BMW of Bayside
Douglaston, NY
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on 4/6/11 I brought my car in to bmw for repair. I had white smoke coming from my exaust after idleing for a few minutes. Also my check engine oil level warning light kept going on. Also the cars oil le white smoke coming from my exaust after idleing for a few minutes. Also my check engine oil level warning light kept going on. Also the cars oil level would be low every 2-3 weeks even after I replenished the oil levels with new oil. BMW advised me that my crank case vent valves were torn, I advised them to make the repair. I was also advised that my valve cover gaskets were leaking on both banks, I advised BMW to make this repair as well. It cost me $3,000 in total. After a few days the white smoke was back and so was the check engine oil level light. I made an appointment with BMW but, had to wait 4 weeks for a loaner, I missed my first appointments because my son was sick. I had to wait another 4 weeks for my next appointment in order to get a loaner. When I finally got my car back into BMW of bayside, the service advisor and service manager advised me (with out actually looking at my car) that there must be a new problem causing this issue and not the repairs that they had made in April. There advising me that the new problem is my "valve stem seals" and it is going to cost me $5,000. AFTER the fact that they repaired the wrong issue, I was advised by the service manager that, there are three particular causes of the white smoke/check engine oil level light issues and that they just went ahead with out advising me first, to repair the less expensive problem of the three. When they could have located the problem during their first diagnoses. Instead of paying $5,000 for a repair, I paid $3,000 and now they won't acknowledge that and want me to pay another $5,000 for the same exact problems I was having in April. My service advisor (mike) referenced not knowing me from a hole in the wall and was not there in April so he couldnt vouch for us basically. The service manager advised me that there is nothing they can do. If I want to have the car fixed I must commit to paying $5,000 more dollars. So in total I will be paying $8,000 to repair the same exact problem that they were suppose to fix! I feel swindled and taken advantage of. One problem, 2 service visits, 2 different charges. If I wanted to guess what the problem was and be wrong, I would have tried a DIY. I want them to repair the correct problem. They repaired issues with my car that did not fix my problem. They did not ever advise me that the problem they were going to repair may or may not fix my issues. I was told that they new what the problem was and that they would fix it. I trusted in professionals and they were wrong! More
This is my third lease with BMW Bayside. I have continued to return to this dealership because of the wonderful treatment that I have always received. Sean Parks, sales representative has always been the con to return to this dealership because of the wonderful treatment that I have always received. Sean Parks, sales representative has always been the consummate professional. Thank you for having such wonderful employees at the BMW Bayside dealership. More
Both the sales and the service department here are distinctly above average. In particular, the service department is impressive. They come as close to making service a pleasant experience as possible distinctly above average. In particular, the service department is impressive. They come as close to making service a pleasant experience as possible. Appointments, prompt service, comfortable waiting room. This is my fifth car from this dealer. That says it best. More
Everyone at BMW Bayside was, very nice and friendly to me in helping me choose the proper car and financing agreements. My direct sales person Mr. charles Camporimo was the nicest of everyone there. He shoul in helping me choose the proper car and financing agreements. My direct sales person Mr. charles Camporimo was the nicest of everyone there. He should really be commended on how he interacts with customers. He and I are almost the same age, and we took a likeing towards eachother, and probably will be friends after all of this is finished. He really helped me in choosing the right ameneties for my car, which I thanked him for doing. In closeing this statement I'm saying that Bayside BMW should be rated as one of the top dealerships in the New York area. Sincerely, Mr. Steven Brooks More
Once again, it is with great pleasure I express my satisfaction and gratitude for the excellent service provided by BMW of Bayside. Must admit, my 7 series does require much attention, but BMW of Bays satisfaction and gratitude for the excellent service provided by BMW of Bayside. Must admit, my 7 series does require much attention, but BMW of Bayside, especially Marlo Bellizzi (service manager), not to mention the entire staff, certainly know how to make things right. Skillful and knowledgeable mechanics, as well as helpful, professional and friendly customer service, is all that comes to mind. I would certainly recommend this BMW dealership to all my friends, neighbors and family. Thank you again in making the process so easy. It’s always a positive experience when I use your service. Sincerely, Russell L. More
After having bad experiences in the past from BMW dearships and service centers in different parts of NY and NJ from previously owned BMW's I decided to purchase through BMW of Bayside the experience dearships and service centers in different parts of NY and NJ from previously owned BMW's I decided to purchase through BMW of Bayside the experience was pleasant and the ability to get a deal done in a timely and costly matter was incredible. I have had real bad experiences in the past especially with the service centers until I met Marlo Bellizzi. I took my car in for a recall an oil change and a few other minor repairs. She handled me professionally, showed me courtesy and the time frame was unbelievable in regards to when my car was brought in to when it was completed. In the past I would have to wait weeks for a loaner and here it was handled within 24 hrs because I called introduced myself and told her about previous bad experiences from other BMW service centers. Marlo was sympathetic to my past bad experiences and my needs going forward. She also called me and updated me every step of the way in regards to the progress of my vehicle. She especially went above and beyond to return all of my calls and emails in a prompt manner and even made herself available to handle my car during one of our infamous snow storms this past winter. I feel extremely comfortable calling or emailing Marlo at any time to bring my car in for service knowing that the job will always get done correctly in the best available time frame.... More
Mr. Martin was a friendly & helpful sales person. He explained all the features of the car and our financing options completely. Even after we took delivery of the car, he followed up several times to explained all the features of the car and our financing options completely. Even after we took delivery of the car, he followed up several times to make sure that we had no questions. I would highly recommend BMW of Bayside and ask for Maurice... More
I brought my car in for service and it was exceptional, especially the service provided by their Service Manager Marlo Bellizzi. My experience was professional yet personal and I felt like my car and I wer especially the service provided by their Service Manager Marlo Bellizzi. My experience was professional yet personal and I felt like my car and I were given special attention. Marlo helped me get into a BMW loaner and gave me progress reports throughout the service period. A++ for Marlo and the team. More
I purchased a BMW from Bayside because it was, by far, the best deal available within a couple of hundred miles of my home. Other dealers said they would match it, but never came through. I was leery th the best deal available within a couple of hundred miles of my home. Other dealers said they would match it, but never came through. I was leery that perhaps when I arrived (after a 3 hour drive), there would be some attempt to retrade at Bayside (either on the new car or my trade)--I had no relationship with the dealer at all. Instead, I received zero hassle and a true commitment to customer satisfaction. I have dealt with many auto salespersons over the years, but none who impressed me as much as Sean Parks. Throughout the process, he was helpful, courteous and honest. I am from Delaware, but when it comes time to buy my next BMW I will be in touch with Sean at Bayside. He is an outstanding young man. More
I had a very good experience at the dealership. I love my new car and would be happy to do business with them again. They were very helpful at answering all my questions and also friendly. I am very satisfie new car and would be happy to do business with them again. They were very helpful at answering all my questions and also friendly. I am very satisfied. More