Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Austin
Austin, TX
958 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 958 reviews
December 13, 2018
Easy, efficient, fun We needed a car quickly, with minimal time spent on marketing, and maximum on things that matter. We found all this in this dealership, Many thanks! We needed a car quickly, with minimal time spent on marketing, and maximum on things that matter. We found all this in this dealership, Many thanks! More
by Victor
Employees Worked With
Mike Hanaway
December 06, 2018
New Purchase On November 21, 2018 I purchased a BMW X2, I been dealing with BMW of Austin since 2001, This was my 4th purchase. I enjoyed dealing with Mike Hanaway On November 21, 2018 I purchased a BMW X2, I been dealing with BMW of Austin since 2001, This was my 4th purchase. I enjoyed dealing with Mike Hanaway all these years. No pressure, and he understands my needs perfectly. Also the service on all the cars was always to my satisfaction. More
by Auto,Gudi30
Employees Worked With
Mike Hanaway
December 02, 2018
Smooth process!!! I was looking into buying a specific BMW. It was my 3rd BMW I visited between San Antonio and Austin. This is my first BMW purchase. I've not purchase I was looking into buying a specific BMW. It was my 3rd BMW I visited between San Antonio and Austin. This is my first BMW purchase. I've not purchased a car in 9 years other than leasing. Charles Emmanuel blew my mind by how simple it was to chose a car and purchase. Thank you BMW of Austin and Charles for making this a pleasant experience! More
by renzoups
Employees Worked With
Charles Emmanuel
November 30, 2018
Black Friday Surprise Called dealership asked to speak with someone in sales. Talked with Troy Massey mentioned what we were looking for, he was very knowledgeable with a Called dealership asked to speak with someone in sales. Talked with Troy Massey mentioned what we were looking for, he was very knowledgeable with all the questions I had regarding the new X-5.My wife and I drove from San Antonio, meet with Troy he showed us numerous X-5s we found exactly the color with the options we were looking for. (ZERO Pressure) He also worked on getting a good value on our trade in. Troy then introduced us to another top notch employee Andrew who was extremely patient, helpful and knowledgeable he went thru all of the features of the new X-5 with us. Troy and Andrew both are and should be considered an important asset to BMW of Austin. I know they say everyone is born with 23 pairs of chromosome's but these two gentleman got 24. Great experience, Great car , Great dealership. We will be back. Thanks, Mark & Mary Kay Farnsworth More
by Movieguy
Employees Worked With
Troy Massey, Andrew
November 20, 2018
It was my best shopping experience for the last 20 years! I have been buying a new car every two years for a long time from different dealerships around Austin. I purchased my first BMW at BMW of Austin. I ha I have been buying a new car every two years for a long time from different dealerships around Austin. I purchased my first BMW at BMW of Austin. I had an excellent experience shopping for a new car with Troy Massey. Absolutely stress free, quick, very professional sales process. He found all available discount options to match my expectations. Everything was handled in a timely and professional manner. It was my best shopping experience! More
by Dina
Employees Worked With
Troy Massey
October 22, 2018
Very pleasant experience buying a car from BMW of Austin I was looking for to buy my first BMW car and the BMW of Austin was my second BMW dealership I visited. I met with John Dickerson who was very kind, p I was looking for to buy my first BMW car and the BMW of Austin was my second BMW dealership I visited. I met with John Dickerson who was very kind, patient and supportive. His knowledge about the car model that I had inquired, was impressive. Price negotiation was honest, with no pressure, and the numbers very competitive. The car delivery from placing an order till pick-up was quick, slightly ahead of promised schedule. During pick-up once again I was presented all the car’s features, how to access and use them. The high level of service from friendly and professional staff of BMW of Austin has been great. I feel like customer satisfaction is their number one priority, therefore I highly recommend this dealership. More
by bimmerfan
Employees Worked With
John Dickerson, Larry Stenson
October 19, 2018
Great Buying Experience I spent a long day here trying to decide what to buy. The staff was extremely patient, helpful and knowledgeable. Troy Massey showed me cars without I spent a long day here trying to decide what to buy. The staff was extremely patient, helpful and knowledgeable. Troy Massey showed me cars without pressuring me to buy anything. Overall, a great experience! More
by KiraT123
Employees Worked With
Troy Massey, Josh Wheelock
October 17, 2018
Great experience Great experience! I enjoyed the service as well as the car!! I appreciated the salesman’s patience in discussing the different colors to choose from. Great experience! I enjoyed the service as well as the car!! I appreciated the salesman’s patience in discussing the different colors to choose from. More
by TheRossBoss
Employees Worked With
Charles Baze
October 14, 2018
Awesome service! This is the 5th car I’ve purchased from BMW of Austin and their service and pricing are outstanding. Mike Hanaway did a great job making my purchase This is the 5th car I’ve purchased from BMW of Austin and their service and pricing are outstanding. Mike Hanaway did a great job making my purchase as easy as possible. More
by Pbecker63
Employees Worked With
Mike Hanaway
October 13, 2018
Very pleased with sales and service at BMW of Austin We have been customers of BMW of Austin for over twenty years, and have purchased three cars from them. Mike Hanaway is an honest and informed profess We have been customers of BMW of Austin for over twenty years, and have purchased three cars from them. Mike Hanaway is an honest and informed professional who has made sure our experience with each purchase was exceptional. The service staff, after the sale, have provided courteous, timely, and effective care for all of my BMWs. I've never been tempted to go anyplace else. More
by LloydBarnstaffLloyd
Employees Worked With
Mike Hanaway.
