BMW of Bayside

As soon as I walked into the dealership, the staff was immediately very courteous and asked if I needed help without being very obtrusive. I was introduced to Mr. Parks who immediately helped narrow down immediately very courteous and asked if I needed help without being very obtrusive. I was introduced to Mr. Parks who immediately helped narrow down my decision and then the option package that would work for me. More importantly he gave me a great price on the car and when I realized that I needed to add the Satellite radio, he did so at no additional cost. On the day of receiving the car, Mr. Parks walked me through the car and answered all my questions completely and accurately. His finance manager James ??? then walked me through additional packages without a hard sales attitude. I would highly recommend the BMW Bayside Team. More

My overall experience at Bayside BMW was excellent. Everyone there was courteous, friendly and knowledgeable without being pushy. Their prices were the best I could find even though that was not the pr Everyone there was courteous, friendly and knowledgeable without being pushy. Their prices were the best I could find even though that was not the primary reason for buying there. The delivery process of my new car was the easiest most relaxed I have ever run across. More

I've had a great experience and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend BMW Of Bayside to anyone. If you are looking for a car, I would look here visits. Very happy with the dealership and its employees. I would recommend BMW Of Bayside to anyone. If you are looking for a car, I would look here first. More

My past 2 cars have been BMWs, and the reason for me choosing a BMW over any other luxury automobiles is not just because of their quality but also because of their exceptional service. I have receiv choosing a BMW over any other luxury automobiles is not just because of their quality but also because of their exceptional service. I have received services from a few different BMW service centers near me, such as BMW of Westchester, BMW of Greenwich, and ParkAve BMW, and I have always been more than satisfied with their level of service. Recently I made a service trip to the BMW of Bayside, and had an unpleasant experience at their service facility. Marlo Bellizzi promptly reached out in a response to my unsatisfactory experience and offered not only an apology but also a small discount. Marlo is very polite and professional and she is the reason I will continue to get my cars serviced from them. More

Marlo Bellizzi is an exceptional service manager. I bought my vehicle at BMW of Freeport and used their service center for 4 years. I was very unhappy with the level of service they offered. I switc bought my vehicle at BMW of Freeport and used their service center for 4 years. I was very unhappy with the level of service they offered. I switched to BMW of Bayside and had a small problem during one of my service visits. Marlo took care of everything. Since then she has made my exeperience with the Bayside Service center unmatchable. She responds to emails within minutes, and always has a positive attitude. Marlo is an exceptional employee and she is the reason I continue to use BMW of Bayside. More

I am a proud owner of a 2004 BMW X3. During my first 2 years I did experience a few problems. They were addressed, but NEVER fixed until Marlo stepped up 1 year ago. She is a true asset to your dealership years I did experience a few problems. They were addressed, but NEVER fixed until Marlo stepped up 1 year ago. She is a true asset to your dealership. I thank both you Mr. Burns & Marlo for always listening to me, and taking good care of car. This is my 1st BMW and it will not be my last! Gary J. Olsen More

I am unsure as to the validity of the "customer reviews" posted on this website. Firstly, the dealership, as another reviewer had mentioned, is a tad bit unprofessional and unfriendly. As this deal reviews" posted on this website. Firstly, the dealership, as another reviewer had mentioned, is a tad bit unprofessional and unfriendly. As this dealership is closest to my home, I have been a customer for about 8 years now. Recently, I stopped by the dealership to lease my 4th BMW and overhead a client advisor nearly shouting at a customer over price. As a result, I had to rethink about my loyalties to this place. Secondly, the service center has some shady service advisors who don't care too much about repairing customer vehicles properly or honestly. On one occasion, a certain Mr. Lopez took one month and a half to respond to a manufacturing defect on a brand new 535i and nearly left me high and dry, had I not constantly badgered him to get things resolved. Another SA, Mr. Fan tried to weasle his way out of fixing my busted struts on a two month old X5, under warranty. Another certain service advisor, Ricky, took me for a fool and messed up the trim on my vehicle. To top it off, the service center's reception staff is not the friendliest nor the most efficient group of people I have encountered, for a luxury brand that is. I can not fathom the need for me to wait over half an hour for a loaner vehicle, nor can I understand why they would assist other customers first when they come in later than me. It's a sad truth that customer service is not their first priority. Money is. More