BMW of Austin

Amazing experience - zero hassle, zero stress I found a car I really liked online, and based on reviews I saw here, I walked in and asked for Troy. Glad I did, he was the nicest, most genuine car I found a car I really liked online, and based on reviews I saw here, I walked in and asked for Troy. Glad I did, he was the nicest, most genuine car salesman I've ever met. Within 5 minutes I was driving said car around town, and within 20 minutes I shook Troy's hand on a deal. He gave me exactly what I asked for on my trade, and the car I got was priced well below market (according to KBB). Amazing deal, great customer service, thanks for everything! More

Great Experience With Certified Pre-Owned Department I had a terrific experience purchasing a 2014 328d Wagon from Troy Massey in the Certified Pre-Owned Department of BMW of Austin. From start to finis I had a terrific experience purchasing a 2014 328d Wagon from Troy Massey in the Certified Pre-Owned Department of BMW of Austin. From start to finish it is the best car buying experience that I have had. More

The Best! What can I say? 3rd car purchased from Troy Massey pretty much says it all. Great job Troy! Can't wait for the 4th one. Nancy W What can I say? 3rd car purchased from Troy Massey pretty much says it all. Great job Troy! Can't wait for the 4th one. Nancy W More

A stressful situation turned out to be an awesome experience I came to BMW of Austin with a friend. I was in a situation that had me stuck with a car with lots of negative equity. I didn't know how I was going t I came to BMW of Austin with a friend. I was in a situation that had me stuck with a car with lots of negative equity. I didn't know how I was going to get out this situation. The car note was eating me alive. Troy went above and beyond to help me out of that situation. I was able to trade in the car and my paid off vehicle and come out of it better with a 2016 BMW certified pre owned 302i sedan. I love my new car. It fits me and the note is much more manageable. The financing was great as well. I was able get a great rate at 0.9%. A stressful situation turned into a blessing in disguise. I am thankful to Troy. Everyone that I met at the BMW of Austin are great and very helpful. You feel welcome when you walk in the door. This will definitely not be my last BMW. I plan on upgrading in a few years after I pay off Ms. Ebony. That's her name :) More

Seamless Car Buying Love the people at BMW of Austin. They made my experience so simple and painless - not what I have encountered in the past when buying a car. Troy Mas Love the people at BMW of Austin. They made my experience so simple and painless - not what I have encountered in the past when buying a car. Troy Massey worked to make it happen, and everyone I encountered was so helpful! More

BMW Austin Delivers! I cannot say enough about the superior service at BMW Austin! I have recently leased my 3rd BMW and it was a true pleasure. I work many hours but my s I cannot say enough about the superior service at BMW Austin! I have recently leased my 3rd BMW and it was a true pleasure. I work many hours but my sales guy, Troy Massey worked with me and went over and above to help me find the right BMW, all the while making the process seamless. The finance manager was great and explained everything to me clearly. The young lady who went over the features of the car was super knowledgable and friendly.Thank you BMW. More

Highly Recommend I recently decided to purchase a new car from BMW of Austin. From the moment I walked in, I was highly impressed with the level of service and knowled I recently decided to purchase a new car from BMW of Austin. From the moment I walked in, I was highly impressed with the level of service and knowledge from my salesman Troy. He helped me decide on all the necessary decisions I needed to custom make an order my brand new 2017 BMW. He was in contact with me during the entire process from placing the order to keeping me informed of the shipment date and then most importantly, the delivery and pick up of my car. I always felt from him and everyone at the dealership as if I was the most important customer they had. Most importantly, the day I went in to pick up my car, all the people involved made the final step easy and painless. All questions were answered and I never felt pressured. It was truly a hassle-free experience and without hesitation, I highly recommend this dealership! I am 100% satisfied with my car, the dealership, the entire staff and my experience. More

BMW of Austin takes the fear out of car buying for a Female. I can't say enough nice things about BMW of Austin. Their professionalism, their service, and their desire to make buying a vehicle seamless. First I can't say enough nice things about BMW of Austin. Their professionalism, their service, and their desire to make buying a vehicle seamless. First of all I was looking at Audi, BMW and Volvo. I have to say Troy Massey is what every dealership should have in a sales consultant but doesn't! The more I talked with Troy, the more I was moving toward BMW. He went through all the details and never left anything to guess. I decided to order a BMW when I didn't find the right X1 I wanted on the lot. Troy updated me every step of the way! He emailed when it was on the assembly line. When it was done with paint and headed to the port, when it was crossing the ocean to having arrived at the port...and finally when to expect it in Austin! Troy even sent me the VIN number so I could have my car insurance ready. Then the gentleman who explained my lease, Brett Swanson was THE FIRST car financial rep I'd ever experienced of not trying to oversell all the options to be added to the lease. I was gritting my teeth expecting it to be a painful process (Most dealerships try to take advantage of female buyers) but Brett didn't move through everything at a fast pace trying to get me confused and to sign off on added options. He was honest, direct, and explained each option and why. When I didn't want an option he accepted the "No" and didn't try to press it. Next it was on to taking possession where, Maja Guiamelon guided me through the vehicle and it's workings. She went through the car and answered all my questions and never once seemed impatient which is impressive when you think about it. She took all the time needed, plus BMW Austin has a follow up appointment to go over any questions you have after you've had a few weeks to drive your new vehicle. But all of this started with Troy Massey who I have to thank for turning car buying into a comfortable and fun experience. More

Great Experience Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the fea Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the features I wanted - but when I let him know this was my plan -- he emailed me at 11 p.m. to ask if I would give him the opportunity to find the car I wanted - sure, what would it hurt, right? Well - he called the next day and located my car "on the boat" - I had to wait about a week and half (I was in no hurry) - but he got it here and I picked it up all ready to go - 0 miles; tinted windows -- which I realize is pretty standard -- but Troy - and really everyone from the front desk to the financing guy to the gal that went over all the features with me - everyone was super nice, super accommodating and sure to make me feel welcome and said "thank you for my business". -- My first experience buying/driving a BMW and I don't regret a thing!! - Good stuff :) More

Buying at BMW of Austin is so simple! I love buying my cars at BMW of Austin! I just bought my 4th car here and I won't go anywhere else! I love my sales person Troy Massey! Everyone at BM I love buying my cars at BMW of Austin! I just bought my 4th car here and I won't go anywhere else! I love my sales person Troy Massey! Everyone at BMW of Austin is friendly and helpful! The service department is beautiful! Everyone is helpful and friendly! More