BMW of Barrington - Service Center

Is an outstanding professional with top customer service as his priority. We will be buying from your dealership exclusively and have recently recommended a new customer that has the same opinion he is a t as his priority. We will be buying from your dealership exclusively and have recently recommended a new customer that has the same opinion he is a tremendous asset to your organization More

GREAT SERVICE Always great dealing with Erik Swanson and Rick " EXPERT BMW MECHANIC "at BMW MOTOR WERKS. They always solve any issues I may have with the vehicle a Always great dealing with Erik Swanson and Rick " EXPERT BMW MECHANIC "at BMW MOTOR WERKS. They always solve any issues I may have with the vehicle and always remind me of any recalls or things I should consider doing as the milage & age increases on the vehicle. More

Rip off service. If you come and ask for oil change and "technician" is making you pay $185 for so called "inspection" and then suggesting, that oil change is needed If you come and ask for oil change and "technician" is making you pay $185 for so called "inspection" and then suggesting, that oil change is needed for extra $129.95... How you gonna you call that service? Yes: rip off!!! More

5 stars to Rich down in BMW service! Went above and beyond to have my X4 serviced and all cleaned up in a timely fashion! beyond to have my X4 serviced and all cleaned up in a timely fashion! More

Current BMW car owner. Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik greeted me with smile and explain to me what needs to be done on my Car. He said it will take close to 2 hours and my car was ready on time. More

Follow through is everything I was recently in to have a damaged tire inspected as I was nervous that it would start to fail.. The team identified that the tire did need to be rep I was recently in to have a damaged tire inspected as I was nervous that it would start to fail.. The team identified that the tire did need to be replaced, but noted that they needed to order a new one and the tire should be fine to drive on. Unfortunately the next day the tire started to rapidly lose pressure and I ended up having to pay to have it towed to the dealership for repair. Marc Collura handled the call with the roadside assistance team with me (stayed on the call the entire time) and investigated the service call to see if the tire should have been driven on or if some other action should have been taken by his team. He ended up comping me the tire as he did not feel the team should have released me with the tire damage that was present. His dedication to ensuring I was taken care of when the flat happened, and follow through to ensure his team was providing the best service is exceptional. Additionally, I would be remiss to not mention that Christopher Lima reached out to me the next day to continue to discuss the issue. Mistakes happen, its life.. but the follow up and insistence to go above and beyond any of my expectations was greatly appreciated and really sets the team apart from the competition. Fantastic experience and clearly an exceptional team! More

Service Persistence I had an annoying squeak/chirp coming from under the frame of my 2017 X5 when I would come across a bumpy stretch of road, I want to thank the Motor I had an annoying squeak/chirp coming from under the frame of my 2017 X5 when I would come across a bumpy stretch of road, I want to thank the Motor Werks techs and especially Erik Swanson for finding and correcting this. It took two tries but they did not give up, they knew it was a big deal to me. Erik is just a good guy, very likable and he cares a lot about keeping his customers informed of progress. This was not an easy fix but they got it...... Thank you Erik and Motor Werks, I am very happy. More

NEW USED CAR CUSTOMER My most recent trip to Motorwerks was to get the complimentary remote display programmed. Victor Najjar my service adviser set up an appointment & ma My most recent trip to Motorwerks was to get the complimentary remote display programmed. Victor Najjar my service adviser set up an appointment & make available a service loaner so I would not have to wait the hour & an half it takes to download the software. He was ready & had all the paperwork done to get me on my way. Except I'm young geezer, & geezers have tendency to ramble on & on. Victor was very generous with his time even though it was obvious he had much work to tend to. The service loan was exactly what I wanted, a new BMW 5 Series so I could compare that model with my newly purchased BMW 7 Series. The 5 Series is really good, but the 7 Series is materially better & worth the extra money. Thomas Munyer the BMW Genius walked me through the steps of working the new remote. He was very knowledgeable, & generous with his time. His enthusiasm was genuine. This is all unsolicited, but when I treated this well I do find he need to show my appreciation. I've always been a car guy, & so getting my car properly serviced has always been a high priority. More

Wonderful car and customer service experience Initial misunderstanding in communication after my car service led that I posted a very poor review for car and customer service experience on May 17 Initial misunderstanding in communication after my car service led that I posted a very poor review for car and customer service experience on May 17, 2019. I admit that I wrote that out of frustration and I regret it. My apologies to Marc Collura, Kenneth Klusendorf and Margie Gallagher who were more than helpful, professional and willing to not only solve the problem but go above and behind to make sure their customers are happy and satisfied. They shown me the highest level of professionalism and this makes BMW of Barrington one of the best place where you want to buy and service your vehicle. More

Service I ve got thousand of other problems after coming to their annual diagnose. A little bit weird to me when i didn’t have any problem beforehand getting I ve got thousand of other problems after coming to their annual diagnose. A little bit weird to me when i didn’t have any problem beforehand getting there More