BMW of Austin

It is a real pleasure to work with professionals like Troy Massey. He is knowledgeable, honest and several times went the extra mile to make sure that I was informed and satisfied with my purchase. Troy Massey. He is knowledgeable, honest and several times went the extra mile to make sure that I was informed and satisfied with my purchase. After my purchase, he has stayed in touch and never fails to return a phone call to answer any and all questions I have had about my car. I have owned many cars in my life and Troy Massey and BMW of Austin is clearly the best experience I have ever had - and, I really mean that! Would also like to say that EVERYONE that I have had contact with at the dealership, from sales to service, has had the same professional attitude. Sincerely, Richard Steele More

Troy Massey made the experience of puchasing a new car like walking through a dream. He was extremely knowledgeable about the BMW product and listened to my needs. He pointed me in the right direction f like walking through a dream. He was extremely knowledgeable about the BMW product and listened to my needs. He pointed me in the right direction for making the best decision. When the car arrived he patiently took me through the process of familiarizing myself with all the high end technological bells, buttons and whistles. I traded in two vehicles and was very pleased with how smooth that process turned out to be. I love my new 640i convertible!! She's a dream!! Thank you Troy. More

Outstanding experience at bmw of austin! truly the best car buying experience yet. second bmw purchased in 3 years, and have recommended them to a friend and a neighbor. troy massey is dynamite...friendly, car buying experience yet. second bmw purchased in 3 years, and have recommended them to a friend and a neighbor. troy massey is dynamite...friendly, patient, helpful and thorough. josh wheelock made the financial process easy and pleasant (no small feat). strong work! More

It has been a long time since bought a BMW! Had great experience with this dealership and the whole process of buying a car. Troy was fantastic to work with. Thanks Troy and love my new car! experience with this dealership and the whole process of buying a car. Troy was fantastic to work with. Thanks Troy and love my new car! More

We were very happy with our purchase experience with Troy Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Troy made the day for us. We really appreciate his knowledge, experience, patience and warm-heart! We have bought a few cars from different dealers in the past. Troy is THE BEST!!! More

On 2/22/2013, We made a trip to BMW of Austin to trade On 2/22/2013, We made a trip to BMW of Austin to trade in our BMW 530i to get a brand new BMW X-3. The salesman is Mr.Troy Massey who was recomm On 2/22/2013, We made a trip to BMW of Austin to trade in our BMW 530i to get a brand new BMW X-3. The salesman is Mr.Troy Massey who was recommend by Mr.Scott Liedtke of Service Adviser earlier. It's so coincident that he is the same salesman when we brought our BMW 530i back to year 2000. It is so unbelievable and intersting. We are so impression that both two gentlemen was so great and nice to us. Mr. Massey handle the business very rofessional with high efficiency. He is very patient and answed all the question we have. We made a deal very quick. Right next day I left a message for him to ask him a question. He called me back almost immediately which I felt he was a reliable salesman and can be trusted. We are very enjoyed with this new X-3. Thanks so much to Troy and Scott. Best Regards Hui Fang Chen More

I recently purchased a vehicle from BMW of Austin, all my questions and concerns i had were answered by Jay Lafolette. From the very start he was helpful and patient with my needs. He is straight forward ind questions and concerns i had were answered by Jay Lafolette. From the very start he was helpful and patient with my needs. He is straight forward individual who doesn't waste your time and takes serious consideration for the customer. I am so pleased that i will be purchasing another vehicle in the near future. More

With my current leased BMW coming to an end, Troy Massey contacted me to come by the dealership to check out the new models on their lot. Troy let me test drive one of the new 328i's. It's a great car wit contacted me to come by the dealership to check out the new models on their lot. Troy let me test drive one of the new 328i's. It's a great car with many cool features that my car did not have. Troy was extremely helpful. He explained different options, showed me many models, and helped narrow down my choices. If you want a BMW, find Troy Massey at the dealership. He is very professional and friendly. I would recommend anyone to him. More

Picked up my new car three days ago. Staff was helpful, positive, friendly. I am electronically challeged, had to take the car out to the dealership this morning for help with the radio and navigation sys positive, friendly. I am electronically challeged, had to take the car out to the dealership this morning for help with the radio and navigation system. My salesman was ready and waiting. Delightful man. Lots of patience. The car is a dream. I love it. More

Great experience from beginning to end. Jay Lafolette worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sale worked hard on a Saturday to ensure my wife and I were taken care of. There was no haggling and Jay gave me what my trade in was worth. Being in sales myself and having done quite a bit of research on the car ahead of time, I was prepared for a negotiation. Nope. As Jay left to get the keys I looked at my wife and said "Wow that was easy. I can't believe we are done"! Since driving off the lot Jay has been diligent in following up and checking in. He is a great relationship builder. He sells 'em "one at a time". When I am ready for my next Beemer I am going back to Jay. Great buying experience. Thank you Jay and BMW Austin! -Raving Fan. More