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BMW of Austin
Austin, TX
968 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 968 reviews
July 21, 2018
No hype no hassle A good dealer should make car buying as painless as possible, listen carefully to the customer to determine his wants and needs, explain options, make A good dealer should make car buying as painless as possible, listen carefully to the customer to determine his wants and needs, explain options, make suggestions, but never try to sell something it’s clear the customer doesn’t care about. Troy listened to me, explained my options, found my car, offered a good price, and made car buying a pleasant experience. More
by Pluto
Employees Worked With
Troy Massey
July 19, 2018
Best car buying experience in town I've been with BMW of Austin for over 12 years and have always been treated with the utmost respect and kindness. From the second I walk into the doo I've been with BMW of Austin for over 12 years and have always been treated with the utmost respect and kindness. From the second I walk into the door, I'm always greeted with a warm smile and quickly connected with my sales associate, Troy Massey. He always walks me through the entire car buying process, making sure I fully understand the financial details of my purchase. I always leave the dealership feeling well taken care of and would highly recommend BMW of Austin to anyone looking for a satisfying car buying experience. More
by Lhoney83
Employees Worked With
Troy Massey
July 19, 2018
Always considerate and thinking of the customer I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is always with the customer, with patience, interest in their needs, and pleasant to do business with. Having purchased several new cars over time and at 3 other brands, the customer experience at BMW of Austin is strong, equal to and in many ways better than other dealership experiences I have had. When service is needed on a leased vehicle, their loaner program is A+. This most recent experience, the car I was interested in was in the middle of the showroom floor, yet without even asking they recommended a test drive and moved it to the parking lot. Being in customer support for industry myself, I know that customer satisfaction is not any one thing, its hundreds of little actions, and focus on the details that matter to the customer. More
by Larrybz
Employees Worked With
Troy Massey
July 09, 2018
Always the best! Our family has bought many BMWs from the dealership - Troy Massey has handled all of our sales. We even picked up a car in Germany several years ago Our family has bought many BMWs from the dealership - Troy Massey has handled all of our sales. We even picked up a car in Germany several years ago. The experience of buying is alway consistent and the service makes the longterm ownership a no-brainer. Even though there is now a 2nd dealership in Austin, I didn't even check it out because of the excellent experience I have always had at this dealership. You can not go wrong - you owe to yourself to meet with Troy before you decide to look elsewhere. More
by bmwaustin2018buyer
Employees Worked With
Troy Massey
July 08, 2018
Great, as always They are pros in every sense of the word. They run a tight ship professionally, with a sense of unmatched civility and politesse. Sans pareil in th They are pros in every sense of the word. They run a tight ship professionally, with a sense of unmatched civility and politesse. Sans pareil in the automotive sphere. More
by Guitot3
Employees Worked With
Tim Montgomery
July 07, 2018
THE. VERY. BEST. I've been with the Austin BMW dealership through 2 completely different BMW vehicles. I came back the 2nd time because of their AMAZING customer servi I've been with the Austin BMW dealership through 2 completely different BMW vehicles. I came back the 2nd time because of their AMAZING customer service and vehicle maintenance. I've owned many high-end vehicles...Jaguar, Porsche, Corvette...and multiple high-end "muscle/sports cars...Ford, Buick/Chevrolet, Dodge, Infiniti......and at least another 1/2 dozen I can't remember...This dealership is the right place to be. More
by RS
Employees Worked With
Charles Bellinger, Josh (Montana), Rick, Alex
July 06, 2018
BMW of Austin Great and fast service by both Charlie Brown salesman and Jess his manager. I come in and they help me and explain to me very clear what I am looking Great and fast service by both Charlie Brown salesman and Jess his manager. I come in and they help me and explain to me very clear what I am looking for from beginning. Also the specialist Josh is wonderful, when I pick up my car he go over every detail of the car. Thanks Andre More
by Andre
Employees Worked With
Jess
July 05, 2018
Professional and thorough team From our Day One drop-in visit with Troy Massey to finalizing our 2018 X5/50i purchase two weeks later, with both Troy and Josh, our experience with B From our Day One drop-in visit with Troy Massey to finalizing our 2018 X5/50i purchase two weeks later, with both Troy and Josh, our experience with BMW Austin exceeded our expectations. (As a long term Lexus/RCF fanatic, it was a big leap over for me.) They provided incredible, professional services throughout the purchasing process. Troy was great in helping us select the perfect vehicle that included a long list of "must have" features. Josh provided a thorough overview of the vehicle and its many incredible tech features. We highly recommend BMW Austin and its friendly, helpful staff. More
by MH1996cargal
Employees Worked With
Troy Massey, Josh (Genius/Tech team)
July 05, 2018
Great Customer Service ALWAYS! I am a loyal BMW girl! First because I have loved every BMW I've owned. Secondly, because the staff at BMW of Austin on McNeil Road are awesome. Charl I am a loyal BMW girl! First because I have loved every BMW I've owned. Secondly, because the staff at BMW of Austin on McNeil Road are awesome. Charlie Baze, Internet Sales Mgr., was incredibly helpful, knowledgable, kind & patient with me. It's the first time I have leased a BMW and Charlie helped me every step on the way. Josh Wheelock worked with me on the Financing. He was patient and helpful as well. Last but not least, Scott Liedke my Service Advisor for the past 10+ years is totally awesome. Scott always takes good care of me and my cars. If my service appointment is short I wait in the comfortable lounge area where you can enjoy free beverages, snacks, WiFi, TV, Massage Chairs and more. If my service appointment is going to take a while I get a free loaner car. Outstanding Customer Service abounds! More
by Renee Weller
Employees Worked With
Charlie Base, Josh Wheelock & Scott Liedtke
July 05, 2018
Everyone was friendly and helpful Most issues resolved except for the most recent. My contract, on the original contract, the print was light so a new contract (second copy) was made Most issues resolved except for the most recent. My contract, on the original contract, the print was light so a new contract (second copy) was made which had a darker print and was easier to read. However when I received the second copy of my contract I noticed that the length of my maintenance coverage was not the same as it was on the original contract (1st Copy) The original copy (1st copy) was 5 years and 75000 miles The 2nd copy is for 3 years and 36000 and I financed the BMW for 5 years. I want the original 5 year /7500 back. Also the touchup paint and repair on the RH Rear door and some minor starches on the truck lid otherwise it went oK More
by yazziek
Employees Worked With
Do Not Know any one
