BMW of Bayside

she is too rude if you need help after you bought BMW. Shirley chen is too rude if you need help after you bought BMW. She pretends so sweet when you want to buy a new car and much empty promise before you Shirley chen is too rude if you need help after you bought BMW. She pretends so sweet when you want to buy a new car and much empty promise before you buy More

Incredible Experience I can summarize my numerous visits at this service center by saying "lots of applause and praise to Jennifer Odato." This particular service center se I can summarize my numerous visits at this service center by saying "lots of applause and praise to Jennifer Odato." This particular service center seems incredibly busy and at times overwhelmed with the number of vehicles in for service. However, the staff manages to deal with every customer professionally and with a high degree of organization, confidence and capability. I often sit in the waiting area finding my head spinning watching the activity but each and every customer seems calm and satisfied. Jennifer goes above and beyond this. I get immediate attention and am presented with a detailed description of the nature of the service, time and cost estimate. Jennifer appreciates that my time is valuable and makes sure that I either am provided with a "loaner" so that I am not waiting at the service center or if I do wait, I know with a high degree of accuracy the length of time I will be there. This allows me to plan my days accordingly and frankly, takes the stress out of bringing my vehicle for service. It's truly a pleasure to have Jennifer as my dedicated service manager! And by the way, the service center has done great work. Never an issue and have always left as a very satisfied customer. More

Wonderful service 5 stars!!! Bmw service place is great. Everyone there goes above and beyond to help. Adam and Mike are so nice they even washed my car during my last visit. Bmw service place is great. Everyone there goes above and beyond to help. Adam and Mike are so nice they even washed my car during my last visit. More

BUYER BEWARE!!!!! Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, it has spent more time in their service center than in my driveway. My sales advisor Luis and service advisor Melissa are the only reason that I am still a customer, they are amazing and go above and beyond for me. But anyone other than them, don't hold your breath. Trying to get in touch with someone higher up on the totem pole never happens. The engine has been rebuilt twice along with the battery needing to be replaced twice, not to mention the N63 Customer Care package for V8 engines - basically the "recall that never was a recall", amongst other issues. The dealer has refused to take responsibility that they have sold me a lemon and not even give me any consideration towards getting a new car from them. Earlier this year, I even purchased a motorcycle from them, so a return customer I have been. I was able to get BMW Corporate to give me $5500 towards a new vehicle which I used in getting a new 2015. HOWEVER, THE DEALER IS NOT WILLING TO ACCEPT ANY RESPONSIBILITY AND WASH OUT THE DIFFERENCE BETWEEN MY FINANCE AND BOOK VALUE (WHICH THEY ARE NOT EVEN GIVING ME) OR MEET ME HALF WAY. They are trying to bury the difference in my new payment resulting in a $400 increase of monthly payment. I don't know if it's because they think I'm stupid, but I am not going to be left feeling this way. My current vehicle is unsafe and BMW Corporate has acknowledged it. I just wonder if the dealership will ever accept responsibility and own up to the lemon I got stuck with. The sad thing is, they will probably take my vehicle and sell it to another unsuspecting soul who will continue to experience the same frustration that I have gone thru. More

Love my new car Jerry at BMW Bayside is the best. I was a little pain and had so many questions. He answered everything and was so nice to me. Did not rush me at all. Jerry at BMW Bayside is the best. I was a little pain and had so many questions. He answered everything and was so nice to me. Did not rush me at all. Mike one of the managers came over introduced himself to me and everything went so smooth. Thank you everyone at Bayside LOVE MY NEW CAR More

Great place Bmw service center is great. I called for a flat tire repair they told me come right in. I was in and out fast. The staff is nice and friendly. And th Bmw service center is great. I called for a flat tire repair they told me come right in. I was in and out fast. The staff is nice and friendly. And they even washed my car. Thank you George More

Couldn't be happier with my new BMW BMW of Bayside sales dept is great. Shirley chen was my sales person she is wonderful I had a great experience will definitely let my friends know. BMW of Bayside sales dept is great. Shirley chen was my sales person she is wonderful I had a great experience will definitely let my friends know. More

The best service center around Bmw bayside service is the best went in for an oil change and NYSI I was in and out my service advisor Joe was great. Bmw bayside service is the best went in for an oil change and NYSI I was in and out my service advisor Joe was great. More

One Very Happy BMW Owner of 320i x-Drive I recently went to BMW of Bayside. First, I spoke to Monae over the phone and then I met Michael D'Urso at the dealership. He was amazing and he was v I recently went to BMW of Bayside. First, I spoke to Monae over the phone and then I met Michael D'Urso at the dealership. He was amazing and he was very knowledgeable. He walked me through each and every step and he was very honest. I must also mention John Tetta who is a Client Advisor and he was awesome as well. He also guided me with all the process. I was in and out of the dealership within an hour. I went to many other dealerships but this is the best one I have been to so far. I recommend that you contact Michael Durso and John Tetta for your next BMW purchase. I will be a BMW of Bayside customer for life! -Niaz Hayder More

Worst service center I've dealt with This service center is terrible. The service advisors have lied to me before. They have called me to pick up my car and when I got there there was a l This service center is terrible. The service advisors have lied to me before. They have called me to pick up my car and when I got there there was a light on so I had to leave it there and get a loaner. They have put me out a number of times. I had problems with my car. It was the engine. It was called drivetrain malfunction. My car shut off twice while I was driving it. The first time they said they couldn't find anything. The second time they fixed it. One time I brought my car there they fix the engine and then a few hours later after picking up the at the light was on. When I called the service manager Marlo to complain about the service and people there she basically got nasty with me and told me how offended she was. What the xxxx kind of service is that. I will never get a BMW because of the dealings over had here. Then when I complained to BMW of North America they didn't do much at all. See ya BMW. I would never recommend this dealership or service center. More