BMW of Austin

Larry Stenson was very accommodating, answered all my questions and made the overall car purchasing experience streamlined and pleasant. I would definitely purchase another BMW from Larry in the future. questions and made the overall car purchasing experience streamlined and pleasant. I would definitely purchase another BMW from Larry in the future. Couple that with a quality car that is fast, fun to drive and gets an average of 27mpg (335d) and you can't lose. More

Our purchase of a new BMW 328i from Larry Stenson at BMW of Austin was the most straight-forward, pleasant car buying experiences that we have ever had. I put in an on-line "dealer quote" request from ht of Austin was the most straight-forward, pleasant car buying experiences that we have ever had. I put in an on-line "dealer quote" request from http://Edmonds.com, and within 30 minutes or so, Larry had emailed me a response and welcomed us to come by for a test drive - and he said that they had a few models in stock that matched our selection of colors and options. We initially test drove the 335i with the Sport Package, and we took it down the twisty, curvey Old Spicewood Springs Road to see how it handled and then up Loop 360 and back on Hwy 183 to see how it drove on the highway. It was VERY nice. We thanked Larry, and told him that we still needed to look at the other 3 cars on our shopping list - Acura TL, Lexus ES 350, and Infiniti G37 Journey. The Acura seems large and cumbersome in comparison to the BMW, the Lexus was very dissapointing - the car floated above the road, with very little "connectedness". The Infiniti G37 Journey was very close, and we really liked the red color, but that only came with a black interior (we like in Austin, TX and it gets HOT in the summer). We were willing to "put up with" the black interior and sat down to start talking finances. The Infiniti dealer would offer us $10, 500 for the trade-in on our 2003 Infiniti G35 Coupe, which was $1500 to $2000 less than Edmonds claimed it was worth. We almost bought it, but decided to sleep on it. That evening I sent Larry and email saying that we would like to test drive the less powerful 328i without the Sport Package, and mentioned that my wife was really leaning towards the red color (the Inifiniti looked great, and the BMW brochure that Larry gave us showed that the 3 series was available in red exterior, with TAN interior). Within minutes Larry emailed me back and said he has one in stock that matched that criteria and he would have it ready for us to test drive at 10 AM the next morning. When we arrived at BMW of Austin the next morning, a light rain was falling, but Larry had the car ready for us to test drive. He insisted that we go our on the same test drive route, and to go by ourselves (he didn't need to go). OK, it's raining, and he just tells us to take off and enjoy our ride! We loved the car, and it had more than enough power for my wife, so we sat down to talk business with Larry. First he got our Infiniti G35 Coupe appraised for trade-in. They offered $12,000. (Remember what the Infiniti dealer offered us for our Infiniti?) We said OK and worked up all the paperwork. When we came back in 3 1/2 hours, the car had all the dealer prep, it was cleaned beyind perfection, and was sitting inside their showroom (it was still raining outside). While in the showroom, Larry explained a little of the features and gave us a nice introduction to the car. They then pulled the car outside, where the satellite radio was activated and another person (Chris?) spent 20 or 30 minutes giving us a more thorough explanation of how all of the controls operated, and even set-up my BlackBerry for Bluetooth voice recognition! Larry sent us an email 2 weeks later to say that our license plates were ready. My wife drove over and told that to someone in the Serice Department, and she said they were very polite and put them on without any delay. In summary, the car purchasing experience at BMW of Austin was very straight-forward and pleasant. I would highly recommend them to anyone interested in this class of a vehicle! More

Jay was remarkable! My son has purchased 3 or 4 BMW's from Jay. I cannot say enough good about his professionalism, courtesy and knowledge. I am thrilled with my 328I and would definitely go back to from Jay. I cannot say enough good about his professionalism, courtesy and knowledge. I am thrilled with my 328I and would definitely go back to Jay when it's time to trade. Thank you Jay for being SO helpful and courteous. More

Both a Pre-Owned 328i in April. I had driven only 4,000 Both a Pre-Owned 328i in April. I had driven only 4,000 miles; so when I accidenly left headlights on for 12 hours, got it charged; thoght nothing e Both a Pre-Owned 328i in April. I had driven only 4,000 miles; so when I accidenly left headlights on for 12 hours, got it charged; thoght nothing else about it. Until next morning. I called and roadside there in less than an hour. Drove to dealer, no problem. I'ts possible that by the agreement I signed I was responsible for battery but I had purchsed with only 22,200 miles. I said, "I think this is very unfair and a bad harbinger for future dealing.; They went to bat for me and I left a couple of hours latter with a full servicing, new battery, car wash, and BMW cap. I paid only $22 for cap. Very happy with this dealer. More

