BMW of Austin

A monopoly that doesn’t act like one! BMW Austin pretty much has a monopoly in Austin - but they sure don’t act that way! I’ve now bought 3 BMWs from Troy Massey and have experienced abso BMW Austin pretty much has a monopoly in Austin - but they sure don’t act that way! I’ve now bought 3 BMWs from Troy Massey and have experienced absolutely first-rate sales, financing, delivery and service. They are friendly, knowledgeable, well-trained, and customer-focused. The facilities are impeccable and impressive in scale/scope. 100% satisfied! More

Buying our new BMW X5 Troy Massey was great to work with. I Feel we were able to negotiate a good deal for our new BMW x5. Would recommend BMW of Austin and Troy Massey to Troy Massey was great to work with. I Feel we were able to negotiate a good deal for our new BMW x5. Would recommend BMW of Austin and Troy Massey to anybody shopping for a BMW. More

2018 X5 Thanks to Troy Massey, BMW of Austin for his patience and guidance as we went through the car buying process again. When we couldn’t find just what w Thanks to Troy Massey, BMW of Austin for his patience and guidance as we went through the car buying process again. When we couldn’t find just what we wanted in the local area, Troy recommended we simply order a car and it would only take 6-8 weeks for delivery. Our X5 arrived a little ahead of schedule, outfitted the way we wanted, and BMW of Austin made sure we were satisfied and familiar with the vehicle's operation before driving off. Great experience! More

professional dealing with salesmen.Troy Massey Troy Massy was a pleasure to deal with-helped set up bmw genius.Would recommend Troy Massey to friends buying a new car.Thank You Troy Massy was a pleasure to deal with-helped set up bmw genius.Would recommend Troy Massey to friends buying a new car.Thank You More

Purchase of newX3 Mike Hanaway at BMW of Austin was so helpful and guided us through the ordering process and purchase of out new BMW, And we love the vehicle. Mike Hanaway at BMW of Austin was so helpful and guided us through the ordering process and purchase of out new BMW, And we love the vehicle. More

Very pleasant buying experience My salesman Mike Hanaway was very knowledgeable and helpful. Overall, it was a very good and pleasurable experience. Will definitely buy again from My salesman Mike Hanaway was very knowledgeable and helpful. Overall, it was a very good and pleasurable experience. Will definitely buy again from this dealership. More

Great service While service is great, a special tip of the hat to Mike Hanaway, Internet Sales Manager, who always makes it easy to buy BMW over any other vehicle. While service is great, a special tip of the hat to Mike Hanaway, Internet Sales Manager, who always makes it easy to buy BMW over any other vehicle. I have no idea who Sean Weaver is. More

Troy Massey took care of me I bought my BMW on the last day of the year. Although it was probably the busiest day of the year, Troy took a lot of time with me. He did multiple co I bought my BMW on the last day of the year. Although it was probably the busiest day of the year, Troy took a lot of time with me. He did multiple computer searches, took me out to the inventory lot to see several cars, and patiently hung in there while I drove a few of them. He made sure I got every price break available. He's a good guy I would recommend to anyone. More

Internet Purchase This was my first internet type purchase of a vehicle. My experience with Mike Hanaway was very impressive. Being outside of Austin, I had several que This was my first internet type purchase of a vehicle. My experience with Mike Hanaway was very impressive. Being outside of Austin, I had several questions and he responded promptly. You don't want to make the drive if your not getting the answers or the deal you need right? Using the internet/email/phone, you think of questions over a couple of days to ask in lieu of being onsite with anxiety if you thought of all the questions. Bottom line, had the conversations and got the answers needed, I knew what I wanted, knew I was getting the deal I wanted, and we're done. Once last advantage was they nearly had all the paperwork was ready once I got there and I was on my way. I would highly recommend BMW Austin and Mike for future business. More

Don't do business of any type with this dealership! I will NEVER buy another car from this dealership. I've bought two and all I've gotten both times is lies. The first time I owned the car for 7 months I will NEVER buy another car from this dealership. I've bought two and all I've gotten both times is lies. The first time I owned the car for 7 months and it was in the shop every week to week and a half. I finally threatened to contact my lawyer and get a hold of the contacts I have with BMW corporate. They then seemed to make it right by transferring my very large down payment into another car on the lot. At this point I was very hesitant to buy another car from them, but I didn't have a choice. I searched for a month to find one and finally settled on a CPO because I was told that it would extend the factory bumper to bumper warranty out to 75,000 miles. I brought it in to check the breaks, which I've been complaining about since I bought the car, a year ago, and they let me know that CPO doesn't cover anything other than the engine and transmission. So, I inquire about the coverage that I have with the maintenance warranty that I purchased because of the promise that it covered breaks. It only covers pads! So, if you want cars with issues and you have to fight to get anything done with your superior driving machine.... Come here! You are garunteed a headache, stress, and a healthy dose of lies. That being said, Alan Solis in service has endured all of my angry rants for the last 2 years and done his best to make everything as positive as possible. More