BMW of Austin

I had a very enjoyable and stress free buying experience at the BMW of Austin. My salesman Mr. Troy Massey and his sales team did an Awesome job of assisting me with my purchase of my BMW 428ic. I drove 5 at the BMW of Austin. My salesman Mr. Troy Massey and his sales team did an Awesome job of assisting me with my purchase of my BMW 428ic. I drove 5 1/2 hrs from the Rio Grande Valley and it was worth it. Since, I live out of town Troy made sure i was satisfied with a good deal before I made the long trip. He really did a great job of making sure everything was ready for me by the time I arrived in Austin. I would definitely make the 5 1/2 hour trip again. I am extremely happy and satisfied with my Beautiful car and buying experience. Make sure you visit the BMW of Austin if you are looking for a new vehicle. God Bless!! Cynthia :) More

Troy was fantastic helping my husband and I pick out a new car. The process was fast, easy and no high pressure sales! I highly recommend working with Troy if you are looking for a new or pre-owned BMW. new car. The process was fast, easy and no high pressure sales! I highly recommend working with Troy if you are looking for a new or pre-owned BMW. More

First BMW. I have owned Lexus and Lincoln. The sales experience was great. This was an internet sale basically. I emailed a price request and Troy responded within a few short hours and then followed u experience was great. This was an internet sale basically. I emailed a price request and Troy responded within a few short hours and then followed up with a great email outlining the "drive out" price. The initial visit was extremely professional, no pressure, just great facts about the car and real interest in what my wife and I wanted. The whole team seemed to orient around our needs. Troy is a real class professional. I bought the car while my wife was out of town and wanted to have it in the garage when she returned. They loaned me a big red bow and everything work out great. Then a day or two later she takes the vehicle in and they spent an hour or so with her going over all the features, buttons, and dials. If the service department equals the sales experience, this will definitely top both brands. I am very happy with Troy Massey and this has been the best sales experience we have had. Randy Walker Dirftwood. More

BMW of Austin has super friendly people in reception, sales, finance, and service, and they work as a team. Troy Massey, my leasing agent, worked with me to find the car that fit my wants and my needs.. sales, finance, and service, and they work as a team. Troy Massey, my leasing agent, worked with me to find the car that fit my wants and my needs...twice! Natalie in reception made sure I did not go without a drink or snack during any waiting periods. All things taken into account, everyone I came into contact with at BMW of Austin made the transaction a smooth and stress free experience. More

I just purchased a new BMW 320i from BMW of Austin. Troy Massey, Chris Langenfeld and others made the purchasing process easy and uneventful. I received a fair price in a very professional process. I highly Massey, Chris Langenfeld and others made the purchasing process easy and uneventful. I received a fair price in a very professional process. I highly recommend BMW of Austin. And I am not easy to please. More

Although my husband and I live in San Antonio, Texas, we lease (and recently purchased), our BMWs from BMW of Austin and Troy Massey because of the superior customer service we always receive from Troy. Hi lease (and recently purchased), our BMWs from BMW of Austin and Troy Massey because of the superior customer service we always receive from Troy. His friendliness and attentiveness puts us at ease which makes the automotive leasing/purchasing experience a pleasure. Our recent purchase was a breeze. We ordered our vehicle, Troy diligently sent us updates, our vehicle arrived, we picked it up. Although an emergency called Troy away on that particular morning, other's from BMW of Austin filled in and completed our transaction with as much attentiveness as we normally receive from Troy. Even with the emergency he was dealing with, he emailed us several times to ascertain our satisfaction and to convey that if anything was needed, we should contact him. Troy is truly part of our "BMW family" and we would not think of purchasing or leasing from another. Too bad all retail transactions are not as easy, quick, and enjoyable as our's are with Troy and BMW of Austin. Thanks everyone! Sincerely, The Hunts More

