BMW of Austin

Refreshing Car Buying Experience I recently purchased a 2008 535i from BMW of Austin, and it was the best car buying experience I've ever had. In the past, I've looked forward to the I recently purchased a 2008 535i from BMW of Austin, and it was the best car buying experience I've ever had. In the past, I've looked forward to the car buying process as much as I would to a dentist visit for major work. This was a refreshing change. The process was completely devoid of stereotypical dealer xx - "What can I do to get you in this car TODAY," "I can't let you walk out without considering this list of costly add-ons," etc. Charles, the internet sales manager, let me check out the car, answered my questions candidly, and dealt with me fairly and with integrity. This trend continued when I worked with Josh in finance to finish the deal. This was a pleasant surprise, and I couldn't be happier with the car or the process. More

Great Customer Service and Product This is how business should be done. From the first call to driving off the lot in a great car, we were treated with respect and more importantly, ou This is how business should be done. From the first call to driving off the lot in a great car, we were treated with respect and more importantly, our time was not wasted. Charles Graham: Thank You! You made us feel at ease and you delivered on your word. Half-way through the sale, I told my wife this was the best car-buying experience we have had, and at my age (47), there have been many. Also, even though we bought a used, non-bmw car, we were treated as if we were buying a brand new X6...one day! God Bless and Thanks. Gregg & Steph More

Easy process - great to work with! My experience with BMW of Austin and Charles Graham was a great one! I purchased a used Chevy Equinox from them after doing extensive shopping online My experience with BMW of Austin and Charles Graham was a great one! I purchased a used Chevy Equinox from them after doing extensive shopping online. When I found the vehicle I wanted (at a great price), it just happened to be at BMW of Austin. After inquiring about the vehicle online, Charles was responsive, and a pleasure to work with. I was able to apply for financing online, and I got a quick and favorable response within a day. I showed up at the dealership, the suv I wanted was ready to drive, and the paperwork took about 10 minutes! It was convenient to shop online, apply for financing online, and basically have everything done prior to showing up at the dealership, short of just test driving the vehicle! It was a very simple process, and I would definitely do business again with Charles and BMW of Austin in the future! More

Great Buying Experience at BMW Of Austin This is our 3rd BMW, we have switched from Mercedes back to BMW. My wife had a ML 350, it was unfortunately hit by another driver and had damage to th This is our 3rd BMW, we have switched from Mercedes back to BMW. My wife had a ML 350, it was unfortunately hit by another driver and had damage to the right front panel. We shopped around, looked at Mercedes again and Land Rover of Austin. We were extremely pleased when Troy was able to get us set up with a 2014 X5, we love it! Driving the X5 is hands down a step above the ML Class and Land Rover when it comes to performance. Equally as important, we love the service provided by BMW of Austin at all levels. We have worked with Troy before, Troy is one of the best guys you'll ever meet, by far one of the best in the industry! I believe his tenure at BMW of Austin speaks for itself. Thank You for your help Troy , we will be back - just hopefully not too soon!! More

Great Service I went to test drive a used Honda at the dealership. Charles Graham helped me. He had the car out and ready to go. After the test drive I worked wit I went to test drive a used Honda at the dealership. Charles Graham helped me. He had the car out and ready to go. After the test drive I worked with him on the price and he was able to take a few hundred off the price for me. When my financing fell through he didn't give up on me. He worked with the lending department and was able to get me financing that had a low interest rate and the 60 month term that I wanted. I really don't think I could have been treated any better and I am sure this would not have been possible at another dealership. I highly recommend this dealership. If you are in the market for a car be sure and talk with Charles. More

Another BMW My lease on my '12 BMW was coming to an end. Was planning on taking my time and visiting several dealerships to decide on my new car. Visited Lexus an My lease on my '12 BMW was coming to an end. Was planning on taking my time and visiting several dealerships to decide on my new car. Visited Lexus ans Porsche, but decided on another BMW from BMW Austin. Troy is very helpful and easy to work with. Andy Hathaway, my service advisor, has always gone the extra mile to make any service visit a pleasure. More

Great experience at BMW of Austin This was my first BMW purchase and by far my best car buying experience ever! Charles Graham was excellent to work with and very knowledgable! This was my first BMW purchase and by far my best car buying experience ever! Charles Graham was excellent to work with and very knowledgable! More

Fantastic dealership. This is my 3rd BWM and second from Austin dealership. Could not be happier with these guys. Troy Massey was fantastic to deal with as was everyone at the dealership. Austin dealership. Could not be happier with these guys. Troy Massey was fantastic to deal with as was everyone at the dealership. More

Great Experience!!!!! What can I say but they have a Great Experience!!!!! What can I say but they have a great operation as well as a on the ball says staff. The dealership is over the top when it come Great Experience!!!!! What can I say but they have a great operation as well as a on the ball says staff. The dealership is over the top when it comes to customer satifaction and professionalism. Troy Massey is the the best car salesman that I have ever dealt with. This is my first BMW experience. I will be going back to Troy for my next car. Best Regards, Eric Triolo More

Troy was friendly and knowledgeable about the car we were looking at. He didn't pressure us in any way but also helped guide us as we narrowed our choices. We visited several times before making our purcha looking at. He didn't pressure us in any way but also helped guide us as we narrowed our choices. We visited several times before making our purchase, one of the days being rainy/cold weather and Troy was happy to be outside with us showing us around. He was also very patient when we brought our 4 yr old son to test drive with us. I'm not sure we would have bought the car if it wasn't for working with Troy. He is definitely and asset to BMW of Austin. More