BMW of Austin

Excellent service at BMW of Austin I received excellent service from Troy Massey at BMW of Austin. He went through all the options with us. He is very responsive to the emails as well. I received excellent service from Troy Massey at BMW of Austin. He went through all the options with us. He is very responsive to the emails as well. All my questions were answered and I am very happy with my experience. More

Service Good! - Sales BAD!!!!! 3 yrs ago I called BMW of Austin. I explained the car we wanted, went through all the options, and my sales person quoted a price. I didn't negotiate 3 yrs ago I called BMW of Austin. I explained the car we wanted, went through all the options, and my sales person quoted a price. I didn't negotiate as it was one of my first leasing experiences. Now our lease is coming due and we want the same car, just a 2016 model (now the 340i which is exactly the same price). I called my sales person, gave him the specs and asked if we could reduce the down payment and monthly price since we are current lessees. He e-mails a quote with a car that doesn't match for a price that is substantially higher than our current payment. I respond and ask him to please quote the exact vehicle we discussed. The next quote says "with those options your payment will be over $800". $800!!!! That's almost $200 more than our current payment. My wife and I jumped online and started doing some research. Turns out we way overpaid on our current lease and foolishly trusted our sales person was giving us a good deal. Wrong! I e-mailed our sales person and explained that I couldn't understand how the price could be so much higher. Again, I get the runaround and one meaningless explanation after another. I e-mailed back and said that I was going to shop other dealers. We'll call the other dealer the "competitor". I spoke with the competitor and they asked me for all the details of the car and our down payment, and immediately gave me back a price of $641 (same amount down as the dealer). $641???? Wait a second, didn't our sales person tell me it would be over $800? Btw, the competitor was going through BMW Financial Services (same as the dealer) and was even offering me the same current lessee BMW special. Once again I e-mailed our sales person and provided all the numbers of the competitor's offer. The one thing we wouldn't get, that BMW of Austin provided last time, was having our windows tinted. We found it cost around $300. So, I offered a deal. If he could beat the competitor's offer and include the window tinting, we would do the deal through BMW of Austin. Back and forth, e-mail after e-mail, repeated questioning from our sales person over the validity of the competitor's offer (even though I offered to show him the paperwork), and false confusion over how they were able to offer me that price. The answer? They weren't adding in tons of hidden costs (more on this in a bit). The last e-mail I received magically reduced his offer to $25 more on the down payment and $667/mo, with a closing sentence of "Hope this earns your business". Earns my business? I'm the one who had to do all the leg work and basically beg BMW of Austin for a reasonable lease deal, and yet somehow with a higher lease price offered to me that's supposed to "earn my business"? I e-mailed back and repeated once again all the numbers (down payment and price per month) we are currently being offered through the competitor, and stated very clearly, "If you can beat this deal and include the window tinting, I will do the deal through BMW of Austin". No response. The next day I followed up with a call and he says he hasn't responded because he's been going through this deal and what he's come up with.... wait for it........ are the same numbers he already e-mailed me about the day before. I said, "You e-mailed that to me yesterday". He says, "Yeah, I don't know how they are doing what they are doing for you, but if that's their offer I guess we'll have to pass." I said I couldn't believe that his manager would let an existing customer walk away over $26/mo and a $25 difference on the down payment, and he said he would call me back after speaking with the "powers that be". He called and said the best they would do would be $662/mo with no change in the down payment. "Why would I pay around $600 more over the course of the lease to do business with him, especially after I've had to go 10 rounds just to get to this point"? Again, I read him the numbers, and said I couldn't understand how he isn't getting the exact same price per month? He questioned the price I gave him and said he is already "well below that price". Well below? That would mean the price per month should be lower! Then he proceeds to tell me all these hidden costs (equating to hundreds of dollars) he is adding in, and I said "Wait, I have my current lease paperwork right here and none of those costs are listed". His response? "We don't disclose all the costs on leases like we do on purchases. It's different paperwork." So, BMW of Austin just told a customer that they charge a bunch of hidden fees and build it into the price of the car without disclosing those "non-car" costs to the customer. Can anyone say illegal? I asked for his manager and was told he would call me back. I e-mailed him this review and said I hope he will make this right. His response said he wouldn't do anything else for me and used scare tactics regarding going with another dealer or the competitor. I have a good relationship with my service guy but as far as sales? RUN! More

Thank you Troy Massey and Travis!!! I wanted to say thanks to Troy Massey and Travis who made my buying experience easy. I was informed of all the updated features and showed how to use I wanted to say thanks to Troy Massey and Travis who made my buying experience easy. I was informed of all the updated features and showed how to use them. The service has always been amazing but working with Troy and Travis made it even better. Thanks to both of you. T More

Lease renewal Troy Massey did a excellent job helping me renew my wife's lease. Very positive experience. Highly recommend him & Bmw of Austin ! Great service & fr Troy Massey did a excellent job helping me renew my wife's lease. Very positive experience. Highly recommend him & Bmw of Austin ! Great service & friendly personnel. More

Lease of 2016 BMW X5 This is my first lease with BMW of Austin after two 7 Series 'gently used' purchases at the dealership. Troy Massey listened to what I wanted, took no This is my first lease with BMW of Austin after two 7 Series 'gently used' purchases at the dealership. Troy Massey listened to what I wanted, took no more than 20 minutes to call me back with options (all within my requests) and I happily drove away that evening with my new X5. Thank you Troy! More

Purchase of 2016 BMW X5 I was expecting 4 to 7 weeks for delivery of an ordered vehicle; however it was in less than three. Troy Massey made this a very easy transaction. I was expecting 4 to 7 weeks for delivery of an ordered vehicle; however it was in less than three. Troy Massey made this a very easy transaction. More

Amazing Experience My husband and I were shopping for a new SUV and Troy Massey was great at being honest and not pushy like the sales people at other car dealerships we My husband and I were shopping for a new SUV and Troy Massey was great at being honest and not pushy like the sales people at other car dealerships we dealt with. He was very knowledgable and made the buying process easy and enjoyable! I highly recommend Troy and BMW of Austin for your next car purchase. More

Great experience at BMW of Austin Troy Massey at BMW of Austin was a great help with the purchase of both of our vehicles. He took the time to show us many different vehicles and let u Troy Massey at BMW of Austin was a great help with the purchase of both of our vehicles. He took the time to show us many different vehicles and let us test drive each one for as long as we needed to make sure we were getting the vehicles we wanted. Everything here has been fantastic from the sales department to the service department. Highly recommended! More

Superb Service When I entered the new sales side a couple of Fridays ago I was feeling discouraged as my old 335 was on the fritz yet again & was faced with the deci When I entered the new sales side a couple of Fridays ago I was feeling discouraged as my old 335 was on the fritz yet again & was faced with the decision that I would have to finally get another vehicle. From Tim (service advisor) to the receptionist, to my salesman Troy Massey my treatment was absolutely superb! I test drove cars, etc & although my schedule is hectic from work Troy made certain to communicate with me via email as I requested to get certain things done. I ended up making a fabulous deal on a brand new 5 Series M Sport that even my credit union was impressed with. I wanted a tint & no problem Troy saw to it that it was done before I picked the car up. I was also surprised that the night of delivery I was not just signing & told goodbye but received a tutorial from an awesome guy who helped me synch my phone & my favorite radio stations. I've been in customer service for 13 yrs & I hold ppl to higher standard, so when I say they are fab, THEY REALLY ARE! First class care & as long as I'm in Texas I will not buy any place else. Btw I love my car!! (Wink) More

"Syndi Eastty was fantastic" Syndi and BMW of North Austin made my experience enjoyable and certainly memorable. Syndi demonstrated patience; she was knowledgeable; and most of al Syndi and BMW of North Austin made my experience enjoyable and certainly memorable. Syndi demonstrated patience; she was knowledgeable; and most of all she was helpful every step of the way while leasing my new BMW X5. I look forward to working with Syndi again and will certainly recommend her to friends and family. More