BMW of Austin

Superior Car Buying Experience! I recently bought my wife a new X5 and had a great experience working with Larry! Even test driving an i3 while the X5 was getting detailed was awesom I recently bought my wife a new X5 and had a great experience working with Larry! Even test driving an i3 while the X5 was getting detailed was awesome! More

Very disappointed Beware of rats! Sent my college daughter in to have bmw serviced and when she got it back it came with a visitor in car - A RAT- . We bought traps an Beware of rats! Sent my college daughter in to have bmw serviced and when she got it back it came with a visitor in car - A RAT- . We bought traps and tried to get it out ourselves with no luck so after a week of droppings, chewed up seatbelts, and chewed up belongings I advised her to take car back so the dealership can get it out. Service dept wants to charge over 200 dollars to find it bc we can't prove it came from there. After talking to other bmw customers they also had rodents after getting their car worked on. REALLY - sounds like a scam to get more money out of customers. Paying good money for a bmw with a bad service department . More

Love 328i M sport Thank you, Mr. Massey Our experience with Troy Massey and the 328i M Sport is great most enthusiastic, knowledgeable, polite, courteous, caring and BMW's dedication toward Our experience with Troy Massey and the 328i M Sport is great most enthusiastic, knowledgeable, polite, courteous, caring and BMW's dedication toward the Company and their Vehicles. Thank You! Our First Ultimate Driving Machine! Mr. and Mrs. Castro PS: Katelin, James and young receptionist I don't remember her name were all great too! Thanks! More

Buying Experience Best car buying experience that I have ever had. I bought very little to the table; but Larry did a wonderful job of educating me on options, benefit Best car buying experience that I have ever had. I bought very little to the table; but Larry did a wonderful job of educating me on options, benefits, etc. I never felt pressured or that I was being mislead. More

Best car buying experience yet! Out of three BMW's purchased at different dealers, Troy Massey at BMW of Austin made my most recent buying experience the sweetest one yet! The servic Out of three BMW's purchased at different dealers, Troy Massey at BMW of Austin made my most recent buying experience the sweetest one yet! The service was excellent, and Troy far exceeded my expectations of buying a new car. More

James Was Great! I just leased my first BMW. James was the salesman who helped me find the perfect car for me. When I arrived at the dealership I was unsure if I wante I just leased my first BMW. James was the salesman who helped me find the perfect car for me. When I arrived at the dealership I was unsure if I wanted a 3 series or 5 series and had a ton of question. James was extremely patient and spend a lot of time with me. After going back and forth across the dealership via cart and walking we came a across a beautiful new 4 series gran coupe. I instantly knew that was the one I wanted. Because I was well educated on BMW due to James' information download to me I was able to quickly make the decision to purchase. I honestly have not had a car salesman ever make me feel as welcomed and non-pressured as this visit to BMW. It actually made me want to purchase right away and give him my business. Thanks the great experience! More

Purchase Made the car buying experience enjoyable. Dealership is well kept and there was not smoke and mirrors in the finance department Professional, polit Made the car buying experience enjoyable. Dealership is well kept and there was not smoke and mirrors in the finance department Professional, polite and courteous. More

Hassle Free Experience I walked in 2 months prior to the end date on my current BMW lease and walked out with a brand new ride in about an hour. Troy over at Austin BMW took I walked in 2 months prior to the end date on my current BMW lease and walked out with a brand new ride in about an hour. Troy over at Austin BMW took care of everything. And the entire staff is really a friendly group. Short of a relocation to another city I can't see myself going anywhere else. I love my BMW and I love how these guys treat me. A+ Experience. More

Botched insurance repair job Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When th Took my car in to service as it had received some damaged from something i ran over which tore out my undercarriage cover of the right wheel. When they replaced it and other covers they failed to fasten it properly and it got tore up and damaged as i drove. Unsightly for a beemer. Of course they just asked me to bring it back as if my time was worthless. they did it properly this time but i should not have had to bring it back in the first place. this is just one of two issues in the same incident. i believe this just sheds some light on the quality of the repair service team. they are just way overwhelmed and sloppy. i would have preferred they take their time and do it right. Service advisor Les was really nice but repair work sloppy. More

Recall Service Gone bad!!! I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to spe I dropped my car off to get a recall issue taken care off. As i drove off i noticed my DS mode function no longer worked. I use it all the time to speed up and get me out of sticky situations. upon driving off the parking lot i noticed it did not work. i tried again a few lights later and nothing. Immediately called back service agent ant let him know i did not have a problem prior to drop off and its a function i utilize all the time. i had no hint of preexisting issue either. asked me to bring back did so they claimed no responsibility said its a coincidence and wanted to charge me 1000+ to repair. Spoke with service manager, he claimed the recall and current issue were unrelated. They did an electrical fix, believe that pretty much means everything is related,as they could have shorted any board in stick shift. Service manager is an idiot, implied bmw manufacture standards are below quality i bought into. vehicle service is sloppy based on this and other repair done there. penske contract should be rescinded as service quality do not meet bmw standards. Adviser was nice but nice doesn't correct my injustice. More