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BMW of Barrington - Service Center

Barrington, IL

4.9
83 Reviews

83 Reviews of BMW of Barrington - Service Center

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January 06, 2025

Justin is a very professional worker who works to meet the customer’s needs. He is an honest working individual who excels in customer service. More

by Anish P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Eisenman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

BMW of Barrington responded

Thank you for your kind words! We're glad to hear that Justin's professionalism and dedication to customer service stood out. We appreciate your feedback and look forward to serving you again!

January 06, 2025

My visit for maintenance and an oil change was outstanding. Eric Phillips was very professional and accommodating, and service was carried out in a very timely manner. I appreciated the very nic More

by amckann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

BMW of Barrington responded

Thank you for your wonderful feedback! We're thrilled to hear Eric Phillips provided professional and accommodating service during your visit. We’re glad you appreciated the waiting area, the car wash, and the detailed reports. We’ll look into the TV issue to enhance your next visit. We look forward to serving you again!

January 03, 2025

Eric is the best and professional service advisor. Thank you for your best service. I'm willing to travel 1 hour to barrington because of him of course also they have great and comfy facilities. More

by jasonchooi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

BMW of Barrington responded

Thank you for your kind words! We're thrilled to hear that Eric's exceptional service makes the trip to Barrington worthwhile. We appreciate your loyalty and look forward to serving you again in our comfortable facilities!

December 26, 2024

Excellent service department. Always dependable work. I like the inspection video they send you. Clean and comfortable waiting area. More

by Treesandpowder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Haupt
Dec 27, 2024 -

BMW of Barrington responded

Thank you for your feedback! We're glad you enjoyed our inspection videos and appreciate the clean, comfortable environment. Dependable service is our top priority, and we look forward to continuing to exceed your expectations!

December 08, 2024

First BMW experience…Eric and the team did an awesome job at every level to fix a complex issue. Communication and follow through was excellent along the way! More

by rmbartelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

BMW of Barrington responded

Thank you for sharing your first BMW experience with us! We’re thrilled to hear that Eric and the team were able to resolve your complex issue with excellent communication and follow-through. Providing top-notch service and keeping you informed every step of the way is our priority, and we’re so glad to have met your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

December 01, 2024

Great service! Pleasant waiting area if your staying for service, and promptly providing a loaner car if you have to leave your car! More

by WHughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Barrington responded

Thank you for your kind words! We’re thrilled to hear you enjoyed the service and our waiting area, and hopefully the Motor Werks Cafe, too. We’re glad we could provide a great experience, and we look forward to serving you again in the future!

November 30, 2024

Eric has been our long time service person. He has taken care of making sure all our BMW’s have been taken care of 100%. From my 15 year old car to our newer car it’s always a smooth experience More

by canickisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Barrington responded

Thank you for the amazing review! We’re glad to hear that Eric has consistently provided you with excellent service and taken great care of your BMWs over the years. We’re thrilled to know he’s become your trusted "go-to" for all your vehicle needs. We’re grateful for your continued trust in Eric and our team, and we look forward to serving you for many more years to come!

November 13, 2024

Eric at BMW was great. He kept me updated while my car was being serviced. Was in and out quickly. More

by MP1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Barrington responded

Thanks for the five-star review! We're pleased that Eric communicated thoroughly and got your vehicle serviced quickly. We look forward to working with you again soon!

October 19, 2024

Erik Swanson was excellent, he is very friendly and knows his job very well, they checked my car and did everything perfectly, he explained everything very well. I’m very grateful to Erik Swanson. I’m so hap More

by Talant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

BMW of Barrington responded

Thank you so much for the 5-star review and kind words about Erik! We're thrilled to hear that you had such a positive experience and that everything went smoothly. If you know anyone else who would appreciate the same excellent service, we’d love to help them too. Your referrals mean the world to us! Thanks again for choosing Motor Werks, and we look forward to serving you in the future!

October 13, 2024

For the past 10 years, when I bring my car in for service I always schedule with Erik Swanson. Erik is extremely helpful, responsive, and friendly. He is also very helpful as to what services need to be com More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

BMW of Barrington responded

Thank you so much for your kind words! We're thrilled to hear that Erik Swanson has consistently provided you with exceptional service over the past decade. Our team strives to ensure every customer has a great experience, and it's wonderful to know that Erik's helpfulness and responsiveness have made such a positive impact on your visits. If you know anyone in need of automotive service or a new vehicle, we would greatly appreciate your referrals! We look forward to continuing to serve you at BMW of Barrington for many more years to come. Safe travels!

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