BMW of Barrington - Service Center

Excellent customer service and service knowledge. He went above and beyond to make sure my car was taken care of and in a fast matter. Definitely will be coming back to Christan for future service ne He went above and beyond to make sure my car was taken care of and in a fast matter. Definitely will be coming back to Christan for future service needs. More

Eric Swanson is the absolute best person to deal with if your car needs service. your car needs service. More

Excellent service. In and out very quickly. Christian was accommodating, professional and very helpful going above and beyond. In and out very quickly. Christian was accommodating, professional and very helpful going above and beyond. More

Just had my car in for an oil change. Customer service was excellent and they kept me updated as they worked on it. Waiting area is comfortable and they even ran it through the car wash Customer service was excellent and they kept me updated as they worked on it. Waiting area is comfortable and they even ran it through the car wash before the car was returned to me. More

Erik is the best and has been for the many years I’ve worked with him. He is always thorough and customer focused. worked with him. He is always thorough and customer focused. More

Motor Werks BMW is amazing! The service department is abolutely the best. Christian Csavoy was wonderful to work with he genuinely works with you and wants to resolve all matter The service department is abolutely the best. Christian Csavoy was wonderful to work with he genuinely works with you and wants to resolve all matters. His explanation and follow up to ensure everything is taken care of for your car is genuine. Excellent service. More

Services impeccable Eric my service advisor standing always make sure everything is done correctly and makes sure I have a loner always make sure everything is done correctly and makes sure I have a loner More

Recently had my vehicle serviced here, Christian made the process easy, straightforward, and fast! Highly recommend! process easy, straightforward, and fast! Highly recommend! More

I have been bringing my BMW cars to Motor Werks BMW of Barrington for over 10 years. I am consistently impressed by their genuine concern for the customer. Their commitment to ensuring customer satisfacti Barrington for over 10 years. I am consistently impressed by their genuine concern for the customer. Their commitment to ensuring customer satisfaction is evident. Throughout each service process, their communication has been exemplary, keeping me informed with regular updates through email, phone calls, and text messages. Going above and beyond, they offer conveniences such as car loaners or Lyft rides back to my home or workplace. While acknowledging that dealership servicing might come with a slightly higher cost compared to local options, Motor Werks BMW took the time to sit down with me, exploring various pricing options and demonstrating a flexibility in working with customers. A particularly nice aspect is the comprehensive video report sent via email, where the actual technician working on my car explains any issues uncovered during the initial inspection before work begins. This transparency is not only refreshing but also instills confidence. As a result of my recent visit, I would like to commend two exceptional individuals from their service team, Robert Oberding and Marc Collura. Robert patiently explained processes and pricing details, always steering clear of any pressure tactics for quick decision-making. Following up on their commitment, Marc contacted me to ensure my satisfaction. Despite the scale of this dealership, Motor Werks BMW maintains an environment that feels very much like a family-run business. I've recently heard about the change in ownership at Motor Werks of Barrington. My sincere hope is that the exceptional customer service I've come to appreciate over the years continues under the new management. Thank you, Motor Werks BMW, for consistently delivering outstanding service. Best regards, Bill from Inverness, IL More