BMW of Austin

Troy was an AMAZING sales consultant. I have never been taken on a test drive that so thoroughly featured the vehicle's selling points. I absolutely LOVE the 320i that I purchased. After explaining my expe taken on a test drive that so thoroughly featured the vehicle's selling points. I absolutely LOVE the 320i that I purchased. After explaining my expectations, it was the first car Troy suggested. After the test drive, I knew it was the last I needed to see. I highly recommend both Troy and BMW of Austin! More

We have bought over 12 BMW's in the past 5 years from different dealerships such as BMW of Woodlands, Moritz BMW, and BMW of Austin. Due to the last bad visit at Moritz BMW, we did not return back for th different dealerships such as BMW of Woodlands, Moritz BMW, and BMW of Austin. Due to the last bad visit at Moritz BMW, we did not return back for the 13th car purchase. I had such a great experience in the New Car Sales Department. We were looking at cars on Saturday afternoon after the dealer closed and John Dickerson was doing his last prep for Monday before going home. Even when the dealer was closed, he help us locate the different vehicles on the lot. And we returned back to the dealership on Monday and sat down and talked with John. He is a great salesperson and was able to address my questions and concerns about the new vehicle. He will take the time and effort to make everything right for the customer. He is very easy guy to talk to and he will not push you to buy a specific car. If you are looking for a New BMW at BMW of Austin, I recommend John Dickerson as your salesperson. More

Troy was the best sales manager I have ever encountered. Usually sales associates are pushy and make the car buying experience frustrating and unpleasant. It was the total opposite with BMW of Austin. The Usually sales associates are pushy and make the car buying experience frustrating and unpleasant. It was the total opposite with BMW of Austin. The experience was relaxing from the beginning to the end. I would totally recommend Troy to my friends and family. More

Troy Massey was very helpful and fun to work with. He made the buying process move at the correct pace. Troy showed great knowledge of the BMW products. The total experience was excellent and would give made the buying process move at the correct pace. Troy showed great knowledge of the BMW products. The total experience was excellent and would give me good reason to recommend Troy and BMW of Austin to other buyers. More

I went to BMW of Austin and Mr. Troy Massey gave me advise about Series 3 and X1 which both were in the price range I was interested. Troy was very helpful during the process of applying for finance, a advise about Series 3 and X1 which both were in the price range I was interested. Troy was very helpful during the process of applying for finance, applying for a discount for graduated students, and he worked pretty on the price. I found him reliable and rational; he doesn't put pressure on you to buy a vehicle like most of car dealers, but he give you comprehensive information then you can decide what you are interested more. He is also very patient to show different options/color exterior or interior ... Generally I am very satisfied with my car (I bought a 320i, mineral grey), and I am happy with his consulting. I highly recommend him. More

I recently purchased my very first BMW at BMW of Austin. I didn't walk in knowing exactly what model I wanted, but the sales rep, Mike Hanaway, was very pateint in working with me during a couple of visits, I didn't walk in knowing exactly what model I wanted, but the sales rep, Mike Hanaway, was very pateint in working with me during a couple of visits, encouraging me to test drive the models I seemed interested in. His deep knowledge of the BMW cars was very helpful in allowing me to understand exactly what I'd be getting for my money. Once I decided exactly what I wanted, that particular model and set of options was not actually on thier lot or any nearby dealerships. But through Mike's diligence, he found one on a ship making it's way to the U.S. Mike redirected that car to Austin, keeping me aprised of it's status along the way. Soon, I was driving off the lot in just the right BMW and I'm loving the car! Furthermore, I was very pleased with how Mike worked with me on the price as well as what he was able to get me for my trade-in. Finally, Mike has stayed in touch with me after the delivery, making sure I know that if I have any questions or there is anything else he can do for me all I need to do is call. This has been a very positive buying experience for me. I'll be back! More

We purchased our first BMW from Troy Massey with BMW of Austin and are very pleased with our experience. Troy is great to work with and always responds quickly to e-mails. Austin and are very pleased with our experience. Troy is great to work with and always responds quickly to e-mails. More

I bought a new fully loaded 2013 Z4 35is from them recently and have used their service department for the last year. First off, I highly recommend using Troy Massey as your sales associate. There are recently and have used their service department for the last year. First off, I highly recommend using Troy Massey as your sales associate. There are good car salesman and bad salesman in every dealership and the reviews will always reflect that so if you see a bad review trust me it was probably just a single bad experience. Get with Troy and he'll take care of you and you can trust him with all your car buying needs whether it's new or used. His contact information is below the review. Overall my experience has been amazing at BMW of Austin. The service department always provided me with a brand new loaner car for anything from an oil change to services, and even my quarterly detailing. I walked in here a few weeks ago to buy a used Z4 and Troy cut me such a good deal on a new Z4, that I would have been an idiot to buy the used car. He is probably the best car salesman I have ever worked with and I have bought a lot of cars so check this place out and they'll work with you. If you want a contact in the service department, get with Andy. Troy Massey Client Advisor Phone 512-343-3509 Fax 512-343-3525 tmassey@penskeautomotive.com More

Based on reviews from others posted online, I asked for Troy Massey when I went to BMW of Austin to test drive BMW cars. My time with Troy was the best car-buying experience I have ever had through severa Troy Massey when I went to BMW of Austin to test drive BMW cars. My time with Troy was the best car-buying experience I have ever had through several decades of purchasing cars.  His intelligence, friendliness, helpfulness gave me a very positive and pleasant experience at BMW of Austin.  Troy has an impressive depth of knowledge about BMW models and the features that set them apart from other makes of cars. He provided detailed information that helped me evaluate the trade-offs between models and decide what I wanted.  I cannot imagine a better person to do business with in buying a BMW; Troy is exemplary. More

I became hooked on BMW Austin through their maintenance department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch department. The maintenance department at the BMW dealer in Temple was closer, but they lied to us on two separate occasions and caused us to switch. Chris Brice was assigned to me at Austin BMW, and I have never been happier. He always fixes our problems and treats us like royalty! When it came time to replace our 325xi, we met Troy Massey in sales. He put us into a 128i, which we dearly love. Troy has followed up with us ever since, and we just purchased a X3 from him last week. It is an unbelievable car and Troy has made sure that we got everything we expected, plus a lot more. As the owner of my fifth BMW, and having had them serviced at five different BMW service center (to include two in Germany), I highly recommend BMW Austin. From sales to service, they are the most outstanding BMW center you can find. More