I recently bought a 2011 BMW 328i from John Dickerson at BMW of Austin and have nothing but great things to say about him and everyone I met at the dealership. I first met with John Dickerson at about noon BMW of Austin and have nothing but great things to say about him and everyone I met at the dealership. I first met with John Dickerson at about noon and I was on my way with a handshake on a car by 3:00 that afternoon. John Dickerson knew I was also looking at other competitor's cars, so he worked the best deal to win my business. He also worked really hard to get me better trade dollars on my Acura. John knew we handle schedule conflicts, so he arranged for finance to meet me at 7:00 that night. He worked until the deal was done and we drove off - almost 9:00 that night. He answered all my questions about the car, and when it started to rain, John pulled my car from outside into the showroom while we finished up so I wouldn't have to drive away with other than a clean shiny car. We sat for almost two hours explaining the features of the car and doing the necessary preference adjustments. Yet, he was enthusiastic about doing so although it was late after closing hours. John Dickerson personally came to my house to assist me with my garage door link. I have already recommended BMW of Austin to my friends and will continue to do so. More

Took my 740IL in because it was sluggish and I smelled something burning. I was told that my manifold gasket was leaking and needed valves covers required replacement. I decided that the cost was too expe something burning. I was told that my manifold gasket was leaking and needed valves covers required replacement. I decided that the cost was too expensive and decided to do $2000 worth of work so that I could sell car without having to spend too much on repairs. Upon completion of work I noticed that drivers window wasn't working properly, radiator overflow was cracked and it still smelled of oil(neither was a concern with exception of oil smell). The engine was cleaned and supposedly new parts were installed. My neighbor is a mechainic who inspected auto and stated that parts charged for were not new and that old parts had been placed back on auto, they ripped me off. I went back to dealership to inquire and was blown off by service writer -- will never get another cent of my money. Very dishonest group, I noticed while sitting in service writers booth that the majority of service writers were selling the exact same service to customers -- coincedence, I don't think so? More

By far and away this is the worst car experience I have had and that says a lot as I owned an XR4TI. About one year after warranty two major failures occured within one week. One is a proprietary "comp had and that says a lot as I owned an XR4TI. About one year after warranty two major failures occured within one week. One is a proprietary "computer" malfunctions which can not be fixed except at a dealership, the other was a recall item that simply is not being honored by the dealership. When I droped off the car I did so with a diagnosis from a non-dealership mechanic saying that only the dealership has these parts and that they should, in his opinion, cover these items as they are manufacture failts. A week later my service advisor called and said they fixed the recall issue and said noting else was wrong -but had to go on vacation - oh and I'm not eligible for the recall as its voluntary -- next the new advisor calls and says there is a computer malfunction that requires "reprogramming of the entire car" which is a small part piece and over $1000 in labor. If not done, the car literally refuses to allow the lights to work. Imagine trying to use the car without brake lights and turn signals. I am in the tech business and this is a joke. Basically it seems like the car is programmed to malfunction to jack up proprietary costs. It seems the regular service for the 1st three years is a ploy to cover up the many faults these cars have. This was my second 700 series and I can tell you it will be my last. No BMWs for me, or my family for the rest of our lives. Oh, when the car went out of warranty I asked about buying an extended -- and they said that I could not, but I could buy a new car of course. A true lux car dealer would have fixed such design/recall issues gratis or for a parts only fee, these guys are BAD BAD BAD. More

had to deal with this dealership for two years before we finally had enough! yes bmw has a warranty that covers all maintainance but my wife and i could not keep the xxxx car out of the service department. finally had enough! yes bmw has a warranty that covers all maintainance but my wife and i could not keep the xxxx car out of the service department. What a pain! besides the fact that whenever my wife had to bring the car in they treated her with total disrespect but were fine with me. We hated this dealership so much we traded our bmw in to MB of georgetown and purchased a MB. wow now they know how to treat their customers. More

I live in Houston, and this is my third BMW in 4 years. I live in Houston, and this is my third BMW in 4 years. My first BMW was bought from a Houston dealer, and the experience was fantastic. With that in I live in Houston, and this is my third BMW in 4 years. My first BMW was bought from a Houston dealer, and the experience was fantastic. With that in mind, when a friend of mine decided to get an X5 in 2007, I went back the same dealership first- big disappoinment because the people I dealt with were no longer with that dealership. I searched all the dealers in Houston for a good deal but could not put up with their arrogance. As a customer, I do not have to take rubbish to give someone my business, and this seems to be a problem with the dealerships in Houston Called BMW of Austin and come to a working agreement over the phone. My friend got his X5 in 2007, and I got mine by year end in 2007. Fast forward to 2009, I just bought a new X6 from BMW Austin, and they were very respectively to me as a customer. The waiting room is by far the best I have being all in 8 countries, and the Sales person: Paxton Von Briggle, a sales man that believes in selling cars. Will I go back to BMW Austin- without a second thought, unless they decide to screw up. More

I have bought many vehicles over the years and this experience was the BEST ever! The day after we purchased our vehicle Chris telephoned us to say a new document was needed which required our signatur experience was the BEST ever! The day after we purchased our vehicle Chris telephoned us to say a new document was needed which required our signature. Chris gave us a wonderful rubber trunk mat for the trouble of driving 5 miles to the dealership the next day to sign this document. Chris even came to our house to program the garage opener. When the car needed service Chris always meet us at the service department to ensure things went smoothly (which they did of course). I look forward to the next vehicle purchase we need to make so I can buy from BMW of Austin, specifically Chris Markey! More