BMW of Austin

New BMW owner Charlie Baze was the sale associate who assisted me with the purchase of my new 330i. He was very attentive to what I wanted and never pushed or attem Charlie Baze was the sale associate who assisted me with the purchase of my new 330i. He was very attentive to what I wanted and never pushed or attempted a hard sell. The team also went above and beyond to solve an issue just before I signed my paperwork. They have gained a customer for life!! I enjoyed the professionalism and honesty of Charlie and his team. More

Great experience start to finish I was looking for a new car and had looked on line at several different makes and models. The only car I found that had all the options and features I I was looking for a new car and had looked on line at several different makes and models. The only car I found that had all the options and features I wanted and that I liked was a BMW X3. Based on my experience buying cars in the past (last one less that a year ago) I was expecting the typical high pressure sales experience. Was I ever surprised. I walked in the door of the BMW of Austin on McNeil and nobody bothered me. I spent a long time looking at and sitting in various models and still nobody bothered me. When I finished looking I had a few questions and went over to receptionist and was greeted and asked if I was working with a salesman yet and when I said no they paged for someone to assist me. The salesman I met, Charlie Baze, was actually the internet sales manager and he was very helpful and answered all my question. It turned out that an X3 with the options/features I was interested in was not available anywhere in the US. No pressure was put on me to buy what was on their lot or any lot anywhere. I was told that I could order the X3 I wanted from the factory North Carolina and it should arrive in 3-4 weeks. I told them I would have to think about it, again no pressure was put on me to mind my mind up right away. I came home and thought about it overnight while I built multiple X3 cars with various exterior colors, interiors and other options. I finally decided to pull the trigger and contacted Charlie about when I should come in to order. He told me to just email him the build ID for the car I had built online and he would order it. WOW that was making it really easy on me so I sent it to him. It took a few days to get it ordered (Thanksgiving got in the way...) but once ordered Charlie told me how to track the car through production and shipping. Was I ever surprised how easy that was also. The car was delivered in the 3-4 weeks from the time I ordered it. Picking it up was just as easy. I’ve been driving it for about 3 weeks now and I’m really happy with the car and all the people at BMW of Austin. Ken More

Great experience at BMW of Austin This is my second new car purchase from BMW of Austin and Troy Massey was my salesperson for both. Troy made both purchases smooth and painless. Every This is my second new car purchase from BMW of Austin and Troy Massey was my salesperson for both. Troy made both purchases smooth and painless. Every time I stop by I’m greeted like a friend and am shown the newest models without being pressured to make a purchase. As a customer, that is the best experience I could ask for. More

Mike Hanaway Mike is a very patient person. He is very knowledgeable but also considerate of a nervous buyer. I would recommend him and BMW Austin to anybody look Mike is a very patient person. He is very knowledgeable but also considerate of a nervous buyer. I would recommend him and BMW Austin to anybody looking for a new car More

Excellent experience Bought a BMW a week before Christmas..had a great experience with Mike Hanaway at this dealership. They took extra time to go over the cars feature Bought a BMW a week before Christmas..had a great experience with Mike Hanaway at this dealership. They took extra time to go over the cars features with me before i left! Great team of people! More

Troy Massey - making it happen again We've just picked up our 4th BMW from BMW of Austin (McNeil Dr location), and our third from the amazing Troy Massey. He's been wonderful to work with We've just picked up our 4th BMW from BMW of Austin (McNeil Dr location), and our third from the amazing Troy Massey. He's been wonderful to work with over the years and he keeps delivering a great product at a good price. More

Great experience at the North Austin Dealership I love my new 2019 BMW X3! The BMW staff were knowledgeable, courteous and made it overall a nice and painless experience. The salesman, Charlie Baze, I love my new 2019 BMW X3! The BMW staff were knowledgeable, courteous and made it overall a nice and painless experience. The salesman, Charlie Baze, did a great job. I would highly recommend him and this dealership for any one looking to buy a new vehicle. More

Dealership was offering the very best new car incentives. BMW Austin location sales personnel and manager's Troy Massey and Mike Hanaway made my sale process extremely smooth and got all the devil in details BMW Austin location sales personnel and manager's Troy Massey and Mike Hanaway made my sale process extremely smooth and got all the devil in details including Car protection options etc. More