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BMW of Austin
Austin, TX
962 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 05, 2019
Mike Hanaway made our experience so memorable that we went for our second BMW with him. He was patient, attentive and understood what we were looking for. We live in Laredo and we drove up to Austin , be went for our second BMW with him. He was patient, attentive and understood what we were looking for. We live in Laredo and we drove up to Austin , because we new that Mike makes us feel like family. Great Customer Service! More
by Andyramirez7
Employees Worked With
Mike Hanaway
November 28, 2019
A Fantastic experience My first contact was through the internet sales inquiring about an X5. Mike Hanaway reached out to me in a very professional manner and no pressure. My first contact was through the internet sales inquiring about an X5. Mike Hanaway reached out to me in a very professional manner and no pressure. My wife and I were not ready to schedule time to test drive one for almost 2 months later. Mike and I communicated a couple times before scheduling the appointment but again no pressure by him. (Unlike BMW of San Antonio and Temple who seemed to bombard me with emails and calls). Mike met with us , provided product experts to answer our questions with literally no sales pressure. He assisted us in getting further discounts that were put into place in November. Every step of the way Mike was outstanding. I also give 5 starts to BMW of Austin because this is the type of experience they want to provide to each of their customers or potential customers. Notably, I like most people don't like to go car shopping from the heavy pressure techniques....this experience was quite relaxing and at the pace my wife and I wanted. Obviously I can't speak enough about Mike Hanaway and the entire BMW of Austin team. More
by ctrauch
Employees Worked With
Mike Hanaway (Sales) , Ian and Michael (product specialists)
November 28, 2019
Great sales and service! I have been leasing and servicing cars here since 2007. Mike Hanaway is and has always been helpful and straightforward so as Andy Hathaway. I highly I have been leasing and servicing cars here since 2007. Mike Hanaway is and has always been helpful and straightforward so as Andy Hathaway. I highly recommend BMW of Austin. More
by IgLi
Employees Worked With
Mike Hanaway, Andy Hathaway.
November 27, 2019
Great customer experience From test drive through to closing the deal, Andrew Reeves was extremely efficient and knowledgeable. I got the price I was looking for and he source From test drive through to closing the deal, Andrew Reeves was extremely efficient and knowledgeable. I got the price I was looking for and he sourced a car with the specific color and extras that I was looking for. The finance group gave me all the options to choose between buying and leasing in a no nonsense fashion with no "hard sell". More
by welshpaulhughes
Employees Worked With
Andrew Reeves
November 21, 2019
Our first trip to the dealership was a look and see. Charlie Baze was very helpful and ‘no pressure’ sales pitch. He answered our questions and provided requested documents. After visiting other dealers Charlie Baze was very helpful and ‘no pressure’ sales pitch. He answered our questions and provided requested documents. After visiting other dealerships, we returned, did test drive and discussed financials and trade-in of my old car. Charlie prepared the required documentation and meeting with Finance officer, who also provided a quick turnaround. Overall, excellent Customer Service and professional staff. More
by Jo
Employees Worked With
Charlie Baze
November 18, 2019
Troy Massey is great to work with I had a great experience at the McNeil BMW dealership. I was able to test drive cars by myself. Troy was very knowledgeable about the model I wanted I had a great experience at the McNeil BMW dealership. I was able to test drive cars by myself. Troy was very knowledgeable about the model I wanted and found me a perfect 2019 with M Sports and Premium package and interior and exterior color that I wanted for just the price I wanted to pay. I highly recommend him and this dealership. More
by kimbloom1
Employees Worked With
Troy Massey
November 13, 2019
This place is top notch. The entire staff is amazing and I’ve never dealt with a dealership where I felt no pressure, or that they were playing the game of negotiating you down to the bone. Things are clear I’ve never dealt with a dealership where I felt no pressure, or that they were playing the game of negotiating you down to the bone. Things are clear, they work fast, they are swift and accommodating. We have bought both our cars from them, and could not be happier. More
by julianajaeger1
Employees Worked With
Mike Hannaway
November 07, 2019
Excellent car buying experience Best car buying experience ever for our family. We worked with Troy Massey in sales and the way he treated us was phenomenal. I've never had such a pr Best car buying experience ever for our family. We worked with Troy Massey in sales and the way he treated us was phenomenal. I've never had such a professional, kind, patient, and transparent salesperson working with me on the purchase of a car. I was very impressed with how knowledgeable he was about the options and it was clear that he was interested in meeting our specific needs for our vehicle rather than just making a sale. I genuinely don't think I will shop anywhere else again for a car. More
by Raquel
Employees Worked With
Troy Massey
November 07, 2019
Great experience, great car and great service. We have been coming here for many years. Mike Hanaway has worked with us closely to make sure we got exactly what we wanted. been coming here for many years. Mike Hanaway has worked with us closely to make sure we got exactly what we wanted. More
by elif
Employees Worked With
Mike Hanaway
October 21, 2019
New M340 Very happy with the help we had finding the right car for us. Charlie never pressured us ever though it took us a couple of visits to pick out the one Very happy with the help we had finding the right car for us. Charlie never pressured us ever though it took us a couple of visits to pick out the one for us. More
by Rick
Employees Worked With
Charlie Baze
