BMW of Bayside

Excellent Dennis Cropley was my salesman. Dennis did a amazing job getting me the vehicle I've been longing for. He was very efficient and multi-tasked every st Dennis Cropley was my salesman. Dennis did a amazing job getting me the vehicle I've been longing for. He was very efficient and multi-tasked every step of the way and very considerate and patient. He made me feel comfortable and ensured that he is going to help me in everyway that he can. And I must say he DID. Im now driving a new 2016 vehicle. More

Being robbed by returning a "damaged" loaner car I leased my BMW x4 back in April this year, and it had a problem (already) at the bracket of the car. I brought my car at their service center last Fr I leased my BMW x4 back in April this year, and it had a problem (already) at the bracket of the car. I brought my car at their service center last Friday and they got me a loaner car - which was a BMW 328i. They had me signed a yellow paper saying that the loaner car was delivered to me in perfect condition. I am not a Professional on cars, I thought everything on the car was perfect. After a week, they told me to come back and pick up my x4. So I went back today, 7/29/2016, and also drove my loaner car back. The staff had me pulled up the car and registered at the front desk. They had me waited at the lobby for about 30 minutes. After 30 minutes, Shana C., a loaner car advisor, walked me to the loaner car that I had and told me that, the car was damaged. She showed me a 1cm dent on the front bumper of their loaner car (please check the image that I posted as the comments of this review) and told me that I am responsible for this damage. She even prepared this bill of $651.75 and told me that, if I am not paying this bill, I would not be able to get my car back. I asked to see my service advisor, George Fan, but he is on vacation. I asked if we can deal with it until he returns. They said no. Then I requested to see their manager, John Z. was the one who spoke to me. Again, he told us the same story that, I was the one who damaged the car and I had to pay this $651.75 fee for them to fix the front bumper. I asked Shana, if there were any photos taken when the loaner car was delivered. She said no. I have a friend who uses a BMW Service Center in Long Island, and he told me that his dealership would definitely taking photos of all of the loaner cars that he got. To me, I feel like BMW of Bayside Service Department has robbed my money. Here are the reasons of why I feel like I was being robbed: (1) I am not professional and so knowledgeable on cars, as a regular customer. No one will check as a professional person when the loaner car was delivered. I don't think anyone will check every single spot such as the base of the car, trunk, carpet, side door, windows, etc. I think BMW has their responsibility to take photos of their loaner's vehicle before delivering them. (2) George, my advisor was on vacation. I asked Shana and John if we can pay or deal with it after George is back from vacation. They told me they won't be releasing MY vehicle until I pay the damage fee. (3) I asked the loaner vehicle back to fix, but they didn't let me take it back. They told me if I don't sign and pay, I wouldn't be getting MY OWN car back. I did not want to sign the paper at that time. I felt like they were forcing me to sign. If not, they won't be releasing MY VEHICLE. My BMW x4 belongs to me and my husband. We are paying our bill on time every single month. At that time, if I didn't sign, they can take any legal action against us, but they have no right to hold MY CAR. (4) This is not my first time leasing a car. Every single time when I returned the car, the staff will always check the car with me in PRESENCE before they do anything. However, today, I waited 30 minutes for car wash and check up without me in presence. Then, Shana told me that the car was damaged. What had happened during that 30 minutes? Nobody knows. At this moment, I do not want to argue on who should be responsible on the dent. I just felt like there is no proof that they can show me that I am the one who damaged the car, and it's very unfair to a customer. I am very unhappy with BMW's service. I will not buy or lease any BMW cars after my lease is finished. I used to drive Mercedes Benz and Lexus and I never had this problem. More

what an amazing place Went their a couple of times until I made my final decision. Jerry was a true professional and helped me from start to end. Kudos to the whole team th Went their a couple of times until I made my final decision. Jerry was a true professional and helped me from start to end. Kudos to the whole team there. More

Terrifying Experience Enter this dealership at your own risk. I purchased a CPO here back in March and the experience continues to be the bane of my existence. The salesm Enter this dealership at your own risk. I purchased a CPO here back in March and the experience continues to be the bane of my existence. The salesman claimed my previous lease was up for a pull-ahead program since there was only 3 months left on the lease. They had an X3 I was looking for so I went ahead with the purchase from the salesman and the lease return. A few weeks later BMW financial services starts calling and mailing out debt collection notices. Contacting the dealership I’m told the salesperson I dealt with has been fired for “similar issues” and that there’s nothing the dealer can/will do to rectify the situation. Apparently the use of the pull-ahead program is at the discretion of the dealership, not a BMW offer, and will have to show up as a discount on the vehicle purchase receipt for them to honor it. Fast forward to three months later, BMW USA and I have been trying to contact the dealership weekly and have been receiving no response whatsoever. Debt collectors are sending automated calls my way daily and I’m beyond frustrated. Who would have thought a reputable brand like BMW would turn out to be crooks. More

What an Experience!!! Let me start off by saying thank you so much BMW of Bayside for getting me into my new BMW...I am going through a very difficult time right now in my Let me start off by saying thank you so much BMW of Bayside for getting me into my new BMW...I am going through a very difficult time right now in my life, but when I was going through the process of getting a new car Jerry did everything to walk me through the steps needed to get everything done. Very professional, honest and such a sweetheart from the moment he introduced himself. Also thank you to a Jason who is very informative with everything you need to know with BMW. Definitely recommend dealing with Jerry at BMW of Bayside for your next car! More

Ultimate Machine!!! The rumors are true, BMW is the ultimate driving machine! Long time Mercedes driver but that all came to an end. Thank you Michael for making me a b The rumors are true, BMW is the ultimate driving machine! Long time Mercedes driver but that all came to an end. Thank you Michael for making me a believer in BMW!!! More

Happy customer!!! Great experience here, first time BMW customer and I couldn't tell you how happy I am...I love my new car and Michael Durso made everything so easy fo Great experience here, first time BMW customer and I couldn't tell you how happy I am...I love my new car and Michael Durso made everything so easy for me...Thank you BMW bayside!!! More

Pre-Owned buyer Experience - Expectations Exceeded My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to ensure a smooth & pressure-free process. Utimately my sales advisor (Dennis), earned my business by finding the exact vehicle I specified; while remaining mindful of my price-point. Smoothest car-buying experience I've had to-date. I would not hestitate to recommend this dealership to anyone. More

Amazing dealership and people!!! had the most wonderful experience at this dealership! I am not an experienced car shopper so I called in to ask some questions. Jennifer answered the had the most wonderful experience at this dealership! I am not an experienced car shopper so I called in to ask some questions. Jennifer answered the phone and she was so pleasant and knowledgeable. She could tell I was nervous so she put me at ease and took her time explaining everything about the X1. She also introduced me to Dennis who I ended up purchasing with. He was very patient and kind. I never had such a great experience buying anything else as I did here. I have been referring my friends and coworkers to them and will continue to do so. Highly recommend this dealership! More

Excellent Customer Service & Professionalism I went to BMW Bayside and met with an extremely honest and professional salesperson, Mr. Zoltan. He was patient and provided me the education I desire I went to BMW Bayside and met with an extremely honest and professional salesperson, Mr. Zoltan. He was patient and provided me the education I desired. We test drove the car and the manager was also very nice. I would definitely recommend this dealership. More