BMW of Barrington - Service Center

I feel very special when I am treated there for service. Erik Swensen makes me feel very special when I am treated at Motorwerks. He knows me, but more importantly he knows the history of my car. When I la Erik Swensen makes me feel very special when I am treated at Motorwerks. He knows me, but more importantly he knows the history of my car. When I last took it in, my car wasn't scheduled, but he took me in anyway. He fixed my Bluetooth connection on the spot, so I could have my phone back, called the number I asked him too, because I was unavailable that particular day. We were able to speak, after all, and he reported what the problem was and said the car was ready and waiting for me. He is so reliable as is the dealership. If I had to buy another car, I'd want it to be from Motorwerks and I'd want Erik to be the person I deal with because he takes the time to get to know me AND my car. More

BMW Service Eric is always so helpful whenever I contact him with an issue. I am always provided with an estimate of repairs prior to any work being started, and Eric is always so helpful whenever I contact him with an issue. I am always provided with an estimate of repairs prior to any work being started, and am always given a loaner car when needed. While there are certainly less expensive places to have my car repaired, the level of customer service and friendliness of the staff does not compare to that of Motor Werks. More

BMW Service Service rep was helpful and sorted out the problem quickly. Car loaner process was easy and I had a car that I was very happy with. Service rep was helpful and sorted out the problem quickly. Car loaner process was easy and I had a car that I was very happy with. More

Excellent service! MW has serviced my 2005 325i since I bought it and the service level has been consistently excellent. I won't take my BMW anywhere else! MW has serviced my 2005 325i since I bought it and the service level has been consistently excellent. I won't take my BMW anywhere else! More

Outstanding Service -- Always Motor Werks in Barrington -- particularly the BMW service crew, is the most diligent I have ever experienced. They are thorough and complete. I would Motor Werks in Barrington -- particularly the BMW service crew, is the most diligent I have ever experienced. They are thorough and complete. I would not take a car anywhere else for service. More

Buyers beware! After buying 13 cars here from Sam Ryder over the years and having no problems, I continued to buy here. Until my last car was bought here. Then there After buying 13 cars here from Sam Ryder over the years and having no problems, I continued to buy here. Until my last car was bought here. Then there has been nothing but problems with it. They could not fix it, over and over I brought it back. Then I complained. Since the complaint I was told they would no longer service my car. Wow! One complaint over 15 years! And numerous Porsche and Bmw purchases. The owner is very unprofessional. And I was clearly told, they do not need our buisness. Hope to warn future customers not to complain here about service. Oh and our other x5 had to be brought in 7 times for a tail lightbulb they couldn't fix. They had to bring in a bmw specialist. More

Dear Mr. Bittner, I'm writing this review to tell Dear Mr. Bittner, I'm writing this review to tell you how thoroughly impressed I was with the professionalism, care and concern of your employee by t Dear Mr. Bittner, I'm writing this review to tell you how thoroughly impressed I was with the professionalism, care and concern of your employee by the name of Bryan Couture. From the moment I met him I could tell he truly enjoys his work and really took a personal interest in my situation. Over a three day period of time he kept me fully informed of my vehicles status even asked if the mechanic could take the vehicle home and back to work to be sure the differential and axles were working properly. Mr. Couture is an asset to your Corporation!!! More

Wonderful dealer once I made them aware of the issues with my car. I had issues which had me unhappy with the dealer at first. They worked with me and went above and beyond to make sure I was satisfied. with my car. I had issues which had me unhappy with the dealer at first. They worked with me and went above and beyond to make sure I was satisfied. The pricing is not cheap but that comes with any BMW service department. More

I have had my car serviced before at Motor Werks, and generally it has been just satisfactory. I recently had my car serviced, with many engine related problems. I was not kept informed of the progress b generally it has been just satisfactory. I recently had my car serviced, with many engine related problems. I was not kept informed of the progress being made and the final amount to be paid was way off of the estimate. Ther service advisor had a terrible attitude and was not willing to work with me on my situation. I do not recommed Motor Werks, and my service needs will be handled at another dealership. More

I've had really good experiences in the past, but my last visit was truly subpar. They kept my car for 10 days to basically repair a broken window, and they failed to make all the repairs I had asked f last visit was truly subpar. They kept my car for 10 days to basically repair a broken window, and they failed to make all the repairs I had asked for. Additionally, they were a bit rude to my wife when she dropped off the car for service and did not keep me advised of their progress. <br><br><br><br> More