BMW of Barrington - Service Center

Worst customer service experience. I need to get a simple question answered. I call for a quote on a 4wheel alignment. I speak to a person who puts me on hold to speak with a servic I need to get a simple question answered. I call for a quote on a 4wheel alignment. I speak to a person who puts me on hold to speak with a service advisor and as per usual over the past 10+ years, no one is available, they want to take a message, I try to leave my question, they just want my name and phone number. No call until next day, they lost my business on that service. I call (4) different numbers for the dealership, all say , "mailbox is full" then hang up. I reluctantly use the chat function. In the end, they are unable to answer my question after answering tons of non valued added questions which yielded zero benefit to me and suggested I wait for a return phone call, so once again, I am asked to provide my name and number to "wait" for a call back. I try the phone numbers provided on the website again, all mailboxes full. I return to chat, I am greeted the exact same way. I ask are you AI / chatbot and am told no, yet I am being asked word for work, all the same questions, of course getting no where. I am then asked for the same contact information as before, which I provide. I then ask can you please call me at the number provided, that is ignored and basically have a nice day, bye. So apparently Motorworks is using a chat bot and to me has abyssmal customer service. More

I don’t typically write reviews but I felt compelled to share my experience. I came to BMW of Barrington after a awful experience with another dealer. Angel Rivera called me back within a few minu share my experience. I came to BMW of Barrington after a awful experience with another dealer. Angel Rivera called me back within a few minutes of leaving him a voicemail. He put me in touch with Ryan Durso for extending my warranty and Marc Collura in service. The teamwork between sales, finance and service was exceptional. Angel introduced me to Ryan who thoroughly explained my warranty options. I ended up extending my warranty. Ryan introduced me to Marc in service who went above and beyond to get my car in for service that day. The service team took care of my issue. If BMW is the ultimate driving machine, the team mentioned above is the Ultimate Service Team. If you are looking to buy, lease, or service your vehicle.. look no further. More

Erik is always very busy but always makes sure to make you feel very well taken care of. He keeps me at Motor Works. Sales Dept keeps frustrating me. I am trying to buy a new 540xi, but they are making you feel very well taken care of. He keeps me at Motor Works. Sales Dept keeps frustrating me. I am trying to buy a new 540xi, but they are making it a struggle. More

I could not be more pleased with Victor, I’ve been servicing my cars with him for a few years now. Yes BMW services are expensive but you have the piece of mind that even if they don’t get it right th servicing my cars with him for a few years now. Yes BMW services are expensive but you have the piece of mind that even if they don’t get it right the first time they will fix it. Victor is an excellent advocate for the customer experience and an ambassador for the Motorwerks brand and BMW. More

Just outstanding service! We came for the service on our BMW M4 and while talking with Dana and Angel we decided to upgrade our car! The crew is amazing, super friendly and helpful and we ended up driving X BMW M4 and while talking with Dana and Angel we decided to upgrade our car! The crew is amazing, super friendly and helpful and we ended up driving X5 competition. Angel follows up, sent presents for our kids for Christmas, the bmw manager was great as well. We are definitely long time customers and would recommend to anyone Dana and Angel. Thank you guys and Happy Holidays!! More

Is an outstanding professional with top customer service as his priority. We will be buying from your dealership exclusively and have recently recommended a new customer that has the same opinion he is a t as his priority. We will be buying from your dealership exclusively and have recently recommended a new customer that has the same opinion he is a tremendous asset to your organization More

GREAT SERVICE Always great dealing with Erik Swanson and Rick " EXPERT BMW MECHANIC "at BMW MOTOR WERKS. They always solve any issues I may have with the vehicle a Always great dealing with Erik Swanson and Rick " EXPERT BMW MECHANIC "at BMW MOTOR WERKS. They always solve any issues I may have with the vehicle and always remind me of any recalls or things I should consider doing as the milage & age increases on the vehicle. More

Rip off service. If you come and ask for oil change and "technician" is making you pay $185 for so called "inspection" and then suggesting, that oil change is needed If you come and ask for oil change and "technician" is making you pay $185 for so called "inspection" and then suggesting, that oil change is needed for extra $129.95... How you gonna you call that service? Yes: rip off!!! More

5 stars to Rich down in BMW service! Went above and beyond to have my X4 serviced and all cleaned up in a timely fashion! beyond to have my X4 serviced and all cleaned up in a timely fashion! More

Current BMW car owner. Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik greeted me with smile and explain to me what needs to be done on my Car. He said it will take close to 2 hours and my car was ready on time. More