BMW of Austin

On 2/22/2013, We made a trip to BMW of Austin to trade On 2/22/2013, We made a trip to BMW of Austin to trade in our BMW 530i to get a brand new BMW X-3. The salesman is Mr.Troy Massey who was recomm On 2/22/2013, We made a trip to BMW of Austin to trade in our BMW 530i to get a brand new BMW X-3. The salesman is Mr.Troy Massey who was recommend by Mr.Scott Liedtke of Service Adviser earlier. It's so coincident that he is the same salesman when we brought our BMW 530i back to year 2000. It is so unbelievable and intersting. We are so impression that both two gentlemen was so great and nice to us. Mr. Massey handle the business very rofessional with high efficiency. He is very patient and answed all the question we have. We made a deal very quick. Right next day I left a message for him to ask him a question. He called me back almost immediately which I felt he was a reliable salesman and can be trusted. We are very enjoyed with this new X-3. Thanks so much to Troy and Scott. Best Regards Hui Fang Chen More

I recently purchased a vehicle from BMW of Austin, all my questions and concerns i had were answered by Jay Lafolette. From the very start he was helpful and patient with my needs. He is straight forward ind questions and concerns i had were answered by Jay Lafolette. From the very start he was helpful and patient with my needs. He is straight forward individual who doesn't waste your time and takes serious consideration for the customer. I am so pleased that i will be purchasing another vehicle in the near future. More

With my current leased BMW coming to an end, Troy Massey contacted me to come by the dealership to check out the new models on their lot. Troy let me test drive one of the new 328i's. It's a great car wit contacted me to come by the dealership to check out the new models on their lot. Troy let me test drive one of the new 328i's. It's a great car with many cool features that my car did not have. Troy was extremely helpful. He explained different options, showed me many models, and helped narrow down my choices. If you want a BMW, find Troy Massey at the dealership. He is very professional and friendly. I would recommend anyone to him. More

Picked up my new car three days ago. Staff was helpful, positive, friendly. I am electronically challeged, had to take the car out to the dealership this morning for help with the radio and navigation sys positive, friendly. I am electronically challeged, had to take the car out to the dealership this morning for help with the radio and navigation system. My salesman was ready and waiting. Delightful man. Lots of patience. The car is a dream. I love it. More

Great experience from beginning to end. Jay Lafolette worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sale worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sales myself and having done quite a bit of research on the car ahead of time, I was prepared for a negotiation. Nope. As Jay left to get the keys I looked at my wife and said "Wow that was easy. I can't believe we are done"! Since driving off the lot Jay has been diligent in following up and checking in. He is a great relationship builder. He sells 'em "one at a time". When I am ready for my next Beemer I am going back to Jay. Great buying experience. Thank you Jay and BMW Austin! -Raving Fan. More

It's no wonder I have never bought a car in Austin. The dealers here as a whole have terrible customer service, and BMW of Austin is no different. Came in Xmas eve and was told everyone is leaving so p dealers here as a whole have terrible customer service, and BMW of Austin is no different. Came in Xmas eve and was told everyone is leaving so please come back another day--what??? Just the arrogance of these guys amazes me. Called a dealer in the Dallas area the same day and got great service and no rushing out due to "our staff have a life too". Great service from the out of town dealer. Didn't buy BMW for several reasons--ended up with Porsche.. But I can assure you I would never buy one from BMW of Austin based upon my experience. The other thing that bothered me was being bombarded by salespeople as soon as I parked my car. Very cheesy for a 'luxury' brand. Glad I left. More

I have been driving BMW's for 30 years and I have to say Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb cu Larry Stenson, Chris Markey and the rest of the BMW of Austin team are the very finest I've ever encountered, no pressure, honest approach, superb customer service. In addition, I have had my BMW serviced at BMW of Austin for 8 years and I have always left completely satisfied. Scott Liedtke and the staff have consistently provided outstanding service and quick turn around time. As far as I'm concerned its The best BMW dealership in the country and I have dealt with many- from D.C. to L.A! More

We were very impressed with Troy and BMW of Austin. They were honest, direct and very helpful. The car was delivered as promised in just two weeks time! It was an excellent experience. We are very happy were honest, direct and very helpful. The car was delivered as promised in just two weeks time! It was an excellent experience. We are very happy with the car. More

I prefer to deal with sales representatives who know the cars they are selling and don't waste my time. That was the case with Troy Massey, who was efficient, helpful, and enthusiastic. The car I ordered ar cars they are selling and don't waste my time. That was the case with Troy Massey, who was efficient, helpful, and enthusiastic. The car I ordered arrived from Germany exactly when promised (despite a hurricane on the East Coast) and was delivered with the all the special-order items I requested already in place—no need to return to the dealership. There was no pressure either to buy products or insurance coverages I didn't need. Just as important, the dealership took the time necessary to explain the complicated systems on my new vehicle. In short, BMW of Austin does an excellent job representing a fine product. More

Larry Stenson was great to work with and my experience was excellent overall. Larry helped me get the my dream vehicle-which I didn't know at that time was an X5 Diesel. I have had the X5 for almost a mon was excellent overall. Larry helped me get the my dream vehicle-which I didn't know at that time was an X5 Diesel. I have had the X5 for almost a month now and it is the most incredible vehicle to drive-like nothing I've ever driven before! Thanks Larry and BMW for pointing me in the right direction! More