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BMW of Bakersfield
Bakersfield, CA
324 Reviews
BMW of Bakersfield is Kern County's leading provider of premium products and services for individual mobility. We will be known for our ability to provide a premium experience by going the extra mile to inspire a compassionate, community driven environment for both current and future customers as we continue to develop a culture of customer first.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 324 reviews
September 12, 2008
This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heat been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional. More
by egalsim
Employees Worked With
Jim the Service Manager
Helpful September 12, 2008
This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heat been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional. More
by egalsim
Employees Worked With
Jim the Service Manager
October 19, 2005
Only a few people were nice to deal with but the rest of the staff was awful! I bought my first used BMW here and i have to say i wont ever return. I don't make a whole lot of money, i expected a whole lo the staff was awful! I bought my first used BMW here and i have to say i wont ever return. I don't make a whole lot of money, i expected a whole lot more than what i recieved from sales. They failed to tell me what my warrenty covered and that my MP warrenty was up 6 months ago and to also tell me that my car had major problems in the past! Now only after a month i have brake problems and im going to get charged $600 to replace them. I'm 22 years old, I work two jobs and thought that i would treat myself for working hard to a BMW and i get this kind of treatment? Never again. More
by c4andluvnit
December 15, 2004
Brought in my car for a scheduled oil service. At the time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order. I waited at the dealer for the service and they were done an hour later.<br>Great service and quality work. I have a new 545 on order through this dealer because of past positive experiences. More
by mudman
Employees Worked With
Codu Martin
