BMW of Austin

It's no wonder I have never bought a car in Austin. The dealers here as a whole have terrible customer service, and BMW of Austin is no different. Came in Xmas eve and was told everyone is leaving so p dealers here as a whole have terrible customer service, and BMW of Austin is no different. Came in Xmas eve and was told everyone is leaving so please come back another day--what??? Just the arrogance of these guys amazes me. Called a dealer in the Dallas area the same day and got great service and no rushing out due to "our staff have a life too". Great service from the out of town dealer. Didn't buy BMW for several reasons--ended up with Porsche.. But I can assure you I would never buy one from BMW of Austin based upon my experience. The other thing that bothered me was being bombarded by salespeople as soon as I parked my car. Very cheesy for a 'luxury' brand. Glad I left. More

I have been driving BMW's for 30 years and I have to say Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb cu Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb customer service. In addition, I have had my BMW serviced at BMW of Austin for 8 years and I have always left completely satisfied. Scott Liedtke and the staff have consistently provided outstanding service and quick turn around time. As far as I'm concerned its The best BMW dealership in the country and I have dealt with many- from D.C. to L.A! More

We were very impressed with Troy and BMW of Austin. They were honest, direct and very helpful. The car was delivered as promised in just two weeks time! It was an excellent experience. We are very happy were honest, direct and very helpful. The car was delivered as promised in just two weeks time! It was an excellent experience. We are very happy with the car. More

I prefer to deal with sales representatives who know the cars they are selling and don't waste my time. That was the case with Troy Massey, who was efficient, helpful, and enthusiastic. The car I ordered ar cars they are selling and don't waste my time. That was the case with Troy Massey, who was efficient, helpful, and enthusiastic. The car I ordered arrived from Germany exactly when promised (despite a hurricane on the East Coast) and was delivered with the all the special-order items I requested already in place—no need to return to the dealership. There was no pressure either to buy products or insurance coverages I didn't need. Just as important, the dealership took the time necessary to explain the complicated systems on my new vehicle. In short, BMW of Austin does an excellent job representing a fine product. More

Larry Stenson was great to work with and my experience was excellent overall. Larry helped me get the my dream vehicle-which I didn't know at that time was an X5 Diesel. I have had the X5 for almost a mon was excellent overall. Larry helped me get the my dream vehicle-which I didn't know at that time was an X5 Diesel. I have had the X5 for almost a month now and it is the most incredible vehicle to drive-like nothing I've ever driven before! Thanks Larry and BMW for pointing me in the right direction! More

Thank you Jay Lafolette,for a wonderful customer service,answer all my questions with details.Jay is the best sale,I will recommend Austin BMW to everybody who wants to buy a car and looking for a r service,answer all my questions with details.Jay is the best sale,I will recommend Austin BMW to everybody who wants to buy a car and looking for a respect,honest,and wonderful services and also good price. The best place is AUSTIN BMW.Thank you again Jay and all the staff from Austin BMW. More

They were friendly and easy to deal with. Lent us a brand new car for three weeeks while we were waiting for ours to arrive. new car for three weeeks while we were waiting for ours to arrive. More

Loved working with Troy. He made the whole process easy and entertained my kids. PUt together a great deal and got us exactly what we wanted. and entertained my kids. PUt together a great deal and got us exactly what we wanted. More

I bought my first car in 1961, and in the 50+ years since I have dealt with dozens of dealers, new and used. My experience at BMW of Austin was overwhelmingly positive, exceeding expectations in every way, s I have dealt with dozens of dealers, new and used. My experience at BMW of Austin was overwhelmingly positive, exceeding expectations in every way, setting the bar of customer service higher than I have experienced before. I was treated very professionally throughout, and I was able to purchase the car I wanted at a fair price. Particularly noteworthy is the fact that the paint on my car was damaged during transit from Germany, but the dealership responded with total integrity and initiated the offer to allow me to take the car on the long trip for which I had purchased it, and ordered a replacement vehicle for me to exchange for upon my return, at no additional cost. Last week the exchange was made, they were as good as their word. BMW is, of course, "The Ultimate Driving Machine," but BMW of Austin may well be The Ultimate Dealership as well. More

I would like to express how happy and satisfied i was with the purchase of my certified used BMW vehicle. First of all,the sales personell there were very friendly and courteous. I felt that i wasn't pre with the purchase of my certified used BMW vehicle. First of all,the sales personell there were very friendly and courteous. I felt that i wasn't pressured and that was a plus. Of course there was Jay who gave me a great deal and was willing to go the extra mile.. More