BMW of Bayside

After my 100 th time trying to get in touch with the service department and not getting an answer! I had emailed the service manager, Marlo Bellizzi, who had helped me in the past. She responded right b service department and not getting an answer! I had emailed the service manager, Marlo Bellizzi, who had helped me in the past. She responded right back, calling me and helped make me my appointment and offered me a loaner car so I wouldn't have to wait for my services. Marlo is great and knows how to treat customers. Keep up the good work Marlo. Whenever I need anything I will be calling her, instead of being on hold for over 15 mins More

The dealership lied and misrepresented the facts and never delivered a car that I was promised. They failed to return calls and made what should be s happy occasion very unpleasant. I will never return never delivered a car that I was promised. They failed to return calls and made what should be s happy occasion very unpleasant. I will never return there ever More

As always I am thrilled with my experience. My car is out of warranty but I continue to bring it back because of the outstanding customer service. The level of professionalism is outstanding in my eyes. out of warranty but I continue to bring it back because of the outstanding customer service. The level of professionalism is outstanding in my eyes. Marlo, the service manager runs an unbelievable operation. Everything is always flawless. I don't mind paying for good service and knowing that I can trust Marlo with my car is a wonderful feeling. Regardless of what my car is in for I always know it will be taken care of. I would never take my car anywhere else. Many thanks to Marlo and her team! More

This is by far the worst bmw dealership in the state of new work!!! Their customer service is horrible after smoking me a lemon of a car and its taken 3 months to find any solution..and still feel they are new work!!! Their customer service is horrible after smoking me a lemon of a car and its taken 3 months to find any solution..and still feel they are trying to get one over on me...i wouldnt recommend this dealership too anyone, there are plenty of BMW dealerships out there.... More

From the moment we spoke to Steven Dyer we immediately got this positive vibe from him that we didn’t want to go to any other dealership. Mr. Dyer was very straight forward and he went the extra mile to g got this positive vibe from him that we didn’t want to go to any other dealership. Mr. Dyer was very straight forward and he went the extra mile to get us what we wanted. Our overall experience with him is the best we have ever had with any other sales person we have spoken to in the past. I gave the above ratings because this dealership deserved it. I will definitely recommend this dealership to any other person looking to purchase a car. Next time we need another car we know where to go. More

My overall experience working with Sean is always smooth sailing, as this is my third purchase with him. It was a pleasure working with him. sailing, as this is my third purchase with him. It was a pleasure working with him. More

Although I did not purchase my vehicle from this particular dealership, BMW of Bayside Service Department was recommended to me. I brought my vehicle to get serviced and the attentiveness and custo particular dealership, BMW of Bayside Service Department was recommended to me. I brought my vehicle to get serviced and the attentiveness and customer service I received from Marlo Bellizzi was great. She and her staff continued to keep me updated with exactly what was wrong with my vehicle and the progress of servicing. As a customer, I really appreciated the level of customer service I received from Marlo. I would definitely take my car back to BMW of Bayside for servicing as well as recommend family and friends alike who own BMW's to get their cars service at this location. More

Caution to all buyers!!! Most of the car for sale have service problems, BE VERY CAREFUL! Double and Triple check the car Before drive out the parking lot. Service are POOR and RIDICULOUS! Wait until prob service problems, BE VERY CAREFUL! Double and Triple check the car Before drive out the parking lot. Service are POOR and RIDICULOUS! Wait until problems occur on your car, come back to them and GOD BLESS YOU AND YOUR CAR! GOOD LUCK. AVIOD BUYING A CAR FROM THIS DEALER! More

We had been combing the internet (locally and nationally) and found exactly what we were looking for at BMW of Bayside. Steve Dyer went beyond my expectations providing excellent customer service via tel and found exactly what we were looking for at BMW of Bayside. Steve Dyer went beyond my expectations providing excellent customer service via telephone, e-mail, and fax correspondence. He took extra pictures of the car calm my fears of any damage not evident in the dealer photos. His quote to me was "You will be talking about the "old-guy" from New York years from now and how he treated you right"--well he is correct! We bought a one-way ticket from Chadron, Nebraska to New York where Steve graciously picked up my husband from the air port and gave hime a memorable ride back to the dealership. Steve was even kind enough to document through pictures my husband even driving off the lot with our new car and e-mailed them to me. We are thrilled with our new car and will definately vistit your site again when looking for another vehicle! Thanks again Steve and everyone else at BWM of Bayside. Sean and Tina Jennings Chadron, Nebraska More