BMW of Bakersfield

Amazing Service Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is argu Buying a high end vehicle is usually a pleasant experience, but once you own the car you begin to realize that customer service after the sale is arguably more important. So this weekend I visited BMW of Bakersfield and met the most incredible young woman, Carolyn Cariaga, the Service Representative. It was to take care of a simple problem, but Carolyn went beyond that and made certain that I left with a memory that exceeded the little problem that I had. From the moment I pulled into the service bay I felt like I had met a friend who was willing to explain some things about our new BMW; probably information I should have read, but Carolyn patiently explained anyway. She never lost her smile, and within a few minutes my minor issue was taken care of, much better than I had expected, the vehicle had been washed so well it sparkled and my thoughts about customer service were forever altered. This is service that most dealerships promise, few deliver and BWM of Bakersfield, delivers. I was so touched by the experience that I sought out the General Manager (yes he was working on Saturday too) Alex Karegaran to share with him my experience. He is a gracious man who really cares about his customers, and is proud of those who work for him. If you are considering a luxury car, step up to BMW and buy it at BMW of Bakersfield; guarantee no regrets and many smiles. More

Mazen makes stuff happen Had a great experience with BMW of Bakersfield. Mazen is a guy that knows how to make stuff happen. I felt like he worked hard to get me what I neede Had a great experience with BMW of Bakersfield. Mazen is a guy that knows how to make stuff happen. I felt like he worked hard to get me what I needed in a car. He Is a true professional. Alex was also involved in my car buying process. Very transparent and easy to work with. after a slight hiccup in the process that was fixed quickly, overall I had a fantastic experience. More

The wars salesman ever I went to BMW Bakersfield to buy a car the salesman in the phone all the time no respect I am never go back to that dealer he's name addy No respec I went to BMW Bakersfield to buy a car the salesman in the phone all the time no respect I am never go back to that dealer he's name addy No respect More

sales Adam Conlee at Bakersfield BMW is about the best sales person I have had the opportunity to deal with. Very patient and knowledgeable . Will definitel Adam Conlee at Bakersfield BMW is about the best sales person I have had the opportunity to deal with. Very patient and knowledgeable . Will definitely do business with him again in the future More

Amanda's customer service Amanda has educated me on all the BMW models and has made it very clear to me about how amazing the warranties and maintaince plans are. I love the f Amanda has educated me on all the BMW models and has made it very clear to me about how amazing the warranties and maintaince plans are. I love the fact there is no out if pocket when you bring your BMW in for service. She is very informant and makes everything clear. More

Awesome Amanda was very helpful went out of her way to help me. She is a great asset to your company. I recommend Amanda if you are looking to purchase a vehi Amanda was very helpful went out of her way to help me. She is a great asset to your company. I recommend Amanda if you are looking to purchase a vehicle from BMV of Bakersfield! More

An Electric experience If I can help it I will never buy another gasoline powered car again. With the excellent assistance of Nick Cavazos my wife and I took delivery of a n If I can help it I will never buy another gasoline powered car again. With the excellent assistance of Nick Cavazos my wife and I took delivery of a new BMW all-electric i3. We cannot say enough positive about the car, and Nick's detailed knowledge made the introduction to electric driving easy and confident. Nick demonstrated the new-to-electric-car features so well that we drove off with confidence while we learned for ourselves just how much we were going to love the driving experience, and the savings. When BMW gets a car to rival the range of the Tesla 85, and they will, we're getting one. From Nick. More

Amazing experience We had the best experience buying our 328d from Mark Felix and Jake Tooker. Mark's demo of all the great features SOLD ME THE CAR! Fell in love with We had the best experience buying our 328d from Mark Felix and Jake Tooker. Mark's demo of all the great features SOLD ME THE CAR! Fell in love with it. Jake Tooker offered us a deal we couldn't pass up. They were both helpful and accommodating. We're very grateful and happy to begin a new relationship with BMW of Bakersfield. More

They made me want to own a BMW . . . Although I ended up falling for another car and purchasing my BMW closer to home, I drove two hours to BMW of Bakersfield and I was treated very well. Although I ended up falling for another car and purchasing my BMW closer to home, I drove two hours to BMW of Bakersfield and I was treated very well. I had two salesmen patiently help me; one by phone and the other when I arrived. I'm not a very trusting person, but I instantly felt at ease when dealing with BMW of Bakersfield. They knew that I wasn't sure what I wanted and didn't put any pressure on me to make an immediate decision. I drove several vehicles that day and when I left Bakersfield without buying, I was treated with the same level of respect. More