BMW of Bayside

Horrible customer service! My family has always owned BMW's and I bought my car 4 years ago after college. I tend to travel for work and stopped by this location to get my coolant topped off. As soon as BMW's and I bought my car 4 years ago after college. I tend to travel for work and stopped by this location to get my coolant topped off. As soon as I got there, I received an awful attitude because all I asked for was if they can top of my coolant. The guy then stated since I didn't purchase my vehicle at their dealership, I had to purchase the bottle of coolant... really? Just for a top off? I immediately left and made an appointment at BMW Manhattan, got my oil service and other necessities, and had the best experience! This is what BMW customer service is all about. More

BAD CUSTOMER SERVICE!! Where do i begin? Things started off good. Salesman was friendly and willing to negotiate. After that, it all went down hill. I was promised my car in two weeks...ended up being six off good. Salesman was friendly and willing to negotiate. After that, it all went down hill. I was promised my car in two weeks...ended up being six weeks. The salesman could not give me a straight answer on the delivery of my car and i had to call him several times to get an answer. Manager got involved and at first was very responsive but quickly fizzled out. I was promised sirius radio in my car and two days after having the car, i realized that i didnt have it. i complained to manager and salesman said he never said that the car came with it...essentially calling me a liar. They did put it in for free (kudos) but when I went to the service department, apparently the dealership did not give the service department the right paperwork to install the sirius radio. Another fiasco in which we had to call the dealership and waste more of our time. So what now??? Since that fiasco at the service shop, no one has called to apologize. No one has called to see how I am liking the car. To top it all off, I wrote an email to their customer service manager (Frank Allen), giving them one more chance to comment on the whole experience and nothing back from them!!! I wasn't even going to write a bad review (never done one before)because i usually let things slide. To top it all off, i just got word that they never sent my insurance company documentation needed. I gave them a call but guess what???? No one called back - SHOCKER. Bottom line - TERRIBLE CUSTOMER SERVICE! I dont demand much as a customer...just want to be treated fairly and when i spend a lot of money on a car, wouldn't mind some good customer service....too much to ask? I would never recommend this dealership and would not go back for my lease renewal. They lost a potential long-standing customer because i do love the car. More

Routine service visit... no problems with the car and no problems with the service. This visit was much better than past experiences at other dealers. problems with the service. This visit was much better than past experiences at other dealers. More

This dealership is nothing short of perfect. My salesperson ( BURC) was a true proffessional in every aspect. What a wonderful experience and to know that i finally found my new car home. thank salesperson ( BURC) was a true proffessional in every aspect. What a wonderful experience and to know that i finally found my new car home. thank you, Theo Passelis More

I will never return to bayside BMW. The service manager ray was the rudest person I have ever in countered stated that because I am a woman and own a hand bag that I scratched my car when the scratch appea ray was the rudest person I have ever in countered stated that because I am a woman and own a hand bag that I scratched my car when the scratch appeared after I had gotten my car serviced! I have never been spoken to like that in all of my life. I have been. Customer of bayside BMW for years, in the old service department in bayside where staff and managment would run to help you, and will never return or tell anyone to go to bayside BMW. I suppose fallen has gained a new customer. More

After my 100 th time trying to get in touch with the service department and not getting an answer! I had emailed the service manager, Marlo Bellizzi, who had helped me in the past. She responded right b service department and not getting an answer! I had emailed the service manager, Marlo Bellizzi, who had helped me in the past. She responded right back, calling me and helped make me my appointment and offered me a loaner car so I wouldn't have to wait for my services. Marlo is great and knows how to treat customers. Keep up the good work Marlo. Whenever I need anything I will be calling her, instead of being on hold for over 15 mins More

The dealership lied and misrepresented the facts and never delivered a car that I was promised. They failed to return calls and made what should be s happy occasion very unpleasant. I will never return never delivered a car that I was promised. They failed to return calls and made what should be s happy occasion very unpleasant. I will never return there ever More

As always I am thrilled with my experience. My car is out of warranty but I continue to bring it back because of the outstanding customer service. The level of professionalism is outstanding in my eyes. out of warranty but I continue to bring it back because of the outstanding customer service. The level of professionalism is outstanding in my eyes. Marlo, the service manager runs an unbelievable operation. Everything is always flawless. I don't mind paying for good service and knowing that I can trust Marlo with my car is a wonderful feeling. Regardless of what my car is in for I always know it will be taken care of. I would never take my car anywhere else. Many thanks to Marlo and her team! More

This is by far the worst bmw dealership in the state of new work!!! Their customer service is horrible after smoking me a lemon of a car and its taken 3 months to find any solution..and still feel they are new work!!! Their customer service is horrible after smoking me a lemon of a car and its taken 3 months to find any solution..and still feel they are trying to get one over on me...i wouldnt recommend this dealership too anyone, there are plenty of BMW dealerships out there.... More