BMW of Austin

Although my husband and I live in San Antonio, Texas, we lease (and recently purchased), our BMWs from BMW of Austin and Troy Massey because of the superior customer service we always receive from Troy. Hi lease (and recently purchased), our BMWs from BMW of Austin and Troy Massey because of the superior customer service we always receive from Troy. His friendliness and attentiveness puts us at ease which makes the automotive leasing/purchasing experience a pleasure. Our recent purchase was a breeze. We ordered our vehicle, Troy diligently sent us updates, our vehicle arrived, we picked it up. Although an emergency called Troy away on that particular morning, other's from BMW of Austin filled in and completed our transaction with as much attentiveness as we normally receive from Troy. Even with the emergency he was dealing with, he emailed us several times to ascertain our satisfaction and to convey that if anything was needed, we should contact him. Troy is truly part of our "BMW family" and we would not think of purchasing or leasing from another. Too bad all retail transactions are not as easy, quick, and enjoyable as our's are with Troy and BMW of Austin. Thanks everyone! Sincerely, The Hunts More

Troy was terrific in assisting me in building my new 4 series. It is wonderful! He kept me updated as to the status of delivery and was right on time as predicted. This is my second BMW purchase from series. It is wonderful! He kept me updated as to the status of delivery and was right on time as predicted. This is my second BMW purchase from Troy and there will be more in the future. I highly recommend Troy as the "Supersalesman" at BMW Austin. More

I am purchasing my 2nd car from BMW Austin, and both times it has been a fantastic, no pressure, seamless process. I have been able to get exactly what I want for a great price. My sales consultant, times it has been a fantastic, no pressure, seamless process. I have been able to get exactly what I want for a great price. My sales consultant, Troy Massey, is the best to work with and he has made the whole process so easy. BMW Austin and Troy Massey are the best! More

I've never owned a BMW before. So my first time at BMW of Austin was a truly unique experience. I had contacted Troy Massey via the internet link the day before, to find out availability of a BMW i w BMW of Austin was a truly unique experience. I had contacted Troy Massey via the internet link the day before, to find out availability of a BMW i was looking for. He emailed me that night and told me to drop by the next day. I arrived and Troy had printed 3 different sheets of information on cars that I was interested it. He let me look them over for the options that were in each and told me to let him know which one I wanted to take for a test drive. Troy brought the car to me, took ac copy of my license and insurance information and let me do a test drive. He gave me a quick overview of the features in the car before I left the BMW lot. There was no pressure on me. Told me to take it out for as long as i wanted to check out the car and run i through its paces. The rest of my experience at BMW of Austin, was more of the same. There was no pressure tactics to buy the car. Everything seemed like they were trying to make me as comfortable as they could with the purchase decision I was trying to make. After we settled on the Car price and financing, they asked us to return the next day and they would have everything ready. When my wife and I arrived the next day at our agreed upon time, We were treated very well. Troy started off showing us the Service area, the lobby is so clean and modern looking, there is a movie theater with stadium seating, to watch a movie while you wait. So customer service oriented it was scary. Can't wait to take my BMW in for its first service. We were given about a 40 min overview of all the features of the car. The Satellite radio was already setup, they synced my iPhone with the onboard Bluetooth. Showed us how to use the iDrive system. Just a fantastic experience on the capabilities of all the features included with the vehicle. We then went into the BMW office and were then directed to complete all the paper work. Again, a painless experience. During all this time, whenever our 8 y/o daughter needed to be entertained, Troy provided distractions for her (coloring books, playing with toys, helping stack papers) and just finding fun things to do, it was very nice for her and not feeling bored during our time there finalizing our purchase. We have had our BMW now for 7 days, the car run's great, we love the BMW. BMW of Austin made it a fantastic experience to purchase our BMW 335i. I highly recommend BMW of Austin. Thank you so much to Troy Massey for a great experience. More

After losing my car after it was towed, then losing the key and finding "on the floor" they worked on clearing the alarm code by disconnecting the battery. After that they spent a week trying to hot-wire a key and finding "on the floor" they worked on clearing the alarm code by disconnecting the battery. After that they spent a week trying to hot-wire and diagnose the problem. After they finally got it hot-wired they called me and told me "good news, bad news". It runs but locks don`t work.I figured I could live with no back door locks for a while. Then they made me wait 30 minutes after I paid the close to $500 to get my car because they were having trouble finding it. When I finally got it I was so mad I took off too quickly without checking the rest of the car. Later I discovered that not just locks but windows, sunroof and wipers speed controls didn`t work either. Of course I ran into a storm on the way home and came close to a crash. Completely fed up I bought a Service Manual and started tracing the wiring back to the problem areas. After several hours I pinned it down to General Control or relay modules. $40 at salvage yard and a used General Control Mod. and I was rolling again. I did have to undo there hotwire "fix" to make it 100% again.They used masking tape to cap an electrical connection! Excuses and poor workmanship. It`s a good thing for them they have a monoply on BMW dealership or they would never survive. More

Excellent customer service as well as knowledge on the vehicle's information. I greatly recommend Troy Massey and Austin BMW dealership. Thanks for all your wonderful assistance. vehicle's information. I greatly recommend Troy Massey and Austin BMW dealership. Thanks for all your wonderful assistance. More

I have just bought my 3rd BMW from Troy Massey at BMW of Austin. Troy is a consummate professional i envery way - easy to deal with, knowledgable about BMW automobiles, and willing to go the extra mile to Austin. Troy is a consummate professional i envery way - easy to deal with, knowledgable about BMW automobiles, and willing to go the extra mile to make his customers happy. I typically lease my BMWs and Troy has been able to find a way to get me out of my leases a little early and into the BMW I want. Finally, the entire team at BMW of Austin makes care buying a pleasure rather than a chore. They treat their customers with respect - I have not looked anywhere else for a car since we moved to Austin. More

Awesome experience at the BMW dealer. Very impressed with our salesman Troy Massey. If you want to buy a new car call Troy. He's fair, sharp and very friendly. our salesman Troy Massey. If you want to buy a new car call Troy. He's fair, sharp and very friendly. More

Troy was an AMAZING sales consultant. I have never been taken on a test drive that so thoroughly featured the vehicle's selling points. I absolutely LOVE the 320i that I purchased. After explaining my expe taken on a test drive that so thoroughly featured the vehicle's selling points. I absolutely LOVE the 320i that I purchased. After explaining my expectations, it was the first car Troy suggested. After the test drive, I knew it was the last I needed to see. I highly recommend both Troy and BMW of Austin! More

We have bought over 12 BMW's in the past 5 years from different dealerships such as BMW of Woodlands, Moritz BMW, and BMW of Austin. Due to the last bad visit at Moritz BMW, we did not return back for th different dealerships such as BMW of Woodlands, Moritz BMW, and BMW of Austin. Due to the last bad visit at Moritz BMW, we did not return back for the 13th car purchase. I had such a great experience in the New Car Sales Department. We were looking at cars on Saturday afternoon after the dealer closed and John Dickerson was doing his last prep for Monday before going home. Even when the dealer was closed, he help us locate the different vehicles on the lot. And we returned back to the dealership on Monday and sat down and talked with John. He is a great salesperson and was able to address my questions and concerns about the new vehicle. He will take the time and effort to make everything right for the customer. He is very easy guy to talk to and he will not push you to buy a specific car. If you are looking for a New BMW at BMW of Austin, I recommend John Dickerson as your salesperson. More