BMW of Bayside

Melissa nailbach Melissa was amazing super sweet answered all my questions I enjoyed getting my car serviced at Bmw of Bayside service department everyone is very frie Melissa was amazing super sweet answered all my questions I enjoyed getting my car serviced at Bmw of Bayside service department everyone is very friendly More

Amazing. Couldn't be any better My experience at Bmw of Bayside Service Center couldn't have been any better. My service advisor George Fan was professional, courteous, informative, My experience at Bmw of Bayside Service Center couldn't have been any better. My service advisor George Fan was professional, courteous, informative, and efficient. He is exactly what I would expect of BMW. He explained each step to me and was very helpful and solution-oriented. I think that he is an asset to BMW and the epitome of the BMW standard of excellence. Based on my experience I would definitely refer anybody I know to this service center. More

Goerge is the amazing I have visited the service center on several occasions and experience has been great so far. In particular I would like to give a shout out to George I have visited the service center on several occasions and experience has been great so far. In particular I would like to give a shout out to George Fan for his exceptional customer service, he is primarily the reason I visit this service center instead of other auto service shops in the neighborhood. He is very patient, looks through all the issues, is very thorough in going over them with me and suggesting the appropriate solution. He is also very courteous and prompt in getting back over phone or email, I cannot say enough nice things about him. Definitely would recommend the service center to others More

Great I was a bit uncomfortable coming into the dealership but Fernando Cedeno came up to us with a pleasant greeting and helped us through the process. I a I was a bit uncomfortable coming into the dealership but Fernando Cedeno came up to us with a pleasant greeting and helped us through the process. I appreciate the time and efforts he took. He was well informed and helped us find the car that was right for us. Thank you Fernando!! More

FERNANDO IS AWESOME!!! This was one the best and easiest car buying experience..Thank you Fernando..I will send all my friends and family to come see if they need a car. This was one the best and easiest car buying experience..Thank you Fernando..I will send all my friends and family to come see if they need a car. More

Wendy is the best! My service advisor is Wendy. She takes care of me ALWAYS! When I need to call her for getting her assistance but if she is too busy to pick up her pho My service advisor is Wendy. She takes care of me ALWAYS! When I need to call her for getting her assistance but if she is too busy to pick up her phone, she definitely call me back immediately. She is very thoughtful and helpful!!! More

Beware Of BMW of Bayside About a week ago, I brought my 2012 528 in to BMW of Bayside because a message, "Drivetrain Malfunction," kept popping up on the dashboard. Whenever t About a week ago, I brought my 2012 528 in to BMW of Bayside because a message, "Drivetrain Malfunction," kept popping up on the dashboard. Whenever the message came on, the car would lose power and the acceleration was compromised. I brought the car in and was sent to Melissa because she was handling my file, I guess. In any case, she informed me that I would get a call as soon as the problem was diagnosed to see where I would like to go from there. That never happened...of course. In fact, 5 days later, it was I who called her to learn that the problem was the battery (so I was told). My issue with that was, "Why 5 days to find out that the battery is the issue?" Whatever. I was told that the battery had been replaced and the cost for everything would be $690. What? For a battery? First of all, what happened to the call to see if I wanted to continue with the repair? ANYWAY...I paid that. At this point you can see I'm getting very annoyed now (all caps). When I got the car back, halfway home, the same message pops right back up. Here we go again. I brought the car back and was given another loaner. I was so pissed, I drove it right over to the sales department to work out a trade deal. I'm not sure if that was the gimmick (You know...to get me to buy another vehicle...but if it was, it worked). Should have just went to Randy (my local mechanic). So for right now, I'm in loaner limbo, just waiting to hear what the verdict is on the new car. What a week. Dealerships suck. More

Outstanding I would like to thank the Bayside BMW staff Melissa and Shana for taking such great care of me every time I return to the dealership. I drive from Br I would like to thank the Bayside BMW staff Melissa and Shana for taking such great care of me every time I return to the dealership. I drive from Brooklyn to Long Island just because you guys are so professional. More

2018 M3 - Shirley Chen is Awesome! Shirley and Priscilla at BMW of bayside was the easiest and most straight forward people to work with. Their customer service is top notch and they k Shirley and Priscilla at BMW of bayside was the easiest and most straight forward people to work with. Their customer service is top notch and they kept me informed proactively every step of the way. They are both good people and i highly recommend going to Shirley if you are serious about buying a car! I will be a repeat customer of Shirley in the future. More

BMW Bayside Service Department BMW Bayside service department is top notch. Melissa Nalbach is my usual adviser and I have always been treated 1st class. Jen and Mike are also excel BMW Bayside service department is top notch. Melissa Nalbach is my usual adviser and I have always been treated 1st class. Jen and Mike are also excellent advisors who are always looking to please and satisfy the customer More