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BMW of Austin
Austin, TX
956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 956 reviews
June 25, 2019
Troy Massey is AMAZING! I had the pleasure of meeting Troy through a friend who recently purchased an X7. His customer service and attention to detail is outstanding. He is I had the pleasure of meeting Troy through a friend who recently purchased an X7. His customer service and attention to detail is outstanding. He is also an exceptional person who truly cares about fulfilling your needs during the buying experience. We were in and out of the dealership within an hour and half and instead of spending time going over paperwork, we were going through the technology of my new car. He is also incredibly personable. Exceptional experience from beginning to end. More
by BMW Owner
Employees Worked With
Troy Massey
Helpful June 14, 2019
Great internet experience! Bought my new car completely through the internet. Mike was friendly and knowledgeable, took care of everything. No hassle, agreed on price, completed Bought my new car completely through the internet. Mike was friendly and knowledgeable, took care of everything. No hassle, agreed on price, completed all paperwork, went to dealer and picked up my car, seamless! More
by woody
Employees Worked With
Mike Hanaway
June 07, 2019
Wonderful! An absolutely fantastic team. Mike Hanaway and his team did an incredible job of getting me a new 5 series and clearing up all paperwork in under four An absolutely fantastic team. Mike Hanaway and his team did an incredible job of getting me a new 5 series and clearing up all paperwork in under four hours for me to be able to drive the car back home to Houston. Professional, patient, highly skilled, and top class. Love my 5 series from BMW of Austin! More
by BMWuser
Employees Worked With
Mike Hanaway
June 04, 2019
BMW of Austin We drove from San Antonio to Austin to look at the new BMW X7.. We were so impressed with BMW of Austin and our salesman Troy Massey we ordered one th We drove from San Antonio to Austin to look at the new BMW X7.. We were so impressed with BMW of Austin and our salesman Troy Massey we ordered one that day. Thanks for the Great car and service. More
by Terry
Employees Worked With
Troy Massey, Sean Weaver
May 16, 2019
Troy is the best sales rep! I’ve worked with BMW of Austin four times now and Troy Massey is my go to guy! He’s patient with my tons of questions and even lets me know what I do I’ve worked with BMW of Austin four times now and Troy Massey is my go to guy! He’s patient with my tons of questions and even lets me know what I do need and what I think I need but don’t really. I appreciate the honesty. More
by UrsTx
Employees Worked With
Troy Massey
May 06, 2019
10/10 Excellent customer experience. Troy is the best! He helped me turn in my leased X1 and customize my new X3 and was incredibly generous and informative Excellent customer experience. Troy is the best! He helped me turn in my leased X1 and customize my new X3 and was incredibly generous and informative throughout the entire process. More
by gracebmitchell
Employees Worked With
Troy Massey
May 05, 2019
Couldn't have been a better experience We were extremely pleased with the professionalism of the staff at BMW of Austin on McNeil Rd. Charlie Baze was our salesperson. We did the whole de We were extremely pleased with the professionalism of the staff at BMW of Austin on McNeil Rd. Charlie Baze was our salesperson. We did the whole deal over the phone as we live a couple hours away from his location. We were more than pleased with the whole experience in leasing our new X5. It was virtually stress free. The personal tutorial on the vehicle's features were expertly explained and demonstrated. I highly recommend Charlie and this dealership. More
by tpierc01
Employees Worked With
Charlie Baze
May 05, 2019
Excellent Customer Experience Mike is a great salesman who is focused on customer experience and follow’s through on his commitments way after the sales cycle. Thanks Mike,! Mike is a great salesman who is focused on customer experience and follow’s through on his commitments way after the sales cycle. Thanks Mike,! More
by Indy
Employees Worked With
Mike Hanaway
April 14, 2019
Good Experience I originally dreaded turning in my leased BMW and looking for another. However, my experience at BMW of Austin turned out very well. I took a lot of I originally dreaded turning in my leased BMW and looking for another. However, my experience at BMW of Austin turned out very well. I took a lot of time to look at options and test drive the car I was interested in. I also wanted to explore all the financing options. Mike was very patient, and cheerfully answered all my questions and concerns. On the day I came in to order the car, I asked him to look for something on the lot that would fit with my choices. He was able to come up with a car that fit all my needs at a better price, and I have been very happy. My husband and I were so pleased with the group at BMW of Austin, we even brought in our daughter who was able to purchase a slightly used X1 at a price she could afford. I look forward to doing business there for years to come. More
by deb50
Employees Worked With
Mike Hannaway
April 11, 2019
Great experience Troy Massey is a true professional. Troy was very helpful and demonstrated all the features on my new X5. He made the entire experience enjoyable, a Troy Massey is a true professional. Troy was very helpful and demonstrated all the features on my new X5. He made the entire experience enjoyable, and I would highly recommend Troy. More
by Donnad
Employees Worked With
Brett, Andrew
