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BMW of Barrington - Service Center

Barrington, IL

4.9
79 Reviews
Call Service Center (833) 604-6066

79 Reviews of BMW of Barrington - Service Center

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December 08, 2024

First BMW experience…Eric and the team did an awesome job at every level to fix a complex issue. Communication and follow through was excellent along the way! More

by rmbartelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

BMW of Barrington responded

Thank you for sharing your first BMW experience with us! We’re thrilled to hear that Eric and the team were able to resolve your complex issue with excellent communication and follow-through. Providing top-notch service and keeping you informed every step of the way is our priority, and we’re so glad to have met your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

December 01, 2024

Great service! Pleasant waiting area if your staying for service, and promptly providing a loaner car if you have to leave your car! More

by WHughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

BMW of Barrington responded

Thank you for your kind words! We’re thrilled to hear you enjoyed the service and our waiting area, and hopefully the Motor Werks Cafe, too. We’re glad we could provide a great experience, and we look forward to serving you again in the future!

November 30, 2024

Eric has been our long time service person. He has taken care of making sure all our BMW’s have been taken care of 100%. From my 15 year old car to our newer car it’s always a smooth experience More

by canickisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

BMW of Barrington responded

Thank you for the amazing review! We’re glad to hear that Eric has consistently provided you with excellent service and taken great care of your BMWs over the years. We’re thrilled to know he’s become your trusted "go-to" for all your vehicle needs. We’re grateful for your continued trust in Eric and our team, and we look forward to serving you for many more years to come!

November 13, 2024

Eric at BMW was great. He kept me updated while my car was being serviced. Was in and out quickly. More

by MP1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

BMW of Barrington responded

Thanks for the five-star review! We're pleased that Eric communicated thoroughly and got your vehicle serviced quickly. We look forward to working with you again soon!

October 19, 2024

Erik Swanson was excellent, he is very friendly and knows his job very well, they checked my car and did everything perfectly, he explained everything very well. I’m very grateful to Erik Swanson. I’m so hap More

by Talant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

BMW of Barrington responded

Thank you so much for the 5-star review and kind words about Erik! We're thrilled to hear that you had such a positive experience and that everything went smoothly. If you know anyone else who would appreciate the same excellent service, we’d love to help them too. Your referrals mean the world to us! Thanks again for choosing Motor Werks, and we look forward to serving you in the future!

October 13, 2024

For the past 10 years, when I bring my car in for service I always schedule with Erik Swanson. Erik is extremely helpful, responsive, and friendly. He is also very helpful as to what services need to be com More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

BMW of Barrington responded

Thank you so much for your kind words! We're thrilled to hear that Erik Swanson has consistently provided you with exceptional service over the past decade. Our team strives to ensure every customer has a great experience, and it's wonderful to know that Erik's helpfulness and responsiveness have made such a positive impact on your visits. If you know anyone in need of automotive service or a new vehicle, we would greatly appreciate your referrals! We look forward to continuing to serve you at BMW of Barrington for many more years to come. Safe travels!

October 04, 2024

Erik Swanson is our service person for more then 10 years, I think, always been great experience, great job keeping our cars in good shape. Thank you Erik! More

by mi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your continued experience in BMW of Barrington Service Department and Service Advisor Erik Swanson. We appreciate your kind words and continued patronage with us. Driven by You.

September 28, 2024

I have been working with Eric Swanson for eleven years and he is outstanding with customer service. Keeps me coming back thanks to his service. More

by Baum.Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

BMW of Barrington responded

Thank you so much for your loyalty and kind words about Eric Swanson! We're thrilled to hear that his exceptional service keeps you coming back. We truly appreciate customers like you and would love to help your friends and family experience the same great service. —we’d be happy to assist!

September 24, 2024

I bought a certified BMW from Motorwerks in 2018. Very good experience and have done all maintenance there with great results. Highly recommended. More

by Bill Noirot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

BMW of Barrington responded

Thank you so much for your kind words and continued trust in Motor Werks! We're thrilled to hear that you've had such a positive experience with both your BMW purchase and service. Your recommendation means the world to us, and if you know anyone else looking for their next vehicle, we’d be honored to provide them with the same great experience. Feel free to send them our way—we’re always happy to help! 😊

September 05, 2024

Justin Gundlach was courteous and helpful. He was in constant communication with me and was quite knowledgeable. I would recommend him! More

by BROSS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

BMW of Barrington responded

Thank you for the wonderful review! We're thrilled to hear that Justin provided you with such a positive experience. We appreciate your recommendation and look forward to serving you again in the future. If you know anyone else looking for exceptional service, we'd be grateful for your referral! Your trust and support mean everything to us.

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