BMW of Austin

Highly Recommend I recently decided to purchase a new car from BMW of Austin. From the moment I walked in, I was highly impressed with the level of service and knowled I recently decided to purchase a new car from BMW of Austin. From the moment I walked in, I was highly impressed with the level of service and knowledge from my salesman Troy. He helped me decide on all the necessary decisions I needed to custom make an order my brand new 2017 BMW. He was in contact with me during the entire process from placing the order to keeping me informed of the shipment date and then most importantly, the delivery and pick up of my car. I always felt from him and everyone at the dealership as if I was the most important customer they had. Most importantly, the day I went in to pick up my car, all the people involved made the final step easy and painless. All questions were answered and I never felt pressured. It was truly a hassle-free experience and without hesitation, I highly recommend this dealership! I am 100% satisfied with my car, the dealership, the entire staff and my experience. More

BMW of Austin takes the fear out of car buying for a Female. I can't say enough nice things about BMW of Austin. Their professionalism, their service, and their desire to make buying a vehicle seamless. First I can't say enough nice things about BMW of Austin. Their professionalism, their service, and their desire to make buying a vehicle seamless. First of all I was looking at Audi, BMW and Volvo. I have to say Troy Massey is what every dealership should have in a sales consultant but doesn't! The more I talked with Troy, the more I was moving toward BMW. He went through all the details and never left anything to guess. I decided to order a BMW when I didn't find the right X1 I wanted on the lot. Troy updated me every step of the way! He emailed when it was on the assembly line. When it was done with paint and headed to the port, when it was crossing the ocean to having arrived at the port...and finally when to expect it in Austin! Troy even sent me the VIN number so I could have my car insurance ready. Then the gentleman who explained my lease, Brett Swanson was THE FIRST car financial rep I'd ever experienced of not trying to oversell all the options to be added to the lease. I was gritting my teeth expecting it to be a painful process (Most dealerships try to take advantage of female buyers) but Brett didn't move through everything at a fast pace trying to get me confused and to sign off on added options. He was honest, direct, and explained each option and why. When I didn't want an option he accepted the "No" and didn't try to press it. Next it was on to taking possession where, Maja Guiamelon guided me through the vehicle and it's workings. She went through the car and answered all my questions and never once seemed impatient which is impressive when you think about it. She took all the time needed, plus BMW Austin has a follow up appointment to go over any questions you have after you've had a few weeks to drive your new vehicle. But all of this started with Troy Massey who I have to thank for turning car buying into a comfortable and fun experience. More

Great Experience Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the fea Troy Massey did a great job - I was really close to driving to Houston to buy my BMW 320i - since Austin didn't have a car on the lot that had the features I wanted - but when I let him know this was my plan -- he emailed me at 11 p.m. to ask if I would give him the opportunity to find the car I wanted - sure, what would it hurt, right? Well - he called the next day and located my car "on the boat" - I had to wait about a week and half (I was in no hurry) - but he got it here and I picked it up all ready to go - 0 miles; tinted windows -- which I realize is pretty standard -- but Troy - and really everyone from the front desk to the financing guy to the gal that went over all the features with me - everyone was super nice, super accommodating and sure to make me feel welcome and said "thank you for my business". -- My first experience buying/driving a BMW and I don't regret a thing!! - Good stuff :) More

Buying at BMW of Austin is so simple! I love buying my cars at BMW of Austin! I just bought my 4th car here and I won't go anywhere else! I love my sales person Troy Massey! Everyone at BM I love buying my cars at BMW of Austin! I just bought my 4th car here and I won't go anywhere else! I love my sales person Troy Massey! Everyone at BMW of Austin is friendly and helpful! The service department is beautiful! Everyone is helpful and friendly! More

We could not be more satisfied! We had the best experience thanks to Troy! We haven't regretted our choice yet! This was a no hassle transaction. Yay!! We love our BMW X3! :) We had the best experience thanks to Troy! We haven't regretted our choice yet! This was a no hassle transaction. Yay!! We love our BMW X3! :) More

Easy and smooth. A trustworthy and great place to buy a car. From a woman who does not enjoy the process of buying a car Troy made it easy. Being able to deal with op A trustworthy and great place to buy a car. From a woman who does not enjoy the process of buying a car Troy made it easy. Being able to deal with openess and honesty and not all of the hangling was refreshing. I love my car and the smoothness of them taking the time to teach me and format the new technology. This is a class dealership I highly recommend. More

Not a good buying experience The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many of the items in which I asked for were either not clearly stated to me or just outright ignored. Live and learn. I will not be buying a BMW from this dealership again. The vehicle continues to surprise me with items that are missing or messed up on a day to day basis. It even has prior damage that was not disclosed to me and apparently covered up so I wouldn't notice. Wish I had done better on my end but I also failed. Easily the worst automotive buying experience I have had and now regret. Again, live and learn but I have learned, now, I have to live with the mistake. More

Great experience! Troy Massey, my sales advisor, guided me through the process of purchasing my first BMW. He was knowledgeable, helpful and made the experience enjoya Troy Massey, my sales advisor, guided me through the process of purchasing my first BMW. He was knowledgeable, helpful and made the experience enjoyable. Everyone was friendly and courteous. i'm looking forward to a continuing relationship. More

It was a great experience with a good contract. 1:it was a good attention 2:the car is excellent 3:Javier he gave me a good service They gave m a good service I really like it 1:it was a good attention 2:the car is excellent 3:Javier he gave me a good service They gave m a good service I really like it More

New BMW purchase I am so excited to recently purchase/leased a new BMW. It has a been week today since I drove it off the lot and I could not be happier. Of course the I am so excited to recently purchase/leased a new BMW. It has a been week today since I drove it off the lot and I could not be happier. Of course the BMW speaks for itself but the service and process of the purchase was flawless. If you would like quality service and expert. customer service head over to BMW of Austin and ask for Troy Massey. More