be responsible for tires on a vehicle I just bought and she responded maybe we can warranty them out but of course that didn’t work so she got the head mechanic to tell me it’s the way I drive that has my tires worn on the outside of all four tires. Meanwhile they get the general manager ( Keith leger ) And he tells me I hit a pot hole or something.... I responded with I guess one big enough for all 4 tires? He said yes and gave me that we care about all or customer crap and walked off 😡 now I drive a bmw that sounds like a monster truck while driving ( tires roaring noise ) More
by Hdac77
Employees Worked With
Keith Leger , Donna Frederick
March 13, 2019
Best BMW dealer in Texas I've bought 5 BMW's all from a John Robinson. Lonnie in finance always works to get us the best deal. I live in Hoston and have several local options I've bought 5 BMW's all from a John Robinson. Lonnie in finance always works to get us the best deal. I live in Hoston and have several local options but never get the same level of personal service and ease of doing business than I get from this Beaumont Team. They exemplify the BMW ownership experience and is the reason we are loyal to the brand and this location. John is a true pleasure to work with. More
by Kevin Shepherd
Employees Worked With
John Robinson, Lonnie
January 18, 2018
Great! A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your main A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs. More
by sharlann houston
Employees Worked With
Willie Calcote, mason
December 19, 2017
Outstanding Taylor is an outstanding service representative!!! Friendly and courtesy is what he possesses!!!!! Keep Taylor on the job because he also took care of Taylor is an outstanding service representative!!! Friendly and courtesy is what he possesses!!!!! Keep Taylor on the job because he also took care of me to have a loaner car to get to work! More
by Jerod100
Employees Worked With
Taylor
December 15, 2017
Great service and helpful Beaumont BMW was very helpful and my wife and I enjoyed working with them. We will definitely shop there again when the time comes. Thanks Beaumont BMW was very helpful and my wife and I enjoyed working with them. We will definitely shop there again when the time comes. Thanks More
by Thomas
Employees Worked With
Joseph Vallery
December 13, 2017
Positive experience! My experience at BMW of Beaumont has been positive from the moment I stepped foot on the lot. I was not pressured and my needs were heard. And the ser My experience at BMW of Beaumont has been positive from the moment I stepped foot on the lot. I was not pressured and my needs were heard. And the service staff is awesome, especially the person who details my vehicle. I value the integrity everyone has shown. More
by Made
Employees Worked With
Mason M.
