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BMW of Austin

Austin, TX

Overview
Reviews
4.6
962 Reviews
Call Dealership (844) 556-6538
View Awards

7011 McNeil Drive

Austin, TX

78729

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Showing 962 reviews

February 01, 2022

We found the sales department underwhelmiing so we bought our BMW elsewhere. However, the quality of a BMW is outstanding and the service department is very good. Especially my service advisor Tim Montgome More

by marcclampitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
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Feb 02, 2022 -

BMW of Austin responded

Thank you for this excellent review, Marc! Congratulations on your new BMW! Don't hesitate to reach out to us when we can work with you down the road at BMW of Austin.

January 30, 2022

My service advisor is Chris Brice and he is wonderful! He is always pleasant and professional. I first purchased my vehicle in 2017 and the staff has always provided excellent customer service! More

by Lena B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brice
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Feb 01, 2022 -

BMW of Austin responded

Lena, we are so pleased to learn that you are a loyal customer here at BMW of Austin. We strive to provide amazing services for our customers. We value your business.

January 30, 2022

Always exceeds my expectations. I highly recommend BMW if Austin to all who may be considering a BMW. More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reese Nichols
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Feb 01, 2022 -

BMW of Austin responded

Andrea, thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know at BMW of Austin.

January 29, 2022

BMW North Austin is top of the class. Erika Garcia is an excellent service writer! More

by tbear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Garcia
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Feb 01, 2022 -

BMW of Austin responded

We always strive to provide our customers with the best service possible here at BMW of Austin. We value your business and thank you for the great review.

January 24, 2022

Larry was a great salesman he made everything happen as it should. Always keep us lnformed of any change in the delivery plan a very thorough professional More

by 1sgt WAGNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jan 24, 2022 -

BMW of Austin responded

Firstly, thank you much for your review! We are glad we could make your purchase something to remember. We'll be sure to let our team know how awesome they are and how well they did with your experience!

January 24, 2022

Ask Ivan in used car sales. Impeccable character. Service department is stellar too. I highly recommend this dealership. More

by ericgravessr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
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Jan 24, 2022 -

BMW of Austin responded

Eric, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 22, 2022

Service was fast and friendly, I never have a bad experience when I visit here. More

by Calmellia.M.Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
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Jan 22, 2022 -

BMW of Austin responded

Calmellia, BMW of Austin wants to thank you for the five star rating, we appreciate the comments regarding the visit!

January 20, 2022

Ivan was amazing. He made the whole experience a pleasure and took care of my purchase & delivery, even on his day off! More

by Shertzler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Jan 20, 2022 -

BMW of Austin responded

Shertzler, thank you for your high star rating. We're happy to see that your experience with our team here at BMW of Austin was excellent! We strive to deliver a great experience to all of our valued customers. We hope to see you again soon!

January 19, 2022

I just leased my second vehicle from BMW of Austin and worked with Mike Hanaway both times. Mike has been great to work with and made the whole experience easy, straightforward and comfortable. More

by C. Page
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
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Jan 19, 2022 -

BMW of Austin responded

Hello, Thank you for your return business and we are pleased that Mike and our team were great to work with. Enjoy your purchase and know that you are always welcome at BMW of Austin.

January 19, 2022

One of the best experiences I have ever had at a dealership. Will definitely get future business and only high praises from me. More

by Ndgants
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier, Troy
Report | Print
Jan 19, 2022 -

BMW of Austin responded

Hi there, Your high praise means a lot to us. Thank you for choosing BMW of Austin and we look forward to your next visit.

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