BMW of Bayside

poor customer service and professionalism have an appointment for 8/12/19 2:15pm with Michael Krulewich. my husband got there and was said he is a walk in and was given to Jennifer. dealt with have an appointment for 8/12/19 2:15pm with Michael Krulewich. my husband got there and was said he is a walk in and was given to Jennifer. dealt with as a walk in even though we have an appointment and car was not worked on until 8/13/19. called to speak with the advisor forwarded to a voicemail. tried to speak with the manager in regards to my complaint several times and manager wont even go to the phone and was told he will call in the afternoon. this is how they deal with complain leave you you waiting upto the day ends and not speak with you despite you called several times and first thing in the morning. Indicating that customer was really not happy with the service. note this is not the first time we have been there. so after several visits and only now a customer is going to complain indicates the customer is not usually to complain. to add we asked for Anthony and they didn't let us know first hand that the person is not with them anymore but told us he have no availability so they will have to assign us to a new advisor. no honesty upfront. More

My first leasing experience I have purchased my car with Shirley so I returned as loyal customer. As always , she was personable, professional and gave us the best experience. P I have purchased my car with Shirley so I returned as loyal customer. As always , she was personable, professional and gave us the best experience. Pricilla was just as efficient and pleasure to work with . Two thumbs up for both of you !!! More

Great Experience!!! I want to start of by saying thank you so much to Scott Nussbaum in sales. My initial experience with BMW didn't go as planned as I visited a differen I want to start of by saying thank you so much to Scott Nussbaum in sales. My initial experience with BMW didn't go as planned as I visited a different BMW dealership on Long Island, south shore. My perception shifted soon after meeting with Scott and then Chris in finance. Scott was welcoming and ready to assist me pick out a car to my liking. He was very knowledgeable and answered my questions with ease. After finally identifying the vehicle I wanted Scott and Chris went over and beyond to ensure that I walked out with my new car the BMW X3. I appreciated their honesty as they were both knowledgeable in their respected areas of expertise. Scott and Chris thank you again for your patience, honesty and great service. And thank you Russ for making the initial call and getting me to just take a look (lol)I am now a proud owner of my first BMW! More

Best sales people Shirley Chen and Priscella Tsun are the best sales people I have ever encountered! I would use them again and will be recommending them to many. Shirley Chen and Priscella Tsun are the best sales people I have ever encountered! I would use them again and will be recommending them to many. More

Excellent experience Hi. My name is Todd Heiman and I recently leased a BMW 330 from Sean Parks, Bayside BMW. I have leased multiple cars from Sean, having a history wit Hi. My name is Todd Heiman and I recently leased a BMW 330 from Sean Parks, Bayside BMW. I have leased multiple cars from Sean, having a history with him. I wanted to write this review because when I called Sean about a new lease he took such care of my wife and I. Sean not only knows his stuff and proudly represents BMW he is patient, friendly and professional and there is never any pressure to make a deal. My wife and myself will never go anywhere else, but to Sean! Also a shout out to David the Genius who patiently went over all the features of the car. Of course the whole staff at Bayside, the best in the biz. Thank You all. More

My experience with BMW of Bayside was Awesome!!! On 6/8/2019 - Picked up my New 2019 X5 M Sport BMW I want to start by saying if you want the Awesome experience I had purchasing my BMW just ask fo On 6/8/2019 - Picked up my New 2019 X5 M Sport BMW I want to start by saying if you want the Awesome experience I had purchasing my BMW just ask for James Clemmons and for Tech help with your car ask for Andrew he was very patient and knowledgeable. I have had bad experiences at dealer ships in the past and wasn't sure about going to BMW of Bayside after reading all the reviews but I wanted to see and feel the vibe myself so we went one Saturday afternoon in May. I walked in and not more than 5 min when James walked up to us and offered to help us and answer any questions we may have. He has a great personality and was truthful even to the end, when I was signing the lease paperwork and had a question about a warranty, he was busy but made time for me. He even ordered our car in order to give us the car we wanted. We had to wait a few weeks but it was well worth it. I look forward to my future relationship with James and BMW Family. We will be visiting James and the BMW Family next Saturday to pick up our Wheel Locks. James ordered them for us to keep our tires safe. I have confidence that he will look out for you and make sure you are happy as well. I will keep you updated on how my visit goes. Maria & Donna Stanga More

Excellent service Priscilla Tse,, Shirley Chen and David did a wonderful job . I deeply appreciated and will recommend my friends to come when they need to purchase a c Priscilla Tse,, Shirley Chen and David did a wonderful job . I deeply appreciated and will recommend my friends to come when they need to purchase a car More

Like family My total experience with bmw of bayside has been easy and delightful. After buying a pre-owned certified car from them I started to use the service c My total experience with bmw of bayside has been easy and delightful. After buying a pre-owned certified car from them I started to use the service center. The whole mechanics of dropping off and picking up my car is so easy and fast. I bought the extended warranty with the help of Jenn , she is all business but with a down home smile and warmth that makes you feel like you are dealing with family. I would recommend this dealership for purchase and service to anyone looking to drive a bmw. More

Good service late loaner The service is good. They received the car and finished the paper work very fast ... my appointment was 9:30 I arrived 9:20 so everything was done by The service is good. They received the car and finished the paper work very fast ... my appointment was 9:30 I arrived 9:20 so everything was done by 9:30 ... I waited for the loaner for 1 hour , that was disappointing!!! Otherwise everything is ok More

Bmw Bayside is the beat They always go above and beyond to make there customers happy. My service rep Jennifer Odato always has a loaner ready for me and texts me with updat They always go above and beyond to make there customers happy. My service rep Jennifer Odato always has a loaner ready for me and texts me with updates as to what is being done with the car. I would definitely recommend them More