BMW of Bayside | Page 73

This dealership is Great! Thanks to James Jacome i bought a new Bmw..I was a little confused about what car to get between Mercedes and Bmw but i got a really good deal with james i just had to take it!! Rea a new Bmw..I was a little confused about what car to get between Mercedes and Bmw but i got a really good deal with james i just had to take it!! Really enjoy my bimmer thank good i got it!! James Jacome was very helpful, the best transaction that I had! Thank you More

Very happy to deal with this dealership. Nice sales person, great price. Since I was out of town, my new car was holding in their lot almost one month. They are very patience to help me for the late de person, great price. Since I was out of town, my new car was holding in their lot almost one month. They are very patience to help me for the late delievery. GREAT DEALER......! Highly recommend! More

i brought my 2011 535i in for a warranty repair that turned out to be far more serious than the service tech had originally thought. the repair required more than one package from Germany and took many turned out to be far more serious than the service tech had originally thought. the repair required more than one package from Germany and took many weeks of waiting. Marlo immediately stepped in and took care of my concerns in a professional and caring way. i had previously had bad experiences with the service dept. at Hassel and changed dealers even though Bayside is far out of my way. i am extremely happy with the courteousness of the staff as well as with the profeesionalism they project. Kudos to Marlo for running a super department. More

It has been a great experience working with Mr. Mui. He is very friendly and the car came with the specifications we asked for. We certainly will recommend this dealership and Mr. Mui to our friends. is very friendly and the car came with the specifications we asked for. We certainly will recommend this dealership and Mr. Mui to our friends. More

They go out of their way, making sure you are totally satisfied with service provided. Fresh bagels and excellent coffee always available. And available Wi-Fi.. Cool! satisfied with service provided. Fresh bagels and excellent coffee always available. And available Wi-Fi.. Cool! More

I worked with Quinn Mui on the purchase of my new 2011 535xi and it was the greatest experience I have had! This is my 3rd BMW, and the 2nd time working with BMW Bayside. Quinn ordered my new car exactly 535xi and it was the greatest experience I have had! This is my 3rd BMW, and the 2nd time working with BMW Bayside. Quinn ordered my new car exactly to the specs I have wanted, and throughout the whole process, he was extremely knowledgeable, courteous and professional. I have dealt with many car salespeople before, but none have impressed me as much as Quinn. He was very honest and helpful, and made sure that I received the best deal. I am very happy and satisfied with my new purchase, and I highly recommend Quinn to my friends and family! I will only work with Quinn for all my future car needs! More

I won't write too much since my low review will be looked at as an outlier and my experience an exception to the norm, but here goes: BMW of Bayside is by far the *least* professional car dealership I've at as an outlier and my experience an exception to the norm, but here goes: BMW of Bayside is by far the *least* professional car dealership I've ever had the displeasure of dealing with. I thought buying my Nissan a few years ago was bad, but this place takes the cake without a doubt AND I DIDN'T EVEN GO THROUGH THE ENTIRE SALES PROCESS. Long story short: I went one night to test drive a Z4 and was told I'd have to come back another day because it was on the showroom floor--fair enough, I understand. Two days later, I drive the 45 minutes back to Bayside BMW hoping to discuss pricing on the car. After speaking to the secretary (who left me standing around for at least 5 minutes while she finished up what was clearly a personal phone call) and asking to work with an advisor who spoke Spanish, she introduced me to James Jacome (Seated directly to the left as you walk in). From there, James began screwing up back-to-back, starting with him telling me that the sales price of the car was irrelevant when leasing, even after I told him that I knew that was not the case. After going back and forth for a little bit and collecting all of my information and asking that he share with me the money factor and lease terms they used to calculate an advertised price, he came back and said, "Kid, let me teach you a few things." ...I am 25 and have a well paying career; I am not a kid. I wasn't even called a kid when I was in high school and went to Audi to buy my first car, an '01 TT. Talking down to your clients has to be the dumbest thing you can possibly do, and James did it. My visit ended shortly thereafter. When I called the dealership 30 minutes later to speak to the manager (Tony), he informed me that James had told him that the reason I had left was because I had asked for $15,000 for my car (which is $3,000 more than I know the car is even worth). Yes, he lied. Tony told me he'd call me back with the price of the car I was interested in and it's been more than a week later and I still haven't heard back from him. Yesterday I heard from another manager at the dealership who said she was going to discuss my experience with upper management and that she would get back to me about the price of the car or a model I would be interested in ordering and again they haven't called me. The cars truly must really sell themselves, because the staff seem to go out of their way in some cases to stop that from happening. (In contrast, my experience at BMW of the Hudson Valley which is about an hour or so north was much, much, much better. Friendly staff, low pressure sales process, etc. When you're spending tens of thousands of dollars, you deserve to be treated a lot better, regardless of how young you look.) (Follow up: I just received a call from the dealer, but they didn't leave a number. When I called, the receptionist sounded confused when i explained I was looking to speak to a manager and then abruptly put me on hold to transfer me. When she then picked up again and asked what I need, I explained I would just wait to hear back from whoever called, at which point she just hung up. This place just keeps getting better and better.) More

My husband and I went to many dealerships and NONE OF THEM provided the level of service tht Bayside of BMW did. Our salesmen Dale went above and beyond to get us in our vehicle. A 2003 325ci in mint con THEM provided the level of service tht Bayside of BMW did. Our salesmen Dale went above and beyond to get us in our vehicle. A 2003 325ci in mint condition with only 23,000 miles!!! At one point we had a family crisis and he still maintained such professionalism and showed actual care and concern. The GM whose name I can't remember as well as the financier Don Masters didn't make us feel like we were being sold, they actually listened to us and helped and showed concern. We will be going back next month to purchase my vehicle an X5 and will use Dale! More

I really enjoyed my experience. The service was great during and more importantly after I purchased. No pressure! No the deal is only for today! I'm ready to buy from Dale Cha again! The manager worked during and more importantly after I purchased. No pressure! No the deal is only for today! I'm ready to buy from Dale Cha again! The manager worked with us and made sure we were happy when we left. Overall it was a wonderful car buying experience. More

I walked into the wrong store at first, to be greeted by Quinn. He told me this is pre-owned, but I can help you with new he said. We drove up to the new showroom. He showed me the car I wanted and did two Quinn. He told me this is pre-owned, but I can help you with new he said. We drove up to the new showroom. He showed me the car I wanted and did two test drives. One with a 328xi and another with a 335xi. We got fair prices from Quinn, but being a customer I had to ask for a better price. That's when Tony came in and gives me a price I can not say no to. So we order the car. I picked it up in the hottest summer in history. The car was ready to go for me and Mr. Dellow took care of the paperwork. Quinn took me out to the car and show me around the car and that’s when I saw allot of glue marks. Quinn tries to take off with some stuff they had there, but it did not work. So he said don’t worry we going up to the detailer to get it off. We get there and I saw the best team work I ever saw, with one guy name alberto, who called some other guy and Quinn and this guy started taking off all the glue on my new car, which took almost 3 hours in over 98 degrees weather. I felted so bad for Quinn with his tie on, I told him to take it off. He said no because the V.P. of sales wants to fire me for having my tie lose or off. I love my car and I love Bayside BMW. You need to deal with Quinn, Tony and Alberto. They have a great team there. More