BMW of Austin

I bought my first car in 1961, and in the 50+ years since I have dealt with dozens of dealers, new and used. My experience at BMW of Austin was overwhelmingly positive, exceeding expectations in every way, s I have dealt with dozens of dealers, new and used. My experience at BMW of Austin was overwhelmingly positive, exceeding expectations in every way, setting the bar of customer service higher than I have experienced before. I was treated very professionally throughout, and I was able to purchase the car I wanted at a fair price. Particularly noteworthy is the fact that the paint on my car was damaged during transit from Germany, but the dealership responded with total integrity and initiated the offer to allow me to take the car on the long trip for which I had purchased it, and ordered a replacement vehicle for me to exchange for upon my return, at no additional cost. Last week the exchange was made, they were as good as their word. BMW is, of course, "The Ultimate Driving Machine," but BMW of Austin may well be The Ultimate Dealership as well. More

I would like to express how happy and satisfied i was with the purchase of my certified used BMW vehicle. First of all,the sales personell there were very friendly and courteous. I felt that i wasn't pre with the purchase of my certified used BMW vehicle. First of all,the sales personell there were very friendly and courteous. I felt that i wasn't pressured and that was a plus. Of course there was Jay who gave me a great deal and was willing to go the extra mile.. More

I recently bought my second BMW from Jay Lafolette at BMW of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and of Austin. After my first purchase in 2007 and five years of dealing with BMW-A, I did not even consider another brand or another dealership. Jay and BMW-A are in a league of their own and consistently and continuously provide me with the most professional and pleasant experiences of any of the businesses that I encounter. More

No hassle purchase on internet. Vehicle exactly as represented. Professional, courteous, and accommodating sales representative. Excellent warranty. Overall, the best experience I have had purchasing represented. Professional, courteous, and accommodating sales representative. Excellent warranty. Overall, the best experience I have had purchasing a new car. More

Great experience -- friendly helpful sales team that was low pressure. Would highly recommend the dealer, the salesperson and the car to anyone in the market. low pressure. Would highly recommend the dealer, the salesperson and the car to anyone in the market. More

This was a real pleasure to do business with this dealership. I have already recommended it to 3 other people and I normally do not do that. I actually walked out with my new car with a lot less pay dealership. I have already recommended it to 3 other people and I normally do not do that. I actually walked out with my new car with a lot less payment than I was expecting. The staff worked very hard to make this all happen and I am very grateful. As a single woman I as very apprehensive about the whole process and that was quickly erased. Thank you all so much. More

I recently purchased a BMW sedan from Troy Massey at BMW Austin. What a great experience it was, start to finish...far exceeding my expectations. I can give nothing but my highest recommendation to Troy a Austin. What a great experience it was, start to finish...far exceeding my expectations. I can give nothing but my highest recommendation to Troy and the entire BMW Austin team. We have been a Toyota/Lexus for 25+ years...our loyalty is now with our friends at BMW Austin! Brett Panter More

Our new BMW car buying experience couldn't have been better. From start to finish-Troy our sales associate, made our experience enjoyable. He emailed us the tracking info to watch our car through the pr better. From start to finish-Troy our sales associate, made our experience enjoyable. He emailed us the tracking info to watch our car through the production process from Germany to dealership, he kept us updated with information to help us and kept the excitement flowing. At time of picking up our new car, Troy and all other personnel were friendly, informative, and professional. Best customer service! More

It was great working with Larry and team! Top notch service from BMW of Austin and very happy with both the new car AND the buying experience. service from BMW of Austin and very happy with both the new car AND the buying experience. More

Excellent Dealership! I just bought a car from BMW of Austin and it was the best car-buying experience I have ever had. Jay Lafolette was great to work with and made everything from the pre-approval proc Austin and it was the best car-buying experience I have ever had. Jay Lafolette was great to work with and made everything from the pre-approval process all the way to signing the contract as seamless as possible. I will definitely buy from this dealership again! And, I'm referring them to everybody I know. More