BMW of Bayside

Steven was my SA. Bought my Z4 in when the AC was working and fog lights had severe condensation. He was very friendly, got my car checked in and offer me a ride from their shuttle. I had decided working and fog lights had severe condensation. He was very friendly, got my car checked in and offer me a ride from their shuttle. I had decided to wait since I had nothing to do. There was free coffee and bottle water at their waiting area. Pretty nice area, had TV and free wifi to keep you entertain. Steven got my car fixed up and schedule me for a replacement fog light the weekend after due to the part not in stock. They had offer to wash the car due to all the snow storm but I have a guy for that so I decline it. More

My SA Steven Itkins has really pushed hard and assisted me with multiple warranty issues with my '05 X5 4.8is ranging from getting a new transmission, water pump, leaky power steering reservoir and now sel me with multiple warranty issues with my '05 X5 4.8is ranging from getting a new transmission, water pump, leaky power steering reservoir and now self-leveling suspension. I am always able to get a loaner even when I don't reserve one ahead of time. Sometimes the tech would forget to do things but Mr Itkins would always be on top of any issues making sure that I am totally satisfied. My X5 has been less than perfect but the service certainly has been up to par with what is expected when one see the BMW badge More

Everything people write or say about the service manager Ms.Marlo is true I had the pleasure of meeting her when i just drove in with my tire light on I pulled in to the service drive and some guy came up t Ms.Marlo is true I had the pleasure of meeting her when i just drove in with my tire light on I pulled in to the service drive and some guy came up to me and asked what I needed I explained that my tire light is on and I may just need air he told me I would have to wait at least forty min. And may have to pay. I was a bit taken back but ok so now I am waiting and no one came back I then see this woman(Marlo)come into the service drive she smiled at me and asked if I was being taken care of I told her I am not sure so she said well you are now "how can I help you" I explained to her my story and she then asked me to have a seat in the waiting area and she will take care of it. I was in and out in five min. I told her I have never serviced here before as I always go to Rallye but you can bet I will be returning to BMW Bayside Marlo made me feel warm and welcomed like I was important. She even gave me a cup of coffee to go. I could not have asked for better service. More

I originally leased my car with BMW of Bayside a few years ago and was scheduled for a new lease when I learned my original dealer was no longer with the company. I have since moved out of state and re years ago and was scheduled for a new lease when I learned my original dealer was no longer with the company. I have since moved out of state and reached out to Marlo when I saw the great reviews she received online. I have to say it was a great choice. What a pleasant person she is! She guided and talked to me as if we were friends for years. Marlo genuinely cared about my situation and answered all my questions. She did not rush me off the phone and even offered for me to call her if I needed any other questions answered. Marlo's customer service was truly one of sincerity. I encourage everyone to see and speak with Marlo when making the decision with your purchase. More

It seems there is new attitude at BMW Bayside Service. It's now more of what can I do for you instead of why are you here. I have had to had 2 rims and tires replaced on my Z4 and working with Greg Itkin It's now more of what can I do for you instead of why are you here. I have had to had 2 rims and tires replaced on my Z4 and working with Greg Itkin is a pleasure. The only problem I have with them is they do not offer Nitrogen. More

This is the first time that I had used the Bayside BMW Service Center and working with Marlo was a pleasure. She really made me a priority and reinstated the great experience that I had encountered when Service Center and working with Marlo was a pleasure. She really made me a priority and reinstated the great experience that I had encountered when I had purchased my car with David. Great job and I look forward to seeing her again for my next visit. More

The only reason I still go to BMW Bayside is because of the service manager Marlo. She is more than accommodating and professional. More than anyone that works there.. Always has a smile on and makes me, t the service manager Marlo. She is more than accommodating and professional. More than anyone that works there.. Always has a smile on and makes me, the client, very appreciated. Which a lot of the other advisors, or managers, there lack that skill.... There has been so many managers that have come and gone at that location, and she's still there. I'm not surprised simply because she is the BEST BMW Bayside has.. If Marlo ever leaves that location, i will not continue to go there and will follow her to any other dealership she might go to, even if it was out of my way. Thank you for all your help Marlo, and thanks to those behind the scene that perform an excellent job on my car... J.K More

The issue at question was ultimately billing-related. Initial conversations with Jenelle unfortunately did not result in the issue being resolved. Fortunately, subsequent follow-up initiated by Marlo Bel Initial conversations with Jenelle unfortunately did not result in the issue being resolved. Fortunately, subsequent follow-up initiated by Marlo Bellizi did resolve in a swift and happy resolution to the matter. More