BMW of Austin

Good Experience I originally dreaded turning in my leased BMW and looking for another. However, my experience at BMW of Austin turned out very well. I took a lot of I originally dreaded turning in my leased BMW and looking for another. However, my experience at BMW of Austin turned out very well. I took a lot of time to look at options and test drive the car I was interested in. I also wanted to explore all the financing options. Mike was very patient, and cheerfully answered all my questions and concerns. On the day I came in to order the car, I asked him to look for something on the lot that would fit with my choices. He was able to come up with a car that fit all my needs at a better price, and I have been very happy. My husband and I were so pleased with the group at BMW of Austin, we even brought in our daughter who was able to purchase a slightly used X1 at a price she could afford. I look forward to doing business there for years to come. More

Great experience Troy Massey is a true professional. Troy was very helpful and demonstrated all the features on my new X5. He made the entire experience enjoyable, a Troy Massey is a true professional. Troy was very helpful and demonstrated all the features on my new X5. He made the entire experience enjoyable, and I would highly recommend Troy. More

X7 Lease Troy Massey and the rest of the staff at BMW of Austin or fantastic to work with. I saw the X7 that I liked online sent him a message about it, and wi Troy Massey and the rest of the staff at BMW of Austin or fantastic to work with. I saw the X7 that I liked online sent him a message about it, and within 20 minutes he returned my request, then three days later I drove off in my brand new X7. I’ve bought cars from him in the past, and will continue to do so in the future. More

BMW Austin is the best For me, walking into a car dealership is like stepping into a lion’s den just in time for dinner, but NOT at BMW of Austin on McNeil. I bought 2019 X For me, walking into a car dealership is like stepping into a lion’s den just in time for dinner, but NOT at BMW of Austin on McNeil. I bought 2019 X1 and am very happy with my purchase. They have been very nice and treated us respectfully, John Dickerson and Charlie Baze in particular. We never had unpleasant experiences from start to finish. We test drove several X series and walked out with no pressure. I don’t remember how many times we took test drives. It took me five months to purchase my X1. (Again, no pressure.) I believe Charlie provided with best discount possible. We appreciate everything he has done for us. Additionally, big shout out to the Product Specialists! There are a lot of things to learn about the latest technologies on new BMW. They were friendly and educated me with patience. Thank you BMW of Austin! More

Great Experiance. My Name is James, I bought BMW X2. I received a wonderful customer service from Mike Hanaway and Chris Markey. Mike Hanaway did everything he could p My Name is James, I bought BMW X2. I received a wonderful customer service from Mike Hanaway and Chris Markey. Mike Hanaway did everything he could possibly do to make my first BMW purchase a great experience. I also Thanks Chris Markey for all his kindnesses and the wonderful customer service. More

Great buying experience! I purchased a new BMW 430i from Charlie Baze at BMW of Austin. The entire process was quick and easy. Charlie and the rest of the staff were easy to d I purchased a new BMW 430i from Charlie Baze at BMW of Austin. The entire process was quick and easy. Charlie and the rest of the staff were easy to deal with and made me happy I chose their dealership. I will definitely consider BMW of Austin and Charlie when I'm ready for my next vehicle purchase. More

Crooks I bought a car from the used lot with the top tier insurance they sell which is suppose to cover everything. Low and behold does not, the car was I bought a car from the used lot with the top tier insurance they sell which is suppose to cover everything. Low and behold does not, the car was about to give and didn’t cover a single thing. So I spoke the used lot manager who told me to come in the next day and he’d buy the car back for what I owed on it as long as I committed to buying another used car from the lot. I show up the next day which ends up being his day off! So i proceed to take it up with management on the new car lot side, they said they would try to get him on the phone but in the meantime asked if they could interest me in purchasing a new vehicle with the same promise(outstanding balance on vehicle as long as I purchased a vehicle with them). I asked how fast this process would take after I chose a new vehicle(promised 2-3hrs), hours later they said I couldn’t take the vehicle I wanted unless I left something down. I was at my wits end because I said before we went down this process very adamantly I didn’t want to leave anything down. So then they proceed to try and sell me a service vehicle(so i wouldn’t have to leave DP), at a discounted price since its practically new but not. Well hours later(7 hrs into process) time to sign paperwork and come to find the  paper work is not only asking full sticker price for vehicle but also they don’t want to give me what i owed on used vehicle. They said they just simply couldn’t do that since I wasn’t leaving anything down.  At that time used car lot manager was found and was on speaker phone with me and sales rep at new car lot saying he never promised me full price for used vehicle. After being worn down and full of desperation to get my vehicle situation resolved, I purchase the new-ish car. Forwards months later for service, i left an expensive jacket in loaner car or lobby and the service manager says he can’t do anything for me because the cameras are just for show and don’t really work. More

Excellent service from the start Troy Massey is who you want to see. Professional sales person from start to finish. Honest and fair pricing. Always updates on inbound car purchase. Troy Massey is who you want to see. Professional sales person from start to finish. Honest and fair pricing. Always updates on inbound car purchase. More

Best Buying Experience The only place I'll buy a car. Wasted a day at South Austin for convenience (I live closer) and will never make that mistake again. Troy Massey is t The only place I'll buy a car. Wasted a day at South Austin for convenience (I live closer) and will never make that mistake again. Troy Massey is the man. More

Overall worth the drive from Houston Houston BMW dealerships were not willing to be price competitive on 2019 X5 and BMW of Austin was. Pre-sales contact and communications were profess Houston BMW dealerships were not willing to be price competitive on 2019 X5 and BMW of Austin was. Pre-sales contact and communications were professional with no added sales pressure. The willingness of BMW of Austin to negotiate and live up to their commitments, via email/phone, made the decision of purchasing the vehicle in Austin easier. More