Troy was terrific in assisting me in building my new 4 series. It is wonderful! He kept me updated as to the status of delivery and was right on time as predicted. This is my second BMW purchase from series. It is wonderful! He kept me updated as to the status of delivery and was right on time as predicted. This is my second BMW purchase from Troy and there will be more in the future. I highly recommend Troy as the "Supersalesman" at BMW Austin. More

I am purchasing my 2nd car from BMW Austin, and both times it has been a fantastic, no pressure, seamless process. I have been able to get exactly what I want for a great price. My sales consultant, times it has been a fantastic, no pressure, seamless process. I have been able to get exactly what I want for a great price. My sales consultant, Troy Massey, is the best to work with and he has made the whole process so easy. BMW Austin and Troy Massey are the best! More

I've never owned a BMW before. So my first time at BMW of Austin was a truly unique experience. I had contacted Troy Massey via the internet link the day before, to find out availability of a BMW i w BMW of Austin was a truly unique experience. I had contacted Troy Massey via the internet link the day before, to find out availability of a BMW i was looking for. He emailed me that night and told me to drop by the next day. I arrived and Troy had printed 3 different sheets of information on cars that I was interested it. He let me look them over for the options that were in each and told me to let him know which one I wanted to take for a test drive. Troy brought the car to me, took ac copy of my license and insurance information and let me do a test drive. He gave me a quick overview of the features in the car before I left the BMW lot. There was no pressure on me. Told me to take it out for as long as i wanted to check out the car and run i through its paces. The rest of my experience at BMW of Austin, was more of the same. There was no pressure tactics to buy the car. Everything seemed like they were trying to make me as comfortable as they could with the purchase decision I was trying to make. After we settled on the Car price and financing, they asked us to return the next day and they would have everything ready. When my wife and I arrived the next day at our agreed upon time, We were treated very well. Troy started off showing us the Service area, the lobby is so clean and modern looking, there is a movie theater with stadium seating, to watch a movie while you wait. So customer service oriented it was scary. Can't wait to take my BMW in for its first service. We were given about a 40 min overview of all the features of the car. The Satellite radio was already setup, they synced my iPhone with the onboard Bluetooth. Showed us how to use the iDrive system. Just a fantastic experience on the capabilities of all the features included with the vehicle. We then went into the BMW office and were then directed to complete all the paper work. Again, a painless experience. During all this time, whenever our 8 y/o daughter needed to be entertained, Troy provided distractions for her (coloring books, playing with toys, helping stack papers) and just finding fun things to do, it was very nice for her and not feeling bored during our time there finalizing our purchase. We have had our BMW now for 7 days, the car run's great, we love the BMW. BMW of Austin made it a fantastic experience to purchase our BMW 335i. I highly recommend BMW of Austin. Thank you so much to Troy Massey for a great experience. More

After losing my car after it was towed, then losing the key and finding "on the floor" they worked on clearing the alarm code by disconnecting the battery. After that they spent a week trying to hot-wire a key and finding "on the floor" they worked on clearing the alarm code by disconnecting the battery. After that they spent a week trying to hot-wire and diagnose the problem. After they finally got it hot-wired they called me and told me "good news, bad news". It runs but locks don`t work.I figured I could live with no back door locks for a while. Then they made me wait 30 minutes after I paid the close to $500 to get my car because they were having trouble finding it. When I finally got it I was so mad I took off too quickly without checking the rest of the car. Later I discovered that not just locks but windows, sunroof and wipers speed controls didn`t work either. Of course I ran into a storm on the way home and came close to a crash. Completely fed up I bought a Service Manual and started tracing the wiring back to the problem areas. After several hours I pinned it down to General Control or relay modules. $40 at salvage yard and a used General Control Mod. and I was rolling again. I did have to undo there hotwire "fix" to make it 100% again.They used masking tape to cap an electrical connection! Excuses and poor workmanship. It`s a good thing for them they have a monoply on BMW dealership or they would never survive. More