BMW of Austin

Great, as always They are pros in every sense of the word. They run a tight ship professionally, with a sense of unmatched civility and politesse. Sans pareil in th They are pros in every sense of the word. They run a tight ship professionally, with a sense of unmatched civility and politesse. Sans pareil in the automotive sphere. More

THE. VERY. BEST. I've been with the Austin BMW dealership through 2 completely different BMW vehicles. I came back the 2nd time because of their AMAZING customer servi I've been with the Austin BMW dealership through 2 completely different BMW vehicles. I came back the 2nd time because of their AMAZING customer service and vehicle maintenance. I've owned many high-end vehicles...Jaguar, Porsche, Corvette...and multiple high-end "muscle/sports cars...Ford, Buick/Chevrolet, Dodge, Infiniti......and at least another 1/2 dozen I can't remember...This dealership is the right place to be. More

BMW of Austin Great and fast service by both Charlie Brown salesman and Jess his manager. I come in and they help me and explain to me very clear what I am looking Great and fast service by both Charlie Brown salesman and Jess his manager. I come in and they help me and explain to me very clear what I am looking for from beginning. Also the specialist Josh is wonderful, when I pick up my car he go over every detail of the car. Thanks Andre More

Professional and thorough team From our Day One drop-in visit with Troy Massey to finalizing our 2018 X5/50i purchase two weeks later, with both Troy and Josh, our experience with B From our Day One drop-in visit with Troy Massey to finalizing our 2018 X5/50i purchase two weeks later, with both Troy and Josh, our experience with BMW Austin exceeded our expectations. (As a long term Lexus/RCF fanatic, it was a big leap over for me.) They provided incredible, professional services throughout the purchasing process. Troy was great in helping us select the perfect vehicle that included a long list of "must have" features. Josh provided a thorough overview of the vehicle and its many incredible tech features. We highly recommend BMW Austin and its friendly, helpful staff. More

Great Customer Service ALWAYS! I am a loyal BMW girl! First because I have loved every BMW I've owned. Secondly, because the staff at BMW of Austin on McNeil Road are awesome. Charl I am a loyal BMW girl! First because I have loved every BMW I've owned. Secondly, because the staff at BMW of Austin on McNeil Road are awesome. Charlie Baze, Internet Sales Mgr., was incredibly helpful, knowledgable, kind & patient with me. It's the first time I have leased a BMW and Charlie helped me every step on the way. Josh Wheelock worked with me on the Financing. He was patient and helpful as well. Last but not least, Scott Liedke my Service Advisor for the past 10+ years is totally awesome. Scott always takes good care of me and my cars. If my service appointment is short I wait in the comfortable lounge area where you can enjoy free beverages, snacks, WiFi, TV, Massage Chairs and more. If my service appointment is going to take a while I get a free loaner car. Outstanding Customer Service abounds! More

Everyone was friendly and helpful Most issues resolved except for the most recent. My contract, on the original contract, the print was light so a new contract (second copy) was made Most issues resolved except for the most recent. My contract, on the original contract, the print was light so a new contract (second copy) was made which had a darker print and was easier to read. However when I received the second copy of my contract I noticed that the length of my maintenance coverage was not the same as it was on the original contract (1st Copy) The original copy (1st copy) was 5 years and 75000 miles The 2nd copy is for 3 years and 36000 and I financed the BMW for 5 years. I want the original 5 year /7500 back. Also the touchup paint and repair on the RH Rear door and some minor starches on the truck lid otherwise it went oK More

Best car-buying experience We decided that our 6-year old BMW Sportwagon had served us well and it was time for an upgrade. We “built our own” X2 on the website a hundred times, We decided that our 6-year old BMW Sportwagon had served us well and it was time for an upgrade. We “built our own” X2 on the website a hundred times, as you do, before exploring some numbers on USAA’s site. Mike Hanaway contacted us right away, and we stopped dreaming and made this happen. Mike is so easy to talk to. We walked away from the ordering process understanding everything and being excited about our new car. He kept us informed of every step in the process. Upon delivery, Josh Leggett walked us through the controls and taught us how to customize the car exactly the way we wanted it. Brett Swanson made even the financing a (relatively) painless process! We already know that BMW of Austin provides first class service on vehicles, so we are all set. More

Purchase of 2018 BMW 440i Coupe from Mark McDaniel Outstanding sales experience with BMW Austin. Mark McDaniel was just great. No pressure, answered all our questions and the dealership treated us fa Outstanding sales experience with BMW Austin. Mark McDaniel was just great. No pressure, answered all our questions and the dealership treated us fairly on trade in and sales price. Would definitely recommend them and even more so recommend Mark. More

Loving my 2018 X2 This is my 2nd BMW after purchasing and owning an X1 for the past 5 years. The buying experience was easy, fast and working with Troy Massey was GREA This is my 2nd BMW after purchasing and owning an X1 for the past 5 years. The buying experience was easy, fast and working with Troy Massey was GREAT - on both purchases! He listened to my needs, offered suggestions without any pressure, answered all my questions and was patient with my negotiation and buying decision. If you're in the market for a new BMW - make an appointment with Troy!! More

Wonderful customer service Mike Hanaway and the staff at Austin BMW were very helpful and customer driven. My wife and I were overwhelmed by the excellent custoner service. We w Mike Hanaway and the staff at Austin BMW were very helpful and customer driven. My wife and I were overwhelmed by the excellent custoner service. We will definitly return for future purchases. More