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BMW of Barrington - Service Center

Barrington, IL

4.9
86 Reviews

86 Reviews of BMW of Barrington - Service Center

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February 12, 2025

Erik has been a great trusted advisor for our X7 support over the past 5 years. More

by Rob D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

BMW of Barrington responded

Thank you for recognizing Erik's dedication! We're glad he's been a trusted advisor for your X7 support. We appreciate your loyalty and look forward to continuing to serve you!

February 08, 2025

I have purchased several BMWs from Motorwerks. I always return for service which is well done in large part to Erik Swanson who is the most professional service manager I have ever worked with. More

by Bill Noirot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

BMW of Barrington responded

Thank you for your loyalty and kind words! We're grateful for your continued trust in Motor Werks, and we’re glad Erik provides such excellent service. We look forward to serving you again!

January 27, 2025

Consistently over deliver on the service and thoroughness front. They make it incredibly simple regardless of the complexity of repairs. Makes it very easy to purchase your vehicle from this dealership. More

by j_c_white22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Oberding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

BMW of Barrington responded

Thank you for your kind words! We’re thrilled to hear that our team consistently exceeds your expectations with thorough and seamless service. Making your experience simple and stress-free is always our goal. We appreciate your trust and look forward to assisting you again!

January 06, 2025

Justin is a very professional worker who works to meet the customer’s needs. He is an honest working individual who excels in customer service. More

by Anish P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Eisenman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

BMW of Barrington responded

Thank you for your kind words! We're glad to hear that Justin's professionalism and dedication to customer service stood out. We appreciate your feedback and look forward to serving you again!

January 06, 2025

My visit for maintenance and an oil change was outstanding. Eric Phillips was very professional and accommodating, and service was carried out in a very timely manner. I appreciated the very nic More

by amckann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

BMW of Barrington responded

Thank you for your wonderful feedback! We're thrilled to hear Eric Phillips provided professional and accommodating service during your visit. We’re glad you appreciated the waiting area, the car wash, and the detailed reports. We’ll look into the TV issue to enhance your next visit. We look forward to serving you again!

January 03, 2025

Eric is the best and professional service advisor. Thank you for your best service. I'm willing to travel 1 hour to barrington because of him of course also they have great and comfy facilities. More

by jasonchooi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

BMW of Barrington responded

Thank you for your kind words! We're thrilled to hear that Eric's exceptional service makes the trip to Barrington worthwhile. We appreciate your loyalty and look forward to serving you again in our comfortable facilities!

December 26, 2024

Excellent service department. Always dependable work. I like the inspection video they send you. Clean and comfortable waiting area. More

by Treesandpowder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Haupt
Dec 27, 2024 -

BMW of Barrington responded

Thank you for your feedback! We're glad you enjoyed our inspection videos and appreciate the clean, comfortable environment. Dependable service is our top priority, and we look forward to continuing to exceed your expectations!

December 08, 2024

First BMW experience…Eric and the team did an awesome job at every level to fix a complex issue. Communication and follow through was excellent along the way! More

by rmbartelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

BMW of Barrington responded

Thank you for sharing your first BMW experience with us! We’re thrilled to hear that Eric and the team were able to resolve your complex issue with excellent communication and follow-through. Providing top-notch service and keeping you informed every step of the way is our priority, and we’re so glad to have met your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

December 01, 2024

Great service! Pleasant waiting area if your staying for service, and promptly providing a loaner car if you have to leave your car! More

by WHughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Barrington responded

Thank you for your kind words! We’re thrilled to hear you enjoyed the service and our waiting area, and hopefully the Motor Werks Cafe, too. We’re glad we could provide a great experience, and we look forward to serving you again in the future!

November 30, 2024

Eric has been our long time service person. He has taken care of making sure all our BMW’s have been taken care of 100%. From my 15 year old car to our newer car it’s always a smooth experience More

by canickisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

BMW of Barrington responded

Thank you for the amazing review! We’re glad to hear that Eric has consistently provided you with excellent service and taken great care of your BMWs over the years. We’re thrilled to know he’s become your trusted "go-to" for all your vehicle needs. We’re grateful for your continued trust in Eric and our team, and we look forward to serving you for many more years to come!

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