BMW of Bakersfield | Page 2

Hi, a few things actually. First is that I was very disappointed to have been charged for a diagnosis and also additionally for a delete of a key in the car system that I lost. First is that I was very disappointed to have been charged for a diagnosis and also additionally for a delete of a key in the car system that I lost. All the diagnostic tool was to plug into the car and run the tool, and since you were already there, the key could have been deleted in the same session, but I was changed for 2 different things and I think that was not called for. Additionally, and maybe worst, it looks like the techs tried to close the hood, and had a tool still sitting on it and as a result the right side has a plastic part broken, but worst the hood was now miss aligned. I’m not interested in anything, I just wanted to give you that feedback as I’m sure you can ask the tech that worked on the car or look at some video that hopefully you have from them working on it. I moved so it’s not like I can come in for you guys to see it and fix it, but just wanted to let you know More

They offer you services NOT needed before they even inspect the car and that happens every time inspect the car and that happens every time More

Amanda provided excellent service and explained the malfunction of the intake vents on my SUV X3. malfunction of the intake vents on my SUV X3. More

Thank you again, Mazen, for your unique ability to make leasing another BMW a stress-free and pleasurable experience. Kalina and I trust your advice as much as we trust our family's safety when driving our leasing another BMW a stress-free and pleasurable experience. Kalina and I trust your advice as much as we trust our family's safety when driving our BMWs. Thank you, Moshen, for sharing your passion and amazing knowledge about BMW sports cars. The 228 you helped me choose three years ago is solid, safe, and fun to drive. Now that it was time to lease another BMW, again, I chose to lease a 228 because it is safe and makes my daily drive to my school fun. Thanks to you, Moshen, for again being a friend by taking the time to tell me car stories and listening eagerly to mine, and as always, making me deal that keeps me loyal to BMW cars. More

Went for my first oil change, and the experience was positive all around. Very nice people in service department positive all around. Very nice people in service department More

Very friendly,no pressure, no haggle, helpful, caring and understanding, clean dealership, cars were clean and ready understanding, clean dealership, cars were clean and ready More

Appreciate the courtesy. Hoping for great service. Fifteen words is too many many many many. Hoping for great service. Fifteen words is too many many many many. More

Everyone is very friendly and polite. I enjoy bring my video description of services performed and what may be needed I enjoy bring my video description of services performed and what may be needed More

The dealership provides Fast service, friendly and helpful staff, clean waiting area and nice shuttle service. helpful staff, clean waiting area and nice shuttle service. More

Service department was very smooth and took good care of us. We will be back next time. us. We will be back next time. More