BMW of Austin

Best car buying experience yet! Out of three BMW's purchased at different dealers, Troy Massey at BMW of Austin made my most recent buying experience the sweetest one yet! The servic Out of three BMW's purchased at different dealers, Troy Massey at BMW of Austin made my most recent buying experience the sweetest one yet! The service was excellent, and Troy far exceeded my expectations of buying a new car. More

James Was Great! I just leased my first BMW. James was the salesman who helped me find the perfect car for me. When I arrived at the dealership I was unsure if I wante I just leased my first BMW. James was the salesman who helped me find the perfect car for me. When I arrived at the dealership I was unsure if I wanted a 3 series or 5 series and had a ton of question. James was extremely patient and spend a lot of time with me. After going back and forth across the dealership via cart and walking we came a across a beautiful new 4 series gran coupe. I instantly knew that was the one I wanted. Because I was well educated on BMW due to James' information download to me I was able to quickly make the decision to purchase. I honestly have not had a car salesman ever make me feel as welcomed and non-pressured as this visit to BMW. It actually made me want to purchase right away and give him my business. Thanks the great experience! More

Purchase Made the car buying experience enjoyable. Dealership is well kept and there was not smoke and mirrors in the finance department Professional, polit Made the car buying experience enjoyable. Dealership is well kept and there was not smoke and mirrors in the finance department Professional, polite and courteous. More

Hassle Free Experience I walked in 2 months prior to the end date on my current BMW lease and walked out with a brand new ride in about an hour. Troy over at Austin BMW took I walked in 2 months prior to the end date on my current BMW lease and walked out with a brand new ride in about an hour. Troy over at Austin BMW took care of everything. And the entire staff is really a friendly group. Short of a relocation to another city I can't see myself going anywhere else. I love my BMW and I love how these guys treat me. A+ Experience. More

Botched insurance repair job Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When th Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When they replaced it and other covers they failed to fasten it properly and it got tore up and damaged as i drove. Unsightly for a beemer. Of course they just asked me to bring it back as if my time was worthless. they did it properly this time but i should not have had to bring it back in the first place. this is just one of two issues in the same incident. i believe this just sheds some light on the quality of the repair service team. they are just way overwhelmed and sloppy. i would have preferred they take their time and do it right. Service advisor Les was really nice but repair work sloppy. More

Recall Service Gone bad!!! I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to spe I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to speed up and get me out of sticky situations. upon driving off the parking lot i noticed it did not work. i tried again a few lights later and nothing. Immediately called back service agent ant let him know i did not have a problem prior to drop off and its a function i utilize all the time. i had no hint of preexisting issue either. asked me to bring back did so they claimed no responsibility said its a coincidence and wanted to charge me 1000+ to repair. Spoke with service manager, he claimed the recall and current issue were unrelated. They did an electrical fix, believe that pretty much means everything is related,as they could have shorted any board in stick shift. Service manager is an idiot, implied bmw manufacture standards are below quality i bought into. vehicle service is sloppy based on this and other repair done there. penske contract should be rescinded as service quality do not meet bmw standards. Adviser was nice but nice doesn't correct my injustice. More

Would not recommend I dropped my car off for a diagnostic and the service was great. They were super nice, very helpful and worked with my schedule. Thing is, my driver s I dropped my car off for a diagnostic and the service was great. They were super nice, very helpful and worked with my schedule. Thing is, my driver side window is now off track. I smoke and use the window daily when smoking. I smoked on my way there and the window rolled down with no issues. When I picked the car up, I rolled the window down and noticed it was making popping noises and having trouble rolling down before even putting the car in drive. I immediately called and left a message for the associate as I picked the car up after hours. He called back the next day and denied any responsibility. He claim that it was a coincidence that it just happened to go out while I was there and also gave me a quote of around $550.00 to replace the motor. I would understand if I had driven it for a few days or even one use after. But the fact that I called him from the lot and have had not a single issue with it before is just too much. I would not recommend going here. Had their loaner car messed up by "coincidence", they would be charging my insurance right now. This is completely unacceptable... More

Refreshing Car Buying Experience I recently purchased a 2008 535i from BMW of Austin, and it was the best car buying experience I've ever had. In the past, I've looked forward to the I recently purchased a 2008 535i from BMW of Austin, and it was the best car buying experience I've ever had. In the past, I've looked forward to the car buying process as much as I would to a dentist visit for major work. This was a refreshing change. The process was completely devoid of stereotypical dealer xx - "What can I do to get you in this car TODAY," "I can't let you walk out without considering this list of costly add-ons," etc. Charles, the internet sales manager, let me check out the car, answered my questions candidly, and dealt with me fairly and with integrity. This trend continued when I worked with Josh in finance to finish the deal. This was a pleasant surprise, and I couldn't be happier with the car or the process. More

Great Customer Service and Product This is how business should be done. From the first call to driving off the lot in a great car, we were treated with respect and more importantly, ou This is how business should be done. From the first call to driving off the lot in a great car, we were treated with respect and more importantly, our time was not wasted. Charles Graham: Thank You! You made us feel at ease and you delivered on your word. Half-way through the sale, I told my wife this was the best car-buying experience we have had, and at my age (47), there have been many. Also, even though we bought a used, non-bmw car, we were treated as if we were buying a brand new X6...one day! God Bless and Thanks. Gregg & Steph More

Easy process - great to work with! My experience with BMW of Austin and Charles Graham was a great one! I purchased a used Chevy Equinox from them after doing extensive shopping online My experience with BMW of Austin and Charles Graham was a great one! I purchased a used Chevy Equinox from them after doing extensive shopping online. When I found the vehicle I wanted (at a great price), it just happened to be at BMW of Austin. After inquiring about the vehicle online, Charles was responsive, and a pleasure to work with. I was able to apply for financing online, and I got a quick and favorable response within a day. I showed up at the dealership, the suv I wanted was ready to drive, and the paperwork took about 10 minutes! It was convenient to shop online, apply for financing online, and basically have everything done prior to showing up at the dealership, short of just test driving the vehicle! It was a very simple process, and I would definitely do business again with Charles and BMW of Austin in the future! More