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BMW of Austin
Austin, TX
955 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 955 reviews
February 04, 2019
Awesome customer service The BMW Austin team makes car buying an enjoyable experience. I use to hate buying cars, but they do everything they can do to get you the best deal w The BMW Austin team makes car buying an enjoyable experience. I use to hate buying cars, but they do everything they can do to get you the best deal without pressure. From the moment you walk in your are greeted and helped. This year I switched sales people and they went out of their way to make sure i had someone that would fit with my personality style and continue the relationship I had already created. I have never seen a dealership perform at the same level they do every time you call or come by. More
by MW
Employees Worked With
Charlie Baze, Judy Ray, Caitlin Chumbley
Helpful January 25, 2019
Easy Peezy! Mike made leasing a new X1 a breeze -- and we did it out of state! Everything was handled with a few clicks and we were able to pick up our keys when Mike made leasing a new X1 a breeze -- and we did it out of state! Everything was handled with a few clicks and we were able to pick up our keys when we were in town. Great experience, and loving our new wheels. More
by amy
Employees Worked With
mike hanaway
January 22, 2019
Straightforward and excellent service From the salesman, to the deal, to the delivery crew, I was 100% happy wth the purchase of my 2019 BMW X3. Jason in the sales department found me t From the salesman, to the deal, to the delivery crew, I was 100% happy wth the purchase of my 2019 BMW X3. Jason in the sales department found me the car I wanted, with the accessories I requested, at the price I wanted, out the door, and to my doorstep! The management at BMW of Austin should be dry pleased with the job they do for their customers. More
by deigs
Employees Worked With
Jason in Sales, Andrew in customer service.
January 18, 2019
Excellent buying experience with BMW of Austin Visited another dealer and was told the color I wanted was not available until April. Made a call to BMW of Austin and told them what I was told at t Visited another dealer and was told the color I wanted was not available until April. Made a call to BMW of Austin and told them what I was told at the previous dealer. Mike Hanaway said he would order what I wanted and we would quickly find out if it was available. He was able to have it built and delivered in three weeks. I was offered a fair price without having to go back and forth negotiating the final price. When we picked up our X5 everything went quickly and smoothly. This is the way I like to do business with a dealer. I would definitely recommend BMW of Austin to anyone in the market for a BMW. More
by DW
Employees Worked With
Mike Hanaway, internet sales, Ian, Genius
January 12, 2019
Great car buying experience We bought our car at this dealership and it couldn’t be easier. Troy was most helpful and everyone at the dealership were friendly. They answered all We bought our car at this dealership and it couldn’t be easier. Troy was most helpful and everyone at the dealership were friendly. They answered all our questions and more. Troy made buying a car painless and easy. I would come back to these dealership no questions ask. More
by Aimee C
Employees Worked With
Troy Massie, Andrew from the Genius Bar
January 10, 2019
Service is key We are looking for a no hassle, straight forward new car buying experience. After comparing Audi and BMW, we choose Mc Nieil BMW dealer simply Mike H We are looking for a no hassle, straight forward new car buying experience. After comparing Audi and BMW, we choose Mc Nieil BMW dealer simply Mike Hanaway provided good service. More
by rpeir
Employees Worked With
Mike Hanaway
January 09, 2019
Great experience! Mike Hanaway was very helpful with our purchase. He answered our questions and made us feel welcome. He even gave our four year old son Miles several Mike Hanaway was very helpful with our purchase. He answered our questions and made us feel welcome. He even gave our four year old son Miles several matchbox cars as a gift. It was a tremendous experience and I would highly recommend the dealership and the services of Mike Hanaway. Thank you Mike! Nathan, Kari, and Miles More
by NLedgerwood
Employees Worked With
Mike Hanaway
January 08, 2019
New BMW owner Charlie Baze was the sale associate who assisted me with the purchase of my new 330i. He was very attentive to what I wanted and never pushed or attem Charlie Baze was the sale associate who assisted me with the purchase of my new 330i. He was very attentive to what I wanted and never pushed or attempted a hard sell. The team also went above and beyond to solve an issue just before I signed my paperwork. They have gained a customer for life!! I enjoyed the professionalism and honesty of Charlie and his team. More
by DLynn
Employees Worked With
Charlie Baze
January 07, 2019
Great experience start to finish I was looking for a new car and had looked on line at several different makes and models. The only car I found that had all the options and features I I was looking for a new car and had looked on line at several different makes and models. The only car I found that had all the options and features I wanted and that I liked was a BMW X3. Based on my experience buying cars in the past (last one less that a year ago) I was expecting the typical high pressure sales experience. Was I ever surprised. I walked in the door of the BMW of Austin on McNeil and nobody bothered me. I spent a long time looking at and sitting in various models and still nobody bothered me. When I finished looking I had a few questions and went over to receptionist and was greeted and asked if I was working with a salesman yet and when I said no they paged for someone to assist me. The salesman I met, Charlie Baze, was actually the internet sales manager and he was very helpful and answered all my question. It turned out that an X3 with the options/features I was interested in was not available anywhere in the US. No pressure was put on me to buy what was on their lot or any lot anywhere. I was told that I could order the X3 I wanted from the factory North Carolina and it should arrive in 3-4 weeks. I told them I would have to think about it, again no pressure was put on me to mind my mind up right away. I came home and thought about it overnight while I built multiple X3 cars with various exterior colors, interiors and other options. I finally decided to pull the trigger and contacted Charlie about when I should come in to order. He told me to just email him the build ID for the car I had built online and he would order it. WOW that was making it really easy on me so I sent it to him. It took a few days to get it ordered (Thanksgiving got in the way...) but once ordered Charlie told me how to track the car through production and shipping. Was I ever surprised how easy that was also. The car was delivered in the 3-4 weeks from the time I ordered it. Picking it up was just as easy. I’ve been driving it for about 3 weeks now and I’m really happy with the car and all the people at BMW of Austin. Ken More
by Ken
Employees Worked With
Charlie Baze
January 05, 2019
Great experience at BMW of Austin This is my second new car purchase from BMW of Austin and Troy Massey was my salesperson for both. Troy made both purchases smooth and painless. Every This is my second new car purchase from BMW of Austin and Troy Massey was my salesperson for both. Troy made both purchases smooth and painless. Every time I stop by I’m greeted like a friend and am shown the newest models without being pressured to make a purchase. As a customer, that is the best experience I could ask for. More
by PaulG
Employees Worked With
Troy Massey
