BMW of Austin

Repeat buyer This is my third purchase here. Love the speed and service. Troy seems to know exactly what I am looking for. This purchase again was very smooth. Wen This is my third purchase here. Love the speed and service. Troy seems to know exactly what I am looking for. This purchase again was very smooth. Went to south dealership first. They are missing experience and personality. More

Great customer service Troy Massey sold me my BMW 530i and did a great job explaining all its features. I got a very good deal on the vehicle and Ian oriented me very well t Troy Massey sold me my BMW 530i and did a great job explaining all its features. I got a very good deal on the vehicle and Ian oriented me very well to the vehicle when it was ready. Great experience overall! More

The best car buying experience by far. Qualityou, excellence Compared to my previous experiences with car buying, by far BMW of Austin is the best. The time spent, the the treatment I've got and most of all, abs Compared to my previous experiences with car buying, by far BMW of Austin is the best. The time spent, the the treatment I've got and most of all, absolutely no stress. This is my first BMW, but won't be the last. I am very grateful to Charlie Baze for making it so easy and joyful. More

No hype no hassle A good dealer should make car buying as painless as possible, listen carefully to the customer to determine his wants and needs, explain options, make A good dealer should make car buying as painless as possible, listen carefully to the customer to determine his wants and needs, explain options, make suggestions, but never try to sell something it’s clear the customer doesn’t care about. Troy listened to me, explained my options, found my car, offered a good price, and made car buying a pleasant experience. More

Best car buying experience in town I've been with BMW of Austin for over 12 years and have always been treated with the utmost respect and kindness. From the second I walk into the doo I've been with BMW of Austin for over 12 years and have always been treated with the utmost respect and kindness. From the second I walk into the door, I'm always greeted with a warm smile and quickly connected with my sales associate, Troy Massey. He always walks me through the entire car buying process, making sure I fully understand the financial details of my purchase. I always leave the dealership feeling well taken care of and would highly recommend BMW of Austin to anyone looking for a satisfying car buying experience. More

Always considerate and thinking of the customer I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is always with the customer, with patience, interest in their needs, and pleasant to do business with. Having purchased several new cars over time and at 3 other brands, the customer experience at BMW of Austin is strong, equal to and in many ways better than other dealership experiences I have had. When service is needed on a leased vehicle, their loaner program is A+. This most recent experience, the car I was interested in was in the middle of the showroom floor, yet without even asking they recommended a test drive and moved it to the parking lot. Being in customer support for industry myself, I know that customer satisfaction is not any one thing, its hundreds of little actions, and focus on the details that matter to the customer. More