BMW of Austin

Great service While service is great, a special tip of the hat to Mike Hanaway, Internet Sales Manager, who always makes it easy to buy BMW over any other vehicle. While service is great, a special tip of the hat to Mike Hanaway, Internet Sales Manager, who always makes it easy to buy BMW over any other vehicle. I have no idea who Sean Weaver is. More

Troy Massey took care of me I bought my BMW on the last day of the year. Although it was probably the busiest day of the year, Troy took a lot of time with me. He did multiple co I bought my BMW on the last day of the year. Although it was probably the busiest day of the year, Troy took a lot of time with me. He did multiple computer searches, took me out to the inventory lot to see several cars, and patiently hung in there while I drove a few of them. He made sure I got every price break available. He's a good guy I would recommend to anyone. More

Internet Purchase This was my first internet type purchase of a vehicle. My experience with Mike Hanaway was very impressive. Being outside of Austin, I had several que This was my first internet type purchase of a vehicle. My experience with Mike Hanaway was very impressive. Being outside of Austin, I had several questions and he responded promptly. You don't want to make the drive if your not getting the answers or the deal you need right? Using the internet/email/phone, you think of questions over a couple of days to ask in lieu of being onsite with anxiety if you thought of all the questions. Bottom line, had the conversations and got the answers needed, I knew what I wanted, knew I was getting the deal I wanted, and we're done. Once last advantage was they nearly had all the paperwork was ready once I got there and I was on my way. I would highly recommend BMW Austin and Mike for future business. More

Don't do business of any type with this dealership! I will NEVER buy another car from this dealership. I've bought two and all I've gotten both times is lies. The first time I owned the car for 7 months I will NEVER buy another car from this dealership. I've bought two and all I've gotten both times is lies. The first time I owned the car for 7 months and it was in the shop every week to week and a half. I finally threatened to contact my lawyer and get a hold of the contacts I have with BMW corporate. They then seemed to make it right by transferring my very large down payment into another car on the lot. At this point I was very hesitant to buy another car from them, but I didn't have a choice. I searched for a month to find one and finally settled on a CPO because I was told that it would extend the factory bumper to bumper warranty out to 75,000 miles. I brought it in to check the breaks, which I've been complaining about since I bought the car, a year ago, and they let me know that CPO doesn't cover anything other than the engine and transmission. So, I inquire about the coverage that I have with the maintenance warranty that I purchased because of the promise that it covered breaks. It only covers pads! So, if you want cars with issues and you have to fight to get anything done with your superior driving machine.... Come here! You are garunteed a headache, stress, and a healthy dose of lies. That being said, Alan Solis in service has endured all of my angry rants for the last 2 years and done his best to make everything as positive as possible. More

Terrific Experience From the first phone call to pulling out in my brand new 430, my experience with BMW Austin was terrific. Mark McDaniel was an expert and a true pleas From the first phone call to pulling out in my brand new 430, my experience with BMW Austin was terrific. Mark McDaniel was an expert and a true pleasure to work with. I highly recommend this dealership. More

Positive Experience I was not looking forward to buying my car in the US, due to past experiences at dealerships. My last BMW was purchased in Germany where there is no I was not looking forward to buying my car in the US, due to past experiences at dealerships. My last BMW was purchased in Germany where there is no pressure from the sales people. I am happy to report that my experience here was almost as pleasant as it was in Germany, minus not being taken out to lunch. Every thing went smoothly and we drove off. More

New Car Purchase I worked with Mark McDaniel at the Austin Dealership from start to finish. The purchase went without a hitch! The other staff were very helpful an I worked with Mark McDaniel at the Austin Dealership from start to finish. The purchase went without a hitch! The other staff were very helpful and friendly. A POSITIVE NEW CAR PURCHASE EXPERIENCE! More

430i Gran Coupe The service Mike Hanaway provided was remarkable. I never felt like I was being haggled or pressured which I detest. He scored a 10 in my opinion f The service Mike Hanaway provided was remarkable. I never felt like I was being haggled or pressured which I detest. He scored a 10 in my opinion for salesmanship. He followed-up after the sale to ensure I was happy and did not have any questions regarding the features of my new car. I was very satisfied with the overall experience. Jeannette More

Very professional people I drove to Austin from San Antonio to buy this car from Mike Hanaway and his staff. They did all of the paperwork while I was in transit so my time t I drove to Austin from San Antonio to buy this car from Mike Hanaway and his staff. They did all of the paperwork while I was in transit so my time there was spent effectively. This was a very positive experience. More

New car purchase As usual, mike Hanaway was very gracious and hospitable upon greeting us to dealership again. He was up to date with his inventory and was able to fin As usual, mike Hanaway was very gracious and hospitable upon greeting us to dealership again. He was up to date with his inventory and was able to find the new Bmw 4 series for our daughter. Once we got the right vehicle for her the subsequent paperwork and delivery of the vehicle was seamless and smooth. We all left the dealership very satisfied and reassured that we received the best service possible. We didnt come from San Antonio and Dallas for any other reason except knowing that Mike will take care of us. This is our third BMW from this dealership and many more because of sales people like Mike. Great job and thanks again! More