Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Austin
Austin, TX
956 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 956 reviews
July 27, 2019
Incredible Experience Troy Massey is amazing at sales. I wanted a special car with charcoal metallic paint and a white interior. He held my hand every step of the way, and Troy Massey is amazing at sales. I wanted a special car with charcoal metallic paint and a white interior. He held my hand every step of the way, and I am now the delighted owner of one of the most beautiful cars on the planet. Exceptional service with a barista as part of the experience. I would not buy s car anywhere else. More
by Karen
Employees Worked With
Troy Massey
Helpful July 27, 2019
Premiere Service I have purchased 3 cars in the last seven years and the service I received all the way through the process was outstanding. I glad that a friend reco I have purchased 3 cars in the last seven years and the service I received all the way through the process was outstanding. I glad that a friend recommended BMW of Austin. Troy Massey and the rest of the staff are very knowledgeable and polite. I am extremely pleased. More
by Bill Stein
Employees Worked With
Troy Massey and Ben Bennett
July 23, 2019
Excellent experience and love my new car! Mike was so easy to work with and proactively communicates with me the whole time while we found me my dream car! Couldn’t have been more pleased with Mike was so easy to work with and proactively communicates with me the whole time while we found me my dream car! Couldn’t have been more pleased with the process (and the car!) More
by Avragolden
Employees Worked With
Mike Hanaway
July 22, 2019
Charlie Baze and BMW of Austin came through I was looking for a specific model with a limited number of exterior color options on a black interior. My time frame was very compressed since the ca I was looking for a specific model with a limited number of exterior color options on a black interior. My time frame was very compressed since the car was a birthday gift. I called Charlie and provided the requirements, the schedule, and the budget. He was able to locate a vehicle within two days. The car arrived on time and my wife was very surprised. The customer service and professionalism at BMW of Austin was top notch. Signing the papers in the finance department was very smooth. The entire staff was very courteous and I could tell everyone enjoyed their job. I would highly recommend using them to purchase a BMW. More
by mch7358
Employees Worked With
Charlie Baze
July 11, 2019
Best BMW dealership in Austin! Friendly staff and easy car purchase. Mike Hanaway (internet sales manager) was awesome and made it super easy to custom order my BMW. Also what's gre Friendly staff and easy car purchase. Mike Hanaway (internet sales manager) was awesome and made it super easy to custom order my BMW. Also what's great about this dealer is they will never try to charge you over MSRP with mark ups like some other dealers will. More
by atxg0lf3r
Employees Worked With
Mike Hanaway, Chris Markey
July 08, 2019
Great experience with my recent purchase. Enjoyed working with Troy Massey - very personable, down to earth. Did not feel any pressure. Their products will often sell with my recent purchase. Enjoyed working with Troy Massey - very personable, down to earth. Did not feel any pressure. Their products will often sell themselves but the sales and service staff made it all the more enjoyable. You can tell there's passion about BMW and its products at every stage. Look forward to working with the folks at this location in the future and couldn't be more happy with my new automobile. More
by smc1253
Employees Worked With
Troy Massey
July 07, 2019
Professional and Friendly Staff I recently purchased a low-mileage 2016 BMW X5, and the great folks at BMW of Austin made the experience a breeze. Troy Massey was awesome to work wi I recently purchased a low-mileage 2016 BMW X5, and the great folks at BMW of Austin made the experience a breeze. Troy Massey was awesome to work with, and he patiently answered each of my questions and found the car I was searching for. The entire staff was friendly and helpful, and I would highly recommend this dealership to anyone contemplating the purchase of a new or used BMW. More
by Weevil1977
Employees Worked With
Chuck Jett, Troy Massey
July 06, 2019
Great Experience and My wife and I bought a 2018 BMW 330i it was a courtesy vehicle with 4,200 miles at a great price. Just like new. Mike Hanaway found the vehicle with t My wife and I bought a 2018 BMW 330i it was a courtesy vehicle with 4,200 miles at a great price. Just like new. Mike Hanaway found the vehicle with the best price and features we wanted. Thanks again Mike. More
by Leo
Employees Worked With
Mike Hanaway
July 05, 2019
BMW dealer I have bought BMW X5 recently - a great car. It was a smooth process and Mike Hanaway was great and very helpful. Highly recommend this BMW dealership I have bought BMW X5 recently - a great car. It was a smooth process and Mike Hanaway was great and very helpful. Highly recommend this BMW dealership. More
by KL
Employees Worked With
Mike Hanaway
June 28, 2019
They care about you and your car! We just purchased a BMW from this awesome dealership for our son . They were so helpful in the deciding of which model car to the wonderful excitin We just purchased a BMW from this awesome dealership for our son . They were so helpful in the deciding of which model car to the wonderful exciting delivery experience at the performance center in Spartanburg,South Carolina. We chose the M340I and we are absolutely pleased with this incredible machine. Could not have done it without these wonderful people at BMW of Austin! If I could write 10 stars I would and I will buy another car from them in the future More
by KiranM340i
Employees Worked With
Chuck Jett, Troy Massey
