BMW of Bayside

Horrific experience with the absolute worst customer service I went to them for maintenance and auto body repairs. They referred me to Midland Body Shop where it took them over a month to repair my bumper as it I went to them for maintenance and auto body repairs. They referred me to Midland Body Shop where it took them over a month to repair my bumper as it was in an accident. They charged over $10,000 and it took them a month and a half where the BMW customer service rep did not interact with me or follow up and the body Shop kept delivering incorrect delivery dates and information. I finally got my car and BMW service center agreed to credit me one month for my lease and never followed up. The manager Angelo agreed then dropped off the face of the earth and has yet to return one of my 10 calls. When you try to call the service center no one answers the phone for multiple days. Is this the way a customer service center should operate at a luxury car dealership? The answer is no. When I brought my car to the Manhattan service center it was a completely different experience, as in Great experience! More

Great service!! Would like to thank Jonathan Gutierrez again for all his help. He has great knowledge and professionalism, all my questions and concerns where answere Would like to thank Jonathan Gutierrez again for all his help. He has great knowledge and professionalism, all my questions and concerns where answered. Indeed great service at BMW of Bayside. Would definitely reccommend this dealership. More

Happy customer! Just wanna Thank Jonathan sales manger at BMW and Everyone's Help for My smooth transition into My New vehicle I would definitely do business again . Just wanna Thank Jonathan sales manger at BMW and Everyone's Help for My smooth transition into My New vehicle I would definitely do business again . More

As Always, Wonderful Service Great service today without an appointment. George, my service adviser was professional, pleasant and accurate regarding length of service and service Great service today without an appointment. George, my service adviser was professional, pleasant and accurate regarding length of service and service requirements. Comfortable lounge, clean, nicely appointed restrooms and fresh ground coffee with bagels. Great. Keep up the good work! More

Excellence and nothing less The atmosphere and service of bayside BMW is unparalleled, I ended up in a 2013 BMW X3. Extremely beautiful car, and wonderful service! I'll never for The atmosphere and service of bayside BMW is unparalleled, I ended up in a 2013 BMW X3. Extremely beautiful car, and wonderful service! I'll never forget the patience, professionalism and smiles I received while there. I would recommend anyone to come here for their car buying experience. More

Rigorous professionalism. My wife and I decided to visit the Bayside showroom on a whim. Upon entering the premises, we were greeted with enthusiasm. The vibe in the showroom w My wife and I decided to visit the Bayside showroom on a whim. Upon entering the premises, we were greeted with enthusiasm. The vibe in the showroom was relaxed. All of our concerns were addressed which translated into a smooth / exciting test drive. Every staff member we encountered was attentive and responsive. Dennis (our sales rep) is a consummate people-person which made the process enjoyable. John is a superb manager. He was instrumental in the negotiation process. Although we were not expecting to lease the BMW X3 that day, the professionalism and positive energy was infectious. Thank you Dennis for your dedicated efforts to make a dream come true. More

Excellent I love those guys Very professional people and warm The experience was great Chris and Dennis did a great job can't wait to lease my next bmw the I love those guys Very professional people and warm The experience was great Chris and Dennis did a great job can't wait to lease my next bmw there More

Truly exceptional experience! I just picked up my new BMW 550 and I must say the entire staff was professional and courteous. Brian Allen and his entire staff are excellent and I I just picked up my new BMW 550 and I must say the entire staff was professional and courteous. Brian Allen and his entire staff are excellent and I highly recommend this dealership. Mike Durso is a fine you man who knows his product and went above and beyond to ensure all my questions were answered. Thank you Bayside BMW! Excellent work! George P More

Really bad customer service Really terrible service not customer friendly at all avoid going there at all cost please see Yelp reviews before going there the upper managment are Really terrible service not customer friendly at all avoid going there at all cost please see Yelp reviews before going there the upper managment are rude and abrasive and do not listen to customers needs , not sure why they are still in business , use neighbor dealership this one is absolutely horrible . Especially Doug Foss the service manager ,under his leadership this dealership will never move forward , More

Just a great job This is the 4th BMW that I have purchased at Bayside BMW and again they did not let me down. Dennis was great at staying on point, finding a match to This is the 4th BMW that I have purchased at Bayside BMW and again they did not let me down. Dennis was great at staying on point, finding a match to my needs and not trying to oversell. Once we said go, he handled all of the background stuff and we sailed through the process. It was a painless experience. More