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BMW of Bayside

Douglaston, NY

4.8
830 Reviews

247-21 Northern Blvd.

Douglaston, NY

11363

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Showing 830 reviews

August 14, 2020

This team is very helpful and professional . They understand my needs and explained the term, the device and made the suggestions . They also gave a thorough training on the new vehicle More

by GNSNew
Recommend Dealer
Yes
Employees Worked With
Shirley Chen
August 14, 2020

The staff, Shirley and Priscilla, were great help. They helped me with a good financial lease deal to get the new BMW X3 with the features and options that I wanted. More

by Johnchan128
Recommend Dealer
Yes
Employees Worked With
Priscilla Tsun (***** five stars), Shirley Chen
August 14, 2020

Always say they'll call you back and never do It's best to go in person because if you try to call, they'll put you on hold/send you to voicemail, or if they're feeling generous, the receptionist More

by jmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Gutierrez, John Tetta Jr, Doug Foss, Joe Falcaro
July 31, 2020

They had great service and everyone their was very nice and helpful. Workers helped us with how it set up Bluetooth on our cars and others that were needed. They told us new functions that we need to know More

by Angela_kyrie_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley Chen
July 14, 2020

Shirley and Priscilla did an outstanding job of taking care of our purchase efficiently and with great customer service. It was a pleasure to work with the two of them. They are an asset to your dealershi More

by kevinr
Recommend Dealer
Yes
Employees Worked With
Priscilla , Shirley Chen
May 30, 2020

Fast dependable service Reliable sales persons especially Shirley and Priscilla. Courteous and pleasant, Excellent job Very pleased Will also recommend sales persons to friends family More

by easonandrea
Recommend Dealer
Yes
Employees Worked With
Priscilla Tsun, Shirley Chen
May 29, 2020

Overall communication was terrible. Actually felt like I was at Walmart being checked out. I was happy that BMW was proactive and called me for service, previous visits were not like this at all. Folks we More

by Raj S.
Recommend Dealer
No
Employees Worked With
Front Desk women, the guy that handled my insurance was very helpful. , Jennifer Odato
May 29, 2020 -

BMW of Bayside responded

Good Afternoon Raj, Thank you for taking the time to provide feedback. It is taken very seriously and I am sorry to hear that you had a negative service experience during your latest visit. We do not want to lose you as a guest and hope that you will give us another opportunity to provide you with the 5-star treatment we strive to provide every guest. If you would like to discuss this further, please do not hesitate to contact us at (718) 229-4400 and ask to speak with our Service Manager. Thank you.

May 16, 2020

Super happy with service, Jennifer even went out of her way to get me a loaners car, A+++ service, thank you, definitely recommend for sale and service More

by jromerohcc
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 14, 2020

The staff is very professional the service was timely..the office was very clean..This is my third BMW, each one I had taken here for service. More

by Sassy
Recommend Dealer
Yes
Employees Worked With
Jennifer Odato, Zoltan Takacs, Greg Katehis
March 23, 2020

Efficient, professional and very pleasant. Jennifer was fantastic and very helpful and made it so I was able to get the service quickly and expedited the whole process. The waiting area was very clean and More

by AEC-T MD
Recommend Dealer
Yes
Employees Worked With
Jennifer Odato
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