BMW of Austin

Lease of 2016 BMW X5 This is my first lease with BMW of Austin after two 7 Series 'gently used' purchases at the dealership. Troy Massey listened to what I wanted, took no This is my first lease with BMW of Austin after two 7 Series 'gently used' purchases at the dealership. Troy Massey listened to what I wanted, took no more than 20 minutes to call me back with options (all within my requests) and I happily drove away that evening with my new X5. Thank you Troy! More

Purchase of 2016 BMW X5 I was expecting 4 to 7 weeks for delivery of an ordered vehicle; however it was in less than three. Troy Massey made this a very easy transaction. I was expecting 4 to 7 weeks for delivery of an ordered vehicle; however it was in less than three. Troy Massey made this a very easy transaction. More

Amazing Experience My husband and I were shopping for a new SUV and Troy Massey was great at being honest and not pushy like the sales people at other car dealerships we My husband and I were shopping for a new SUV and Troy Massey was great at being honest and not pushy like the sales people at other car dealerships we dealt with. He was very knowledgable and made the buying process easy and enjoyable! I highly recommend Troy and BMW of Austin for your next car purchase. More

Great experience at BMW of Austin Troy Massey at BMW of Austin was a great help with the purchase of both of our vehicles. He took the time to show us many different vehicles and let u Troy Massey at BMW of Austin was a great help with the purchase of both of our vehicles. He took the time to show us many different vehicles and let us test drive each one for as long as we needed to make sure we were getting the vehicles we wanted. Everything here has been fantastic from the sales department to the service department. Highly recommended! More

Superb Service When I entered the new sales side a couple of Fridays ago I was feeling discouraged as my old 335 was on the fritz yet again & was faced with the deci When I entered the new sales side a couple of Fridays ago I was feeling discouraged as my old 335 was on the fritz yet again & was faced with the decision that I would have to finally get another vehicle. From Tim (service advisor) to the receptionist, to my salesman Troy Massey my treatment was absolutely superb! I test drove cars, etc & although my schedule is hectic from work Troy made certain to communicate with me via email as I requested to get certain things done. I ended up making a fabulous deal on a brand new 5 Series M Sport that even my credit union was impressed with. I wanted a tint & no problem Troy saw to it that it was done before I picked the car up. I was also surprised that the night of delivery I was not just signing & told goodbye but received a tutorial from an awesome guy who helped me synch my phone & my favorite radio stations. I've been in customer service for 13 yrs & I hold ppl to higher standard, so when I say they are fab, THEY REALLY ARE! First class care & as long as I'm in Texas I will not buy any place else. Btw I love my car!! (Wink) More

"Syndi Eastty was fantastic" Syndi and BMW of North Austin made my experience enjoyable and certainly memorable. Syndi demonstrated patience; she was knowledgeable; and most of al Syndi and BMW of North Austin made my experience enjoyable and certainly memorable. Syndi demonstrated patience; she was knowledgeable; and most of all she was helpful every step of the way while leasing my new BMW X5. I look forward to working with Syndi again and will certainly recommend her to friends and family. More

New X5 Had a great buying experience, Syndi was very knowledgable and very helpful throughout the process. I would highly recommend BMW of Austin and Syndi E Had a great buying experience, Syndi was very knowledgable and very helpful throughout the process. I would highly recommend BMW of Austin and Syndi Easty. More

Mike Hanaway was incredible! This is our second BMW...and the best buying experience, yet. I dealt via the Internet with Mike and he was ready to answer any and all questions...p This is our second BMW...and the best buying experience, yet. I dealt via the Internet with Mike and he was ready to answer any and all questions...plus give me a tremendous deal. Their finance manager secured us a tremendous rate and, all in all, I was in and out in under four hours... Do your research. Build on the site, know what you want...and then contact Mike Hanaway... More

Outstanding sales and customer service BMW of Austin goes above and beyond other BMW dealers when it comes to both sales and service. Troy Massey in the sales area has helped us numerous t BMW of Austin goes above and beyond other BMW dealers when it comes to both sales and service. Troy Massey in the sales area has helped us numerous times when we were in a vehicle we were unhappy with - he always finds a way to make things work so it is a win win for both parties. Eric Dominguez is our service advisor - he is unflappable and provides courteous professional service even when he is swamped with other customers. BMW of Austin is a winner in every respect. More

A complete waste of an afternoon We bought a used bmw. It had some strange warning lights on. We were told to take it to a bmw service department to find out what was going on. We arr We bought a used bmw. It had some strange warning lights on. We were told to take it to a bmw service department to find out what was going on. We arrived today at 130 and explained the situation. We asked if we should leave the car or wait. We were told it wouldn't take long, we should wait. We did. For 2 hours. We checked periodically to see what was happening. We never got an answer other than it wouldn't be long and they would find the guy who was working on it. At 330, we still had no answers, and the man who took our car had still not been located. We said we just wanted our car back. We then found out that no one had even looked at the car yet. Again, we said we just wanted our car back. We were assured it was on its way and would be there in a few minutes. We continued to wait. At 400, a different man pulled our car up. When we asked for our car back, they decided to check it out. He explained which items showed an error when he checked. We took the car and left. I will drive to San Antonio bmw to find out what needs to be fixed rather than endure this service department again. More