BMW of Bayside

The worst dealership ever! Stay away. They damaged my car and will not pay for the repairs. The service manager is useless. Never again I will reccomend a BMW or use of this service center. and will not pay for the repairs. The service manager is useless. Never again I will reccomend a BMW or use of this service center. More

We felt comfortable from the moment we walked in. Never felt pressured or nervous about making a bad decision. The two gentlemen we dealt with were very professional, friendly and courteous with being over felt pressured or nervous about making a bad decision. The two gentlemen we dealt with were very professional, friendly and courteous with being over engraciating. It was an excellent experience for leasing a car this time as well as last time. More

I love this car. Fun car to drive. My service advisor wendy been a great help. Best experience I ever had. I recommend wendy to all my friends. Thank you wendy ng wendy been a great help. Best experience I ever had. I recommend wendy to all my friends. Thank you wendy ng More

BMW BAYSIDE said they would return our lease for us when we picked up our new car. They kept it for 3 months put over 300 miles on it damaged the tire . Now we are stuck with a bill for holding the truck af we picked up our new car. They kept it for 3 months put over 300 miles on it damaged the tire . Now we are stuck with a bill for holding the truck after our lease ended and for the damages. They are taking no responsibility and keep telling lies. More

Bayside BMW took care of my car and got me back on the road BMW of Bayside took care of me and got me back on the road again. On an early Monday morning I decided to call BMW of Bayside and told them my situati BMW of Bayside took care of me and got me back on the road again. On an early Monday morning I decided to call BMW of Bayside and told them my situation and asked them with they would fix my car for me. I spoke with Greg Katehis and explained to him my situation, he welcomed me with open arms and told me to bring the car in. 2 days later I was back on the road, its great to find a SA and a Dealership that are willing to listen and understand your pain points and then addresses them, thats what Bayside did. Bayside has earned my trust and business, I will be coming here for all my future services! Thanks Greg! More

Service done by Jennifer Odato and Mark Wahl Jennifer was courteous, prompt, and sensitive to my concern. She immediately got her manager involved to alleviate my anxiousness. She helped me with Jennifer was courteous, prompt, and sensitive to my concern. She immediately got her manager involved to alleviate my anxiousness. She helped me with getting all the device I needed including my inspection. Mark was very knowledgeable. My concern was that I get a knowledgeable mechanic who presented well and was clean and smelling pleasant. Mark was all of what I listed. Both of these workers are invaluable..on my return I would request them . More

Bayside BMW Shirley & Priscilla Besides being loyal to BMW vehicles, one of the main reasons I continue to return to BMW is because of Shirley and Priscilla. Everything is well taken Besides being loyal to BMW vehicles, one of the main reasons I continue to return to BMW is because of Shirley and Priscilla. Everything is well taken care of always when it comes to leasing a BMW with Shirley and Priscilla. I can feel at ease with these ladies handling all the details. More

Made owning a BMW Miserasble Custom ordered 2 new Cars in 2016 (For the 2017 model year) Were promised back up cams- were not included incorrect tires came on one vehicle- did n Custom ordered 2 new Cars in 2016 (For the 2017 model year) Were promised back up cams- were not included incorrect tires came on one vehicle- did not help to rectify We purchased a skirt for the F31 wagon- it was installed crooked and damaged- Took a year and involvement with corporate to rectify Service has been the most stressful part- They do not tell you - Tires wear out in 20k- NOT COVERED (AWD CAR) - Needs alignment every 10k- NOT COVERED- and if not performed- voids tire warranty - there were too many issues to list in 3 years - Jennifer never returned a phone call for 2 weeks- was advised she would be a covering service advisor while Greg was absent- Waited 2 weeks for Greg to return to speak about an incorrect alignment..Jen never called We went to sales to speak about possibly purchasing 2 new cars- They kept sending us deals for the cars we did not want, also did not responding to emails or requests Gave them EVERY opportunity to succeed- We spent 140k to deal with stress, poor service and poor communication We are not saying BMW is bad- but this dealership/ Service dept is for the bird The staff would pick up other client calls while we were in service waiting- and request them to call back later- while there were no other clients present but us- and they were showing each other you tube videos They were rude and the furthest thing from prompt. After 3 years- we have had enough- Went to a dealer with superior ratings- that worked to obtain and maintain our business. This is not to promote another manufacturer- but explain some of the reasons we strayed from BMW Lasty- After being billed incorrectly from a previous maintenance- They help me hostage until they received their amount in error- There was no problem paying the bill- but it was handled rudely and poorly- made out as if i had made some mistake- Ruined the BMW experience to the point where we would rather not own one More

New M4 Best customer care I have ever experienced. I have been working with shortly since 2016 and have not looked back. My whole family has leased new car Best customer care I have ever experienced. I have been working with shortly since 2016 and have not looked back. My whole family has leased new cars from her and we will go no where else. Cannon recommend highly enough. More

Awesome Sauce Time for my first car. I hate haggling and prefer to have most details worked out before an in person visit. I entered the dealership with trepidation Time for my first car. I hate haggling and prefer to have most details worked out before an in person visit. I entered the dealership with trepidation as my previous experiences with other dealerships were simply dreadful. Shirley was efficient, friendly and straight to the point. Priscilla was patient, helpful, and very prompt in all of our communications. The whole experience was so painless and uneventful it was surreal. Words can't express how happy I am with the exemplary services I've received so far. Four thumbs up if I had two sets of hands. More