BMW of Austin

I have owned many BMW's in the past and have never had the problems that I have had with BMW of Austin. I purchased a new car from them and while my salesman, Mike, was great, the finance department had the problems that I have had with BMW of Austin. I purchased a new car from them and while my salesman, Mike, was great, the finance department was manipulative and deceitful. The service department is only interested in charging excessive fees and not fixing your problem. My car has been mis-diagnosed numerous times... I have paid excessively for work that was not needed and I have been stranded on the highway because of their work. To top it all off, I still have a problem that they can't seem to resolve. The latest is that they want to charge me $3000 for a repair BUT will not guarantee that it will fix the issue??? Management at "pre-owned" sales is terrible! When I decided to buy my leased vehicle we agreed to a price over the phone... At the very last moment as I was signing the paperwork they tried to increase the price by $1500 saying that they mis-quoted me on the extended maintenance agreement... I couldn't believe it! The manager began to argue with me for 30 minutes on the issue and in the end said that he intended to honor the original deal all along... So he argued just for the fun of it? I am so happy that my extended warranty has now expired because I will never buy another vehicle from this dealership and will never use their service department again! I love BMW's but will never ever go back to BMW of Austin! More

The BMW dealership personnel are professional and not pushy. They know the quality of their cars and appreciate that their customers want to buy one of their cars. They are knowledgeable in the pr pushy. They know the quality of their cars and appreciate that their customers want to buy one of their cars. They are knowledgeable in the products that they sell. I have driven BMW's for many years, and although this is because I love the cars, it is also because the dealerships are quality people, and back up their promise for good service. More

It is a real pleasure to work with professionals like Troy Massey. He is knowledgeable, honest and several times went the extra mile to make sure that I was informed and satisfied with my purchase. Troy Massey. He is knowledgeable, honest and several times went the extra mile to make sure that I was informed and satisfied with my purchase. After my purchase, he has stayed in touch and never fails to return a phone call to answer any and all questions I have had about my car. I have owned many cars in my life and Troy Massey and BMW of Austin is clearly the best experience I have ever had - and, I really mean that! Would also like to say that EVERYONE that I have had contact with at the dealership, from sales to service, has had the same professional attitude. Sincerely, Richard Steele More

Troy Massey made the experience of puchasing a new car like walking through a dream. He was extremely knowledgeable about the BMW product and listened to my needs. He pointed me in the right direction f like walking through a dream. He was extremely knowledgeable about the BMW product and listened to my needs. He pointed me in the right direction for making the best decision. When the car arrived he patiently took me through the process of familiarizing myself with all the high end technological bells, buttons and whistles. I traded in two vehicles and was very pleased with how smooth that process turned out to be. I love my new 640i convertible!! She's a dream!! Thank you Troy. More

Outstanding experience at bmw of austin! truly the best car buying experience yet. second bmw purchased in 3 years, and have recommended them to a friend and a neighbor. troy massey is dynamite...friendly, car buying experience yet. second bmw purchased in 3 years, and have recommended them to a friend and a neighbor. troy massey is dynamite...friendly, patient, helpful and thorough. josh wheelock made the financial process easy and pleasant (no small feat). strong work! More

It has been a long time since bought a BMW! Had great experience with this dealership and the whole process of buying a car. Troy was fantastic to work with. Thanks Troy and love my new car! experience with this dealership and the whole process of buying a car. Troy was fantastic to work with. Thanks Troy and love my new car! More

We were very happy with our purchase experience with Troy Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Massey at BMW of Austin. He is SIMPLY GREAT!!! We went to Troy at BMW after visiting a few other dealers for cars of similar category. Apparently Troy made the day for us. We really appreciate his knowledge, experience, patience and warm-heart! We have bought a few cars from different dealers in the past. Troy is THE BEST!!! More

On 2/22/2013, We made a trip to BMW of Austin to trade On 2/22/2013, We made a trip to BMW of Austin to trade in our BMW 530i to get a brand new BMW X-3. The salesman is Mr.Troy Massey who was recomm On 2/22/2013, We made a trip to BMW of Austin to trade in our BMW 530i to get a brand new BMW X-3. The salesman is Mr.Troy Massey who was recommend by Mr.Scott Liedtke of Service Adviser earlier. It's so coincident that he is the same salesman when we brought our BMW 530i back to year 2000. It is so unbelievable and intersting. We are so impression that both two gentlemen was so great and nice to us. Mr. Massey handle the business very rofessional with high efficiency. He is very patient and answed all the question we have. We made a deal very quick. Right next day I left a message for him to ask him a question. He called me back almost immediately which I felt he was a reliable salesman and can be trusted. We are very enjoyed with this new X-3. Thanks so much to Troy and Scott. Best Regards Hui Fang Chen More

I recently purchased a vehicle from BMW of Austin, all my questions and concerns i had were answered by Jay Lafolette. From the very start he was helpful and patient with my needs. He is straight forward ind questions and concerns i had were answered by Jay Lafolette. From the very start he was helpful and patient with my needs. He is straight forward individual who doesn't waste your time and takes serious consideration for the customer. I am so pleased that i will be purchasing another vehicle in the near future. More

With my current leased BMW coming to an end, Troy Massey contacted me to come by the dealership to check out the new models on their lot. Troy let me test drive one of the new 328i's. It's a great car wit contacted me to come by the dealership to check out the new models on their lot. Troy let me test drive one of the new 328i's. It's a great car with many cool features that my car did not have. Troy was extremely helpful. He explained different options, showed me many models, and helped narrow down my choices. If you want a BMW, find Troy Massey at the dealership. He is very professional and friendly. I would recommend anyone to him. More