BMW of Bakersfield

What happened? I’m on my third car from them. Usually a magical experience. What happened? Went in for regular maintenance and I felt like I was as Walmart tire and I’m on my third car from them. Usually a magical experience. What happened? Went in for regular maintenance and I felt like I was as Walmart tire and lube. All of the customer service was extended from me. No courtesy and the woman who took care of me in service department had a continuous pretentious and odd scowl on her face. She offered me nothing in The way of comfort; and there was very little face/eye contact. When my vehicle was finally ready she dismissed me from the office and sent me out to wait on the side walk. My car was delivered to her in the Bay Area. So I had to walk back to get into my car. The technician went into her office with the keys because he assumed I would be waiting there. So he came and passed my keys through the window. Also my head rest was raised so high that it hit the top of my head. There was no safety in that. Now I can’t get it down. So driving is uncomfortable. All in all It was the most disappointment that I have ever experienced there. Before when I would come I. The “guys” would treat every customer as a valued client and with courtesy and respect. I find the women cold and unassuming. I felt like I was providing service to them. I think I will go to Mercedes or ‘Mazarrati next time. With a high end vehicle you expect high end service. Or at least courteous service. I am very disappointed. More

No! Dont buy from them!!! Not honest people!!! I purchased a 2015 x5 and wored them the money. They sent the car to Chicago where i live. Car arrived last Friday and it is significantly different t I purchased a 2015 x5 and wored them the money. They sent the car to Chicago where i live. Car arrived last Friday and it is significantly different than what we agreed on. I week later i have no help!!! I started a claim with BBB and DMV in California. I filled a lawsuit at Kern county small claims court. If anyone has problems or had problems like this please contact me! It is very easy to file a lawsuit yourself!!! These are bad people and bad dealership! Not honest!!! Dont go there! They ruin BMW name! More

Very bad experience in that dealership I was at the dealership in Bakersfield I was in my way to Santa Barbara and I talk to the salesman's name eddy he's with me and his phone all the ti I was at the dealership in Bakersfield I was in my way to Santa Barbara and I talk to the salesman's name eddy he's with me and his phone all the time and he left me in outside for like 15 minutes and he still in his phone I cannot believe that just left and I'm never going to visit that dealership anymore I buy a car from Santa Barbara they know how to treat people More

Amazing Service Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is argu Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is arguably more important. So this weekend I visited BMW of Bakersfield and met the most incredible young woman, Carolyn Cariaga, the Service Representative. It was to take care of a simple problem, but Carolyn went beyond that and made certain that I left with a memory that exceeded the little problem that I had. From the moment I pulled into the service bay I felt like I had met a friend who was willing to explain some things about our new BMW; probably information I should have read, but Carolyn patiently explained anyway. She never lost her smile, and within a few minutes my minor issue was taken care of, much better than I had expected, the vehicle had been washed so well it sparkled and my thoughts about customer service were forever altered. This is service that most dealerships promise, few deliver and BWM of Bakersfield, delivers. I was so touched by the experience that I sought out the General Manager (yes he was working on Saturday too) Alex Karegaran to share with him my experience. He is a gracious man who really cares about his customers, and is proud of those who work for him. If you are considering a luxury car, step up to BMW and buy it at BMW of Bakersfield; guarantee no regrets and many smiles. More

Mazen makes stuff happen Had a great experience with BMW of Bakersfield. Mazen is a guy that knows how to make stuff happen. I felt like he worked hard to get me what I neede Had a great experience with BMW of Bakersfield. Mazen is a guy that knows how to make stuff happen. I felt like he worked hard to get me what I needed in a car. He Is a true professional. Alex was also involved in my car buying process. Very transparent and easy to work with. after a slight hiccup in the process that was fixed quickly, overall I had a fantastic experience. More