BMW of Austin

Troy Massey Rocks! Troy helped us order a new BMW X5, pros and cons of features available, and kept us informed of the production, and great follow up. Highly recommend Troy helped us order a new BMW X5, pros and cons of features available, and kept us informed of the production, and great follow up. Highly recommend him and BMW! More

Service department is slow and expensive. I have a 500 series, that I took into the BMW dealership for service on a Wed. morning, and got a loaner. The service tech, Kyle, said he would call m I have a 500 series, that I took into the BMW dealership for service on a Wed. morning, and got a loaner. The service tech, Kyle, said he would call me when he had news. On Friday afternoon after not hearing from him on Wed, or Thursday, I called him, and was delayed in talking to him, and then after a wait, I called him back. BMW should be able to build a car that has replaceable head lights, but not BMW. The first time that I had to replace one, it cost $138 in labor because they had to "loosen the bumper" to replace the bulb. Okay that was bad, but since both headlights were being replaced, I went along with the $38.00 charge for the bulb, and the $138 in labor. Then 3 about 4 months later, the other low beam went out, and I took it back. New charge to replace the bulb: $371.00. Also BMW has warning lights for everything, but the problem is that the warning system isn't covered by the warranty. SO a light indicator that says its can not express an opinion about my tire pressure was going to cost me $281.00 to replace. I am very disappointed in Kyle, BMW, and the Austin BMW dealership. Terry Belt, lawyer. beltlaw@yahoo.com More

Trouble-free purchase experience We worked with Larry Stenson at BMW of Austin to get our new car ordered from the factory to our exact specifications. The car arrived when and as ex We worked with Larry Stenson at BMW of Austin to get our new car ordered from the factory to our exact specifications. The car arrived when and as expected. Upon delivery, Larry spent over an hour with us giving us an overview of the vehicle and would have spent even more time had we wished and not had a later appointment to get to. More

BMW of Austin Experience Have been a longtime customer of BMW of Austin and enjoy my visits and interactions with their staff at every level. It's not often you can say you en Have been a longtime customer of BMW of Austin and enjoy my visits and interactions with their staff at every level. It's not often you can say you enjoy visiting a car dealership for both sales and service, but the last 12 years of experience with them have made BMW of Austin my favorite dealer. Andy Hathoway in Service has always been professional and very personable in servicing my ever changing range of models, and I always appreciate his insight and approach. Most recently, my sales experience with Troy Massey in selecting a new model, arranging a European Delivery with all the attendant little steps in making that successful and finally taking delivery yesterday of the car in Austin was simply over the bar for anything I've previously experienced. A consummate professional and really, just a great guy - we appreciated his every effort in making this car/trip/experience the best we've ever had. More

An outstanding BMW dealership I've been a customer of BMW of Austin since January 2000 (back when they were John Roberts BMW) and I've always been happy with their sales and servic I've been a customer of BMW of Austin since January 2000 (back when they were John Roberts BMW) and I've always been happy with their sales and service. Their sales process has been very smooth, friendly, and honest. Their service team has been top notch and was a major factor in bringing me back for a recent new car purchase. I should also note that I'm very hard to please. :-) More

BMW X3d I was looking at either an Audi or BMW diesel SUV/SAV to replace a Lexus hybrid. I was researching and comparing options at multiple dealerships in I was looking at either an Audi or BMW diesel SUV/SAV to replace a Lexus hybrid. I was researching and comparing options at multiple dealerships in Texas. BMW Austin had the best selection of X3 diesels. I contacted Larry Stenson, who was very knowledgeable and informative and helped me find the car with the features i wanted. This is my fourth BMW and I am looking forward to working with BMW Austin again. More

Best in my LIFE Our 7th BMW in 2 years we are very happy. dealership is helpful and friendly. Service got our windows tinted in less than 2 hours Our 7th BMW in 2 years we are very happy. dealership is helpful and friendly. Service got our windows tinted in less than 2 hours More

428i Convertible Larry was really patient with us and gave us time to decide which color to go with. He even pulled the car side by side for us to easily compare them. Larry was really patient with us and gave us time to decide which color to go with. He even pulled the car side by side for us to easily compare them. And their dealership has more and better options than other dealers like ines in Dallas and Houston. We are from Houston, and I did the best decision to go drive 200 miles from houston and get the car I want with the best treatment from BMW austin. More

perfect car, perfect service looked at cars on the internet and then decided to contact Troy Massey who sent me a few cars to review online before deciding on a test drive. We fo looked at cars on the internet and then decided to contact Troy Massey who sent me a few cars to review online before deciding on a test drive. We found the perfect car! Thank you Troy. More

Great car shopping Experience I recently bought a used car from Charles Graham, I really liked that he let me drive the car and by myself without having the "pressure" of a second I recently bought a used car from Charles Graham, I really liked that he let me drive the car and by myself without having the "pressure" of a second person with me at all times. After the test drive, we came to a final sale price we both agreed on, got the papers done in no time and drove with my new (to me) car. I also got to work with Josh Wheelock, the finance director, he too was super nice with lots of patience. I am very happy with BMW of Austin the and service I received while buying my used car. Highly recommend. More