BMW of Austin

Great experience from BMW Austin to pickup in Germany I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the enti I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the entire process seamless. Since I am retired, I live between two states. When I started my buying process, I was not sure where I was going to purchase the car, and Troy gave me 100% attention, even though he knew in the end I might not purchase from him. Initially, I decided to purchase in another state and Troy was completely supportive and offered to continue to help in any way. After a frustrating experience with the other dealership, I called up Troy and within an hour he returned my call and picked up right where we had left off. He took extra time to review my requirements, documenting any changes in email and ensuring I was happy and all my questions were met along the way. Troy was very knowledgeable about the Germany purchase option and kept us informed throughout the process. Everyone at the dealership was friendly and helpful. I definitely received the white glove experience you would expect from BMW. I would definitely recommend Troy for an excellent BMW experience. Thank you Troy! More

Total trust Troy Massey at Austin BMW makes buying a car a pleasure. His attitude and knowledge are superior to other car salesman I have dealt with. One of the q Troy Massey at Austin BMW makes buying a car a pleasure. His attitude and knowledge are superior to other car salesman I have dealt with. One of the qualities that Troy possesses is his ability to work with others at BMW of Austin. He is well liked and respected by his peers. I just purchased my fourth BMW from Troy and will continue to do so More

BMW of Austin - Great Customer Experience! Charlie was really helpful throughout the process and also made sure that I had all required information before I decide on the car. The signing proce Charlie was really helpful throughout the process and also made sure that I had all required information before I decide on the car. The signing process was quick and easy and took less than 2 hours to get everything done. Overall, I am happy to own a BMW through this dealership and expect nothing less in future as far as service and other requests are concerned. More

Professional, knowleadgeble and courteous I just bought my first BMW X3 last week. The whole process from the beginning of customizing my own car to the end of acquiring the car was pain-fre I just bought my first BMW X3 last week. The whole process from the beginning of customizing my own car to the end of acquiring the car was pain-free. The whole BMW team works together so well that I am 100% satisfied. More

Professional and Courteous From the minute we walked in, we were treated well and received exactly the amount of attention you would want at a dealership. No hard sell, no sales From the minute we walked in, we were treated well and received exactly the amount of attention you would want at a dealership. No hard sell, no salesperson hovering as you drive. We worked with Troy in sales and Brett in finance, and both were wonderful to deal with. Everyone else at the dealership was polite and helpful. More

Awesome Cars and awesome service experience! Being new to Austin, and having had a bad experience with another car dealer a few days back, I wasn't expecting much from BMW Austin either. Howeve Being new to Austin, and having had a bad experience with another car dealer a few days back, I wasn't expecting much from BMW Austin either. However, from the moment I showed interest in buying the car, till the moment I actually bought it, in fact even after that, I have been pleasantly surprised and impressed with the level of customer service that this dealership provides . My service adviser was Charlie Baze, and he made sure I got the best deal and went out of his way in making the whole purchase process extremely convenient. All the other staff members at BMW Austin were also extremely courteous and attentive to my needs. All in all, it was a five star experience while buying a five star car! More

Everyone is courteous, and helpful I love this dealership, everyone is courteous and helpful. This is my second purchase from this dealership, and my third car to be serviced with them I love this dealership, everyone is courteous and helpful. This is my second purchase from this dealership, and my third car to be serviced with them. I am always happy with the dealership. They treat me as nice as they do anyone else even though I'm buying a 3 series. More

Horrible Experience with an Insurance Claim This was one of the worst customer service experiences I've had. I took my car after an accident to have the mechanical work done. I thought everythin This was one of the worst customer service experiences I've had. I took my car after an accident to have the mechanical work done. I thought everything was fine until I took the car to a body shop since BMW of Austin doesn't do body work. The body shop said BMW of Austin missed some mechanical work and were also holding onto some funds from All State and that BMW of Austin would not return their phone calls. I had to make several phone calls and get an All State manager involved in order to get those funds returned. The service advisor said "I didn't talk to the shop" and "maybe the additional damage was done after we did our work". The service manager responded with "sorry you're having problems" and "I don't know what happened, maybe it's the accounting departments fault". A second email from the manager resulted in "the accounting department has no record of any discrepancy" I find that difficult to believe after what I was told by both All State and the body shop. At no point in time did the dealership take ownership of the problem on any level. They gave me zero reassurance that this was a fluke and that the process to resolve these issues will be examined. Worst of all, they lacked the decency to give a sincere apology for at the very least delaying my repairs for a week. More

Great Experience! Charlie Baze was a pleasure to work with. He was very patient handling our transaction 1 hour to close and my wife not being able to decide on a colo Charlie Baze was a pleasure to work with. He was very patient handling our transaction 1 hour to close and my wife not being able to decide on a color. They were fair with our trade-in and thoroughly walked us through our first BMW lease. More

BMW i8 Just bought an i8 from BMW Austin--Troy Massey to be exact. My wife and I really enjoyed the experience of purchasing from BMW Austin. We've dealt wit Just bought an i8 from BMW Austin--Troy Massey to be exact. My wife and I really enjoyed the experience of purchasing from BMW Austin. We've dealt with Troy and the dealership several times now and have always been very satisfied. The service department at BMW Austin is also incredible. I highly recommend this dealership for anyone in the market for a BMW More