BMW of Bakersfield - Service Center

Bakersfield BMW kept my 528e for a week-and-a-half to perform minimal work and couldn't even find the time to install a new license plate from which I left on the front passenger seat. No one has ever bo perform minimal work and couldn't even find the time to install a new license plate from which I left on the front passenger seat. No one has ever bothered to tell me why the delay despite my voicemail messages. Nikki, my "Service Advisor", in particular,needs to find another line of work. More

Took my 745LI in for service it was 10 days new. When I got it out of the service dept it had scratches in the paint down the passenger ise and back bumper. The service dept was rude when I took the car ba got it out of the service dept it had scratches in the paint down the passenger ise and back bumper. The service dept was rude when I took the car back to them the next day to fix it. They did not paint it properly and when I told them that it was not satisfactory they asked me to take the car to another dealer. More

This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heat been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional. More

This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heat been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional. More

Brought in my car for a scheduled oil service. At the time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order. I waited at the dealer for the service and they were done an hour later.<br>Great service and quality work. I have a new 545 on order through this dealer because of past positive experiences. More