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BMW of Austin
Austin, TX
968 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 968 reviews
February 22, 2019
Relationships This is my third car from BMW of Austin and I along with my husband have found the service to be impeccable with absolutely no pressure. Nearing the e This is my third car from BMW of Austin and I along with my husband have found the service to be impeccable with absolutely no pressure. Nearing the end of the lease, I let them know what I was interested in test driving and the cars were ready as were the answers to my questions. I/we appreciate their attention to detail so much so that while I live very south of Austin I’m willing to make the drive. More
by DT
Employees Worked With
Charlie, Baze, Judy Ray and Chris Markey
February 12, 2019
Slow start but fast finish We arrived on a busy Saturday afternoon but were able to take a test drive in a 3X. We were doing research. When we contacted Troy again, made an a We arrived on a busy Saturday afternoon but were able to take a test drive in a 3X. We were doing research. When we contacted Troy again, made an appointment, we were off. We sat down and built our 3X with the specs we were interested in. Troy found there was a somewhat similar car on the lot so we test drove it. Went home to think about it and decided to purchase. That process went well and we drove off the lot very satisfied. More
by satisfied
Employees Worked With
Troy Massey and Ian from London Josh Wheelock
February 10, 2019
Excellent This is my second vehicle I've purchased in 2 yrs .main reason the the salesperson charlie baze .very salesperson keeps in contact with you frequently This is my second vehicle I've purchased in 2 yrs .main reason the the salesperson charlie baze .very salesperson keeps in contact with you frequently after the sales .thats what makes the experience so great . More
by Noel515137
Employees Worked With
Charlie Baze
February 04, 2019
Awesome customer service The BMW Austin team makes car buying an enjoyable experience. I use to hate buying cars, but they do everything they can do to get you the best deal w The BMW Austin team makes car buying an enjoyable experience. I use to hate buying cars, but they do everything they can do to get you the best deal without pressure. From the moment you walk in your are greeted and helped. This year I switched sales people and they went out of their way to make sure i had someone that would fit with my personality style and continue the relationship I had already created. I have never seen a dealership perform at the same level they do every time you call or come by. More
by MW
Employees Worked With
Charlie Baze, Judy Ray, Caitlin Chumbley
January 25, 2019
Easy Peezy! Mike made leasing a new X1 a breeze -- and we did it out of state! Everything was handled with a few clicks and we were able to pick up our keys when Mike made leasing a new X1 a breeze -- and we did it out of state! Everything was handled with a few clicks and we were able to pick up our keys when we were in town. Great experience, and loving our new wheels. More
by amy
Employees Worked With
mike hanaway
January 22, 2019
Straightforward and excellent service From the salesman, to the deal, to the delivery crew, I was 100% happy wth the purchase of my 2019 BMW X3. Jason in the sales department found me t From the salesman, to the deal, to the delivery crew, I was 100% happy wth the purchase of my 2019 BMW X3. Jason in the sales department found me the car I wanted, with the accessories I requested, at the price I wanted, out the door, and to my doorstep! The management at BMW of Austin should be dry pleased with the job they do for their customers. More
by deigs
Employees Worked With
Jason in Sales, Andrew in customer service.
January 18, 2019
Excellent buying experience with BMW of Austin Visited another dealer and was told the color I wanted was not available until April. Made a call to BMW of Austin and told them what I was told at t Visited another dealer and was told the color I wanted was not available until April. Made a call to BMW of Austin and told them what I was told at the previous dealer. Mike Hanaway said he would order what I wanted and we would quickly find out if it was available. He was able to have it built and delivered in three weeks. I was offered a fair price without having to go back and forth negotiating the final price. When we picked up our X5 everything went quickly and smoothly. This is the way I like to do business with a dealer. I would definitely recommend BMW of Austin to anyone in the market for a BMW. More
by DW
Employees Worked With
Mike Hanaway, internet sales, Ian, Genius
January 12, 2019
Great car buying experience We bought our car at this dealership and it couldn’t be easier. Troy was most helpful and everyone at the dealership were friendly. They answered all We bought our car at this dealership and it couldn’t be easier. Troy was most helpful and everyone at the dealership were friendly. They answered all our questions and more. Troy made buying a car painless and easy. I would come back to these dealership no questions ask. More
by Aimee C
Employees Worked With
Troy Massie, Andrew from the Genius Bar
January 10, 2019
Service is key We are looking for a no hassle, straight forward new car buying experience. After comparing Audi and BMW, we choose Mc Nieil BMW dealer simply Mike H We are looking for a no hassle, straight forward new car buying experience. After comparing Audi and BMW, we choose Mc Nieil BMW dealer simply Mike Hanaway provided good service. More
by rpeir
Employees Worked With
Mike Hanaway
January 09, 2019
Great experience! Mike Hanaway was very helpful with our purchase. He answered our questions and made us feel welcome. He even gave our four year old son Miles several Mike Hanaway was very helpful with our purchase. He answered our questions and made us feel welcome. He even gave our four year old son Miles several matchbox cars as a gift. It was a tremendous experience and I would highly recommend the dealership and the services of Mike Hanaway. Thank you Mike! Nathan, Kari, and Miles More
by NLedgerwood
Employees Worked With
Mike Hanaway
