BMW of Beaumont

This is by far the WORST dealership in the area. I took my car to them for struts and coolant pipes. They performed a diagnostics and suggested fuel injectors too and I approved the service. When I took my car to them for struts and coolant pipes. They performed a diagnostics and suggested fuel injectors too and I approved the service. When they called and said it was ready, the struts were not installed, the coolant pipes were, and so were the injectors. I get it home and when started it up again, it just sounded like I had pressed the gas peddle to the floor. And when I took it back, they said they weren't at fault. The car was not performing like that before they replaced my injectors and I asked them if they test drove it after they repaired it, and they said no. xxx Does That?? Keira was rude, wouldn't allow me to speak and she wasn't even my service advisor. Robin Watts was NEVER at work and wouldn't return my calls. Donna Frederick needs management classes (again). Keith Leger responded to the last bad review that I gave them, and when I asked Donna Frederick to speak to him about my car, he told her that he had never spoken to me about it. Long story short: BMW of Beaumont is a ZOO! I don't think there's a competent person that works there! More to come on other sites!! Plus Consumer Affairs and the Better Business Bureau! More

Service I had done (oil change) was quick and easy. Very pleased with staff and service. Very pleased with staff and service. More

The worst service I have ever received from any Dealership. I will never use this Company again. Dealership. I will never use this Company again. More

My sales rep. Kimberly was great and prompt with responding to any concerns I had: everyone I enteracted with was very helpful. Kimberly was great and prompt with responding to any concerns I had: everyone I enteracted with was very helpful. More

The brake light came on in my sons vehicle so I brought it in to be corrected. My service advisor looked up my service history and advised me to have my brake fluid changed. The process was simple and affo it in to be corrected. My service advisor looked up my service history and advised me to have my brake fluid changed. The process was simple and affordable. I trust this dealership with all my service needs. More

DO NOT BUY FROM MIKE SMITH BMW BEAUMONT. I have had a terrible experience with Mike Smith BMW Beaumont, and I strongly advise against purchasing from them. I purchased a seemingly new BMW I have had a terrible experience with Mike Smith BMW Beaumont, and I strongly advise against purchasing from them. I purchased a seemingly new BMW not too long ago, but recently took it for routine fluid maintenance in Austin, where the BMW technician immediately noticed some major issues with the car’s engine. The most alarming was that the ENGINE COLLAPSED, which was evident by the way it was tilted inside the engine bay. When I went back to review the images from when I purchased the car, I realized that the engine was slanted in those pictures as well. As someone who is not a car mechanic or expert, I trusted BMW Beaumont to sell me a car without any serious problems, especially since they are a BMW dealership selling a BMW. However, my trust was betrayed. At the BMW dealership in Austin, they expressed their surprise that this car was sold without the proper repair. They also expressed that the damage should have been immediately noticed by technicians at Mike Smith BMW Beaumont. BMW of Austin also highlighted the safety concerns of the vehicle. This is unacceptable and shows a clear lack of care for their customers’ SAFETY and satisfaction. On top of the collapsed engine, I was informed there is a significant coolant leak requiring a new pump and thermostat housing. BMW Austin advised me to have these issues fixed to avoid any further damage to the engine. Unfortunately, the estimated cost for the repairs is thousands due to the extensive labor involved. I’ve reached out to other select repair shops that handle BMWs as well, some have refused to fix it, citing the time and complexity involved, while others have given me even higher estimates. Despite my efforts to contact BMW of Beaumont to express my concerns, I’ve received no help or support. I have been told I will receive a call back on multiple occasions and have received none. They’ve shown no care for their customers, and their promises of having someone reach out to have amounted to nothing. As a college student I’ve been left to deal with this issue on my own, missing time off work and school, which is completely unacceptable given the severity and cost of the repairs needed. While I recognize that BMWs are known for being expensive to purchase, repair and maintain, it is incredibly disheartening that BMW of Beaumont would sell me a car that had OBVIOUS damage without prior disclosure. It makes me wonder all the other vehicles they have sold without following through with necessary repairs. As someone who loves BMWs, I feel compelled to share this information with potential car buyers so they can avoid the situation I am in. Overall, if you are in the market for a BMW or any Car in general, steer clear of Mike Smith BMW in Beaumont and look for more trustworthy dealerships that care for their customers’ safety and satisfaction. There are other dealerships, out there like BMW Austin who prioritize their customers and are willing to go the extra mile to ensure their cars are in the best possible condition before being sold. More

Since 2020 I give my BMW to this dealer for service recently I have given my car for an oil change on 01-28-2023 after I receive my car my idrive was completely frozen and needs an update which they ar recently I have given my car for an oil change on 01-28-2023 after I receive my car my idrive was completely frozen and needs an update which they are additionally charging which frustrates me. More

Taylor was a great service advisor and really helpful and I Will be coming back again. I Will be coming back again. More

Very pleasant experience…no pressure dealership. Very helpful and courteous people. I would definitely buy again from John at bmw of Beaumont. helpful and courteous people. I would definitely buy again from John at bmw of Beaumont. More

Very pleasant and helpful. They were very punctual about working on my car and keeping me informed in the process. working on my car and keeping me informed in the process. More