BMW of Bakersfield - Service Center

The team all the way around strive in going above & beyond with providing excellent customer service & satisfaction. beyond with providing excellent customer service & satisfaction. More

Amanda did a great job with schedule and replacement vehicle. I was advised with progress and costs. Very happy with overall service. vehicle. I was advised with progress and costs. Very happy with overall service. More

Fantastic service center and staff are fantastic. It’s always a pleasure coming here. Amanda is really lovely and professional. It’s always a pleasure coming here. Amanda is really lovely and professional. More

Scott continues to provide customer service at its top level. He's knowledgeable, considerate and really cares about his customers. The entire process was seamless- from check-in to getting my loaner ca level. He's knowledgeable, considerate and really cares about his customers. The entire process was seamless- from check-in to getting my loaner car and I know Scott will keep me apprised of my repair status. More

I've always hated having to take my car in for servicing! However, we've had nothing but good service at this BMW dealership. Thank you! However, we've had nothing but good service at this BMW dealership. Thank you! More

This is my 2nd review in as many weeks. My advice is don’t pay for a diagnostic.check during any routine visits. They did the first one around March, found nothing, adding “all engine coola My advice is don’t pay for a diagnostic.check during any routine visits. They did the first one around March, found nothing, adding “all engine coolant reservoir hoses looked good” (on video) and yet a couple months later (after paying for a tow and another diagnostic check), I’m told 3 hoses leading in/out of the engine coolant reservoir failed and that would be $4,000. They also told me “there’s no way to tell if a hose is about to fail”. The 3 replacement hoses retail for less than $400. Visit #3; and another $200 diagnostic check, along with routine brake pads, indicate rotors are good at 70-80%. My car upon pickup had an ear-piercing squealing noise. After 2 days of this embarrassing noise, I contacted BMW and was told, “the noise is normal and could last 400-500 miles”. This noise was not normal! After a second and more assertive complaint, I was told to bring it in. Finally, I was told it was indeed the rotors. The rotors, that diagnostic review by their mechanic, they said was “good”! That’s 2 more days in the shop, no loaner, and inconvenience to our family for rides. $600 in worthless diagnostic checks, I expected either a call from a manager or a refund for worthless diagnostic check fees. Don’t waste your money and more importantly, your time. More

Great costumer service, great at communicating the problem and getting it solved. The service does take a bit long but I’m guessing because they make sure everything is done correctly. problem and getting it solved. The service does take a bit long but I’m guessing because they make sure everything is done correctly. More

Sound operation, friendly staff, great service! Communication piece was excellent and the loaner car service was very convenient. Thank you Communication piece was excellent and the loaner car service was very convenient. Thank you More

It was an amazing experience. I paid my money and they fixed my car car. I paid my money and they fixed my car car. More

I love the service it’s 5 star 10/10 would recommend to family and friends. family and friends